You can get support for our software products in several ways.
With any of the above charged services we can optionally remotely access your VPOP3 server to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to).
You can use our email support by going to http://support.pscs.co.uk.
With the annual priority support contract we can remotely access your VPOP3 server to help if you wish. With the software maintenance option this facility is not available.
UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period.
If you anticipate that you will require support outside of these times, then there is the option to pay for 24/7 technical support, but this is very expensive, so it is often better to purchase our Hosted VPOP3 Service as this includes 24/7 “server down” support. Contact firstname.lastname@example.org for pricing information on our 24/7 technical support or hosted VPOP3 service.
You can purchase support options by calling +44 (0)1484 855800 or online at http://www.pscs.co.uk/helpdesk/purchase.php