Please send the email to firstname.lastname@example.org
Note that free technical support is currently only available for version 3.0 and later
When sending the email, please make sure you include all relevant information:
GIving us as much information as possible in the first email will speed things up as we often have to send 2 or 3 emails just to find out things which could have been stated in the first email, meaning that something that could have been resolved in a couple of days may take over a week.
Remember that our normal response time is within 3 working days (Monday to Friday). If you don't get a response within a day, then sending a message asking why you haven't had a response yet will just put your ticket to the back of the queue, rather than hurrying it up, as our support ticket system orders tickets by the latest message date/time.