Differences

This shows you the differences between two versions of the page.

--- faq:how_do_i_get_support [2014/11/24 09:10] – [By telephone] paul
+++ faq:how_do_i_get_support [2018/11/14 10:45] (current) – external edit 127.0.0.1
@@ Line 9: / Line 9: @@
 =====By email/web=====
   - You can purchase an annual priority support contract as described above.
-  - Alternatively, software maintenance is available as well. This includes email technical support (we aim to respond within 3 business days) and software upgrades
+  - Alternatively, software maintenance is available as well. This costs 25% of the software licence price per year and can be purchased as long as your existing software maintenance has not lapsed. This includes email technical support (we aim to respond within 3 business days) and software upgrades. All purchases of new VPOP3 licences include 1 year of software maintenance.
+  - We also have a [[http://wiki.pscs.co.uk|Knowledgebase]] or [[http://answers.pscs.co.uk|Answers website]] which can be used by all users, free of charge.
 You can use our email support by going to [[http://support.pscs.co.uk]].
-UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period.
 With the annual priority support contract we can [[remote access|remotely access your VPOP3 server]] to help if you wish. With the software maintenance option this facility is not available.
-We also have a [[http://wiki.pscs.co.uk|Knowledgebase]] or [[http://answers.pscs.co.uk|Answers website]] which can be used by all users, free of charge.
+=====Support hours=====
+UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period.
+If you anticipate that you will require support outside of these times, then there is the option to pay for 24/7 technical support, but this is very expensive, so it is often better to purchase our [[http://www.pscs.co.uk/products/vpop3host/index.php|Hosted VPOP3 Service]] as this includes 24/7 "server down" support. Contact [[support@pscs.co.uk]] for pricing information on our 24/7 technical support or hosted VPOP3 service.
 =====Purchasing support options=====
 You can purchase support options by calling +44 (0)1484 855800 or online at http://www.pscs.co.uk/helpdesk/purchase.php

PSCS Wiki

User Tools

Site Tools

Differences

Page Tools