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--- reference:user_autoresponder [2012/03/30 12:56] – [Autoresponder Rules] paul
+++ reference:user_autoresponder [2018/11/14 10:45] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ======Autoresponder======
+An autoresponder is a way of automatically replying to messages as they arrive in a user's mailbox.
+In VPOP3, an incoming message //must// arrive in a user's mailbox for the autoresponder to trigger. If you use forwards, assistants, mappings, etc to divert a message before it arrives in the mailbox, the autoresponder will never trigger. If you want to use an autoresponder, but not keep the original message, then make sure the message arrives in the mailbox (eg by using an 'Assistant' rather than a 'Forward', with the 'Redirect to assistant' option **off**), but turn off the 'Keep original message' option in the autoresponder settings. This will make the autoresponder delete the original message after responding to it.
+=====Configuring Autoresponders=====
 For Versions 3 and 4 see [[Autoresponders v3 & v4]]
@@ Line 14: / Line 22: @@
 {{:reference:autoresponder1.png?nolink&|}}
-In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2)
+In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2).
+Note that this drop-down only selects which autoresponder you are currently editing. It does not select which autoresponder is used; all the defined autoresponders are used, depending on the rules defined for the autoresponders.
 ====Autoresponder definition====
@@ Line 25: / Line 36: @@
   * **Autoresponder From address** - this indicates the //From// email address which will be used when sending the automatic response. If you don't set this, VPOP3 will use the user's <username>@<local domain> address
   * **Autoresponder Reply-To address** - this indicates the //Reply-To// email address used when sending the automatic response. If the original sender replies to the automatic response, their reply will go here. If you don't set anything, it will use **no-one**@<your domain> to prevent replies being processed again (to try to prevent "autoresponder loops")
-    * **Autoresponder Subject Prefix/Subject** - this indicates modifications to the original message subject. If you choose **Subject Prefix** then the specified text will be prepended to the start of the original subject when replying. If you choose **Subject** then the whole subject will be replaced with the specified text
+  * **Autoresponder Subject Prefix/Subject** - this indicates modifications to the original message subject. If you choose **Subject Prefix** then the specified text will be prepended to the start of the original subject when replying. If you choose **Subject** then the whole subject will be replaced with the specified text
-    * **Append Original Message** - you can choose **No**, **Headers** or **Full** to indicate whether the original message should be added onto the automatic reply. (Most times this will be set to 'No')
+  * **Append Original Message** - you can choose **No**, **Headers** or **Full** to indicate whether the original message should be added onto the automatic reply. (Most times this will be set to 'No')
-    * **Send response to** - you can specify one or more email addresses to send the reply to here (separate them with commas). If you leave this blank the automatic reply will go to the original sender
+  * **Send response to** - you can specify one or more email addresses to send the reply to here (separate them with commas). If you leave this blank the automatic reply will go to the original sender
-    * **Send response to original sender** - if this is checked, the reply will go to the original sender (as well as any other addresses specified, if any). If it is not checked, and you have specified one or more addresses in the 'Send response to' box, then the reply will only go to the specified addresses and not to the original sender
+  * **Send response to original sender** - if this is checked, the reply will go to the original sender (as well as any other addresses specified, if any). If it is not checked, and you have specified one or more addresses in the 'Send response to' box, then the reply will only go to the specified addresses and not to the original sender
-    * **Attachments** - specify an attachment filename (on the VPOP3 PC) here
+  * **Attachments** - specify an attachment filename (on the VPOP3 PC) here
-    * **Copy original message to** - you can specify one or more email addresses to send the original message to here
+  * **Copy original message to** - you can specify one or more email addresses to send the original message to here
-    * **Response** - type in the automatic response here. This will usually be plain text, but you can specify an HTML message by writing the HTML source code here (for advanced users) - VPOP3 detects the leading **<HTML>** tag and handles it as HTML
+  * **Response** - type in the automatic response here. This will usually be plain text, but you can specify an HTML message by writing the HTML source code here (for advanced users) - VPOP3 detects the leading **<HTML>** tag and handles it as HTML
 Once you have defined the autoresponder, you can create the 'rules'
@@ Line 51: / Line 62: @@
   * **Rule name** is a name you give the rule for your own reference, eg "Summer holiday"
-  * **Respond if this rule matches** tells VPOP3 whether to send the response when this rule matches. Usually this will be checked, but by not checking it it lets you specify exceptions to the other rules
+  * **Respond if this rule matches** tells VPOP3 whether to send the response when this rule matches. Usually this will be checked, but by not checking it it lets you specify exceptions to the other rules. Note that this does //not// disable this rule, the rule still applies, but if it matches, then no autoresponse will be sent.
   * **Prevent user changes** - this stops the user from changing the rule via their Webmail access
   * **Priority** - this lets you put the rules in a suitable order (higher priorities are processed first)
 ===Conditions===
-  * **Dates** - specify dates between which the autoresponder will trigger
+  * **Dates** - specify dates between which the autoresponder will trigger.
-  * **Times** - specify times between which the autoresponder will trigger
+  * **Times** - specify times between which the autoresponder will trigger.
-  * **Date/Time** - specify dates & times between which the autoresponder will trigger
+  * **Date/Time** - specify dates & times between which the autoresponder will trigger.
-  * **Days of the Week** - specify which days of the week the autoresponder will trigger on
+  * **Days of the Week** - specify which days of the week the autoresponder will trigger on.
-  * **Sender** - specify a substring match for the original message sender to make the autoresponder trigger
+  * **Sender** - specify text to match for the original message sender to make the autoresponder trigger. You can use * & ? wildcards or surround regular expressions with / / characters.
-  * **Subject** - specify a substring match for the original message subject to make the autoresponder trigger
+  * **Subject** - specify text to match for the original message subject to make the autoresponder trigger. You can use * & ? wildcards or surround regular expressions with / / characters.
 If you leave any (or all) of the conditions blank (except for 'Days of the Week'), then that condition will not be checked (so you can leave all the conditions blank, to have the autoresponder always trigger)

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