Differences

This shows you the differences between two versions of the page.

--- reference:user_autoresponder [2012/03/30 13:56] – [Autoresponder Rules] paul
+++ reference:user_autoresponder [2013/01/18 09:00] – [Creating or editing an autoresponder] paul
@@ Line 1: / Line 1: @@
 ======Autoresponder======
+An autoresponder is a way of automatically replying to messages as they arrive in a user's mailbox.
+In VPOP3, an incoming message //must// arrive in a user's mailbox for the autoresponder to trigger. If you use forwards, assistants, mappings, etc to divert a message before it arrives in the mailbox, the autoresponder will never trigger. If you want to use an autoresponder, but not keep the original message, then make sure the message arrives in the mailbox, but turn off the 'Keep original message' option in the autoresponder settings. This will make the autoresponder delete the original message after responding to it.
+=====Configuring Autoresponders=====
 For Versions 3 and 4 see [[Autoresponders v3 & v4]]
@@ Line 14: / Line 22: @@
 {{:reference:autoresponder1.png?nolink&|}}
-In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2)
+In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2).
+Note that this drop-down only selects which autoresponder you are currently editing. It does not select which autoresponder is used; all the defined autoresponders are used, depending on the rules defined for the autoresponders.
 ====Autoresponder definition====
@@ Line 51: / Line 62: @@
   * **Rule name** is a name you give the rule for your own reference, eg "Summer holiday"
-  * **Respond if this rule matches** tells VPOP3 whether to send the response when this rule matches. Usually this will be checked, but by not checking it it lets you specify exceptions to the other rules
+  * **Respond if this rule matches** tells VPOP3 whether to send the response when this rule matches. Usually this will be checked, but by not checking it it lets you specify exceptions to the other rules. Note that this does //not// disable this rule, the rule still applies, but if it matches, then no autoresponse will be sent.
   * **Prevent user changes** - this stops the user from changing the rule via their Webmail access
   * **Priority** - this lets you put the rules in a suitable order (higher priorities are processed first)

PSCS Wiki

User Tools

Site Tools

Differences

Page Tools