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--- reference:user_autoresponder [2012/03/30 13:41] – [Autoresponder Rules] paul
+++ reference:user_autoresponder [2013/01/18 09:00] – [Creating or editing an autoresponder] paul
@@ Line 1: / Line 1: @@
 ======Autoresponder======
+An autoresponder is a way of automatically replying to messages as they arrive in a user's mailbox.
+In VPOP3, an incoming message //must// arrive in a user's mailbox for the autoresponder to trigger. If you use forwards, assistants, mappings, etc to divert a message before it arrives in the mailbox, the autoresponder will never trigger. If you want to use an autoresponder, but not keep the original message, then make sure the message arrives in the mailbox, but turn off the 'Keep original message' option in the autoresponder settings. This will make the autoresponder delete the original message after responding to it.
+=====Configuring Autoresponders=====
 For Versions 3 and 4 see [[Autoresponders v3 & v4]]
@@ Line 14: / Line 22: @@
 {{:reference:autoresponder1.png?nolink&|}}
-In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2)
+In the **Autoresponders:** drop-down at the top (1), choose the existing autoresponder name (if any) or **<New>** to create a new autoresponder. Usually it will select this autoresponder automatically, but if it doesn't, pressing **Go** will select the autoresponder, and show the rules which will trigger the autoresponder in the table beneath (2).
+Note that this drop-down only selects which autoresponder you are currently editing. It does not select which autoresponder is used; all the defined autoresponders are used, depending on the rules defined for the autoresponders.
 ====Autoresponder definition====
@@ Line 49: / Line 60: @@
 {{:reference:autoresponder4.png?nolink&|}}
+  * **Rule name** is a name you give the rule for your own reference, eg "Summer holiday"
+  * **Respond if this rule matches** tells VPOP3 whether to send the response when this rule matches. Usually this will be checked, but by not checking it it lets you specify exceptions to the other rules. Note that this does //not// disable this rule, the rule still applies, but if it matches, then no autoresponse will be sent.
+  * **Prevent user changes** - this stops the user from changing the rule via their Webmail access
+  * **Priority** - this lets you put the rules in a suitable order (higher priorities are processed first)
+===Conditions===
+  * **Dates** - specify dates between which the autoresponder will trigger
+  * **Times** - specify times between which the autoresponder will trigger
+  * **Date/Time** - specify dates & times between which the autoresponder will trigger
+  * **Days of the Week** - specify which days of the week the autoresponder will trigger on
+  * **Sender** - specify a substring match for the original message sender to make the autoresponder trigger
+  * **Subject** - specify a substring match for the original message subject to make the autoresponder trigger
+If you leave any (or all) of the conditions blank (except for 'Days of the Week'), then that condition will not be checked (so you can leave all the conditions blank, to have the autoresponder always trigger)
+The Dates, Times and Date/Time settings are sometimes a bit confusing because people may think that Dates + Times is equivalent to Date/Time, but they are different.
+If you have Dates of //1 March 2012 - 7 March 2012// and Times of //10:00 - 14:00//, then the autoresponder will trigger between 10am and 2pm on each day between 1st and 7th March (inclusive)
+However, if you have Date/Times of //1 March 2012 10:00 - 7 March 2012 14:00//, then the autoresponder will trigger from 10am on 1st March to 2pm on 7th March.
+You can use Dates, Times and Date/Times in the same rule.

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