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--- reference:pop3_collection [2011/10/20 17:08] – [POP3 General] paul
+++ reference:pop3_collection [2018/11/14 10:45] (current) – external edit 127.0.0.1
@@ Line 53: / Line 53: @@
   * [[Attempt to work with a single email address]]
   * [[Search subject lines for a marker]]
+=====Routing Errors=====
+The **Routing Errors** tab is only visible if the **POP3 Routing** option is set to **Route by parsing message headers**.
+The **Routing Errors** tab settings tell VPOP3 what it should do if it receives a message and, after parsing the message headers, it cannot work out who the message is for. Common reasons for routing errors are if the recipient address is misspelled, so that VPOP3 does not recognise it, or if the message was sent using a [[how to:BCCs|BCC]], so VPOP3 cannot detect any recipients in the message header at all.
+The main choice is what to do with the incoming message which it can't handle automatically
+  * **Send an Error Message to Main Administrator** - this sends a message to the [[admin_settings#choosing_a_main_administrator|main administrator]] indicating what the problem was, and including the original message as an attachment.
+  * **Send the Incoming Message to Main Administrator** - this sends the original message to the main administrator, as if it was originally intended for them. This option does not indicate what the problem with the message was
+  * **Send an Error Message to <user>** - this is the same as the first option, but sends the message to a specified user, rather than the main adminstrator
+  * **Send the Incoming Message to <user>** - this is the same as the second option, but sends the message to a specified user, rather than the main administrator
+  * **Bounce to sender and don't keep local copy** - this sends a message back to the original sender, and discards the message
+  * **Ignore** - the problem message is simply ignored. This can be useful if you expect there to be messages for unrecognised recipients - eg if all your domain's email is not handled by this VPOP3 server, but some is handled elsewhere.
+There are a couple of extra options
+  * **Send a bounce message to the sender** - if this is checked, then a bounce message will be sent to the original sender as well as the main action above (if the main action is 'Bounce to sender and don't keep local copy', then a second bounce message will not be generated)
+  * **Customise Bounce Message** - this lets you customise the bounce message which is generated
+  * **Don't generate bounce messages if spam score** >= <number> - this lets you cut down on the number of bounce messages which are sent in response to spam messages, where the sender email address is often forged
+Note that sending a bounce message to the sender can cause [[howto:backscatter]], so is usually a bad idea.
+=====Messages=====
+The **Messages** tab lists all the messages which VPOP3 has seen on the ISP's POP3 mailbox.
+Using this list you can tell VPOP3 to re-download or delete some messages, or during its normal download connection.

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