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--- how_to:vpop3db_postgresql_service_not_starting [2014/01/03 09:59] – paul
+++ how_to:vpop3db_postgresql_service_not_starting [2018/01/02 10:42] – [Other things to try] paul
@@ Line 1: / Line 1: @@
 ======VPOP3DB Service not starting======
 VPOP3DB is the current name of the VPOP3 instance of PostgreSQL. Earlier versions of VPOP3 used the name 'PostgreSQL' or 'PostgreSQL-VPOP3'.
+  * [[1069 - Login Failure - error when starting VPOP3DB service]]
+  * [[Timeout while VPOP3DB is starting]]
 If the PostgreSQL service doesn't start, or starts and immediately stops, there are a couple of things you can do:
   * Look in the Windows //Application//event log for entries relating to PostgreSQL. See below for possible errors in the event log
-  * Look in the VPOP3\pgsql\data\pg_log folder for a log file created at the time when you started VPOP3. If that is there, you can read that (using Notepad) and see if it reports any problems with files or 'relations'. If so, it might be a problem with a damaged database. See below for other possible error messages in the PostgreSQL log files
+  * Look in the VPOP3\pgsql\data\pg_log folder for a log file created at the time when you started VPOP3. If that is there, you can read that (using Notepad) and see if it reports any problems with files or 'relations'. If so, it might be a problem with a damaged database. See below for other possible error messages in the PostgreSQL log files.
+  * Check the Processes list (for all users) in Windows' Task Manager and end any 'postgres.exe' processes which are owned by 'vpop3postgres' and try again.
-You can also try starting the PostgreSQL service manually:
-  * For VPOP3 v3 and v4, from a command prompt, run "runas /user:postgres cmd" (password is "vla8Pi4cluwrouDiERiU")
-  * For VPOP3 v5 and later, from a command prompt, run "runas /user:vpop3postgres cmd" (password is "Nc6ACboDt2jVL6")
-Then
-  c:
-  cd \vpop3\pgsql\bin
-  pg_ctl -D "C:\vpop3\pgsql\data" start
-(If your VPOP3 is installed in a different directory, change the above paths as appropriate)
-See what response you get to the pg_ctl command
 =====Event Viewer Entries=====
@@ Line 48: / Line 38: @@
 If the database software is not running, you can manually delete the VPOP3\pgsql\data\postmaster.pid file before restarting the VPOP3 service.
+====pg_ctl: could not find postgres program executable====
+We have seen this happen if a virus scanner decides to delete part of the PostgreSQL installation, or if the installation failed for some reason.
+If you are using VPOP3 v5 or v6, the easiest thing to do is to manually reinstall the PostgreSQL part of the installation. To do this, open a command prompt and go to the VPOP3 installation directory. Then run:\\
+bsdtar -xvf pgsql.tbz
+If you are using VPOP3 v3 or v4, it is more difficult. Possibly the best thing to do is to install a temporary copy of the same version of VPOP3 on another PC, then copy the VPOP3\pgsql\bin, VPOP3\pgsql\lib and VPOP3\pgsql\share folders from that temporary installation to your VPOP3 PC.
 ====PostgreSQL Log Entries====
 If you get **FATAL** or **PANIC** entries in the PostgreSQL log files (in **VPOP3\pgsql\data\pg_log**) then they may give more information about why PostgreSQL could not start. Some log entries we have come across are below.
 ====no pg_hba.conf entry for host "::1", user "postgres", database "postgres"====
+====no pg_hba.conf entry for host "::1", user "vpop3", database "vpop3"====
 This usually happens if the PC where VPOP3 is installed used to only have IPv4 installed, and has now had IPv6 added. The PostgreSQL configuration needs altering to support IPv6.
@@ Line 80: / Line 79: @@
 In some cases the last two lines may not exist, in which case you can simply copy those lines from the example above and paste them into your pg_hba.conf file
-You will then need to restart the PostgreSQL service in Windows. Note that sometimes PostgreSQL cannot close down properly, and there will be unwanted 'postgres.exe' processes visible in Windows TaskManager on the Processes tab. If so, then end those processes manually, before restarting the service.
+You will then need to restart the VPOP3DB/PostgreSQL service in Windows. Note that sometimes PostgreSQL cannot close down properly, and there will be unwanted 'postgres.exe' processes visible in Windows TaskManager on the Processes tab. If so, then end those processes manually, before restarting the service.
+====Shared memory problems====
+The VPOP3 installer attempts to configure the database server to sensible defaults for the computer on which VPOP3 is running. Sometimes this may be wrong because of changes to the server configuration or other things. Most of the settings the installer could get wrong will not usually cause serious problems, but if the installer has overestimated the amount of memory available, then this could cause the VPOP3DB service to fail to start.
+To check, this look in the ''VPOP3\pgsql\data\vpop3db.conf'' file (in older versions of VPOP3, this file may not exist - in that case, look in the ''VPOP3\pgsql\data\postgresql.conf'' file instead. There will be a line saying something like:
+  shared_buffers=1024MB
+This tells the database service how much memory it can use for its built-in cache. If this number is too high, so that Windows cannot give this amount of memory to the database server, then the VPOP3DB service will not start.
+You can decrease the value, eg to ''shared_buffers=256MB'' and see if that will allow the VPOP3DB service to start correctly. If you wish, you may then increase the value gradually until it will not restart.
+Since the VPOP3 installation of the PostgreSQL database server is a 32 bit version, you should not increase the value of this over 1024MB, even if the computer has much more memory available. PostgreSQL takes advantage of Windows' disk caching, so the memory is not wasted.
+Do not set this value below about 32MB. The bigger it is, the faster the database server will be able to run, up to a maximum of about 1024MB. For computers with sufficient RAM (memory), then about 1/4 of the available RAM is a good starting point (within the above limits) - eg if the PC has 2GB of RAM, then 512MB is a sensible starting point.
+Increasing this so much that other programs start paging to disk will be counter-productive, so there always needs to be sufficient free memory for Windows to be happy, and preferably to have memory available for Windows' disk caching.
+=====Other things to try=====
+===Start service manually===
+You can also try starting the PostgreSQL service manually:
+  * For VPOP3 v3 and v4, from a command prompt, run "runas /user:postgres cmd" (password is "vla8Pi4cluwrouDiERiU")
+  * For VPOP3 v5 and later, from a command prompt, run "runas /user:vpop3postgres cmd" (password is "Nc6ACboDt2jVL6")
+Then
+  c:
+  cd \vpop3\pgsql\bin
+  pg_ctl -D "C:\vpop3\pgsql\data" start
+(If your VPOP3 is installed in a different directory, change the above paths as appropriate)
+See what response you get to the pg_ctl command
+===Change Service user to 'LocalSystem'===
+Occasionally it won't start anyway. In this case, changing the VPOP3DB service Logon user to //Local System Account// will solve the problem (make sure that //Allow service to interact with desktop// is not checked).
+{{:how_to:vpop3dbservicelocalsystem.png|}}
+It is not installed this way by default because the 'LocalSystem' user has full permissions to the PC's files, whereas the //vpop3postgres// user only has access to the database files, but it should not be a big security risk as long as other basic security steps are taken. The default installation of the VPOP3DB service does not allow access to the database over the network, so it is low risk.
+===Reinstall PostgreSQL program files===
+It isn't unknown for a virus scanner or Internet security program (or a 'system restore', etc) to randomly delete the PostgreSQL program files/DLLs, which will cause the service to fail to start.
+In this case, in v6 or later you can manually replace all the PostgreSQL program files without having to reinstall or lose data. To do this, go to a command prompt in the VPOP3 installation directory and run:
+==VPOP3 v6.x==
+  bsdtar -xvf pgsql.tbz
+==VPOP3 v7.x==
+z x -aoa -r pgsql95.7z
+That should overwrite all the PostgreSQL program files/DLLs/etc without affecting the database.

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