how_to:upgrade_vpop3_to_version_5
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| how_to:upgrade_vpop3_to_version_5 [2015/02/02 12:59] – paul | how_to:upgrade_vpop3_to_version_5 [2018/11/14 10:45] – external edit 127.0.0.1 | ||
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| + | ====Getting help==== | ||
| If you are unsure how to proceed with the upgrade, then we can do it for you, by remotely accessing your computer over the Internet. This is currently chargeable at £30 + VAT. See our [[http:// | If you are unsure how to proceed with the upgrade, then we can do it for you, by remotely accessing your computer over the Internet. This is currently chargeable at £30 + VAT. See our [[http:// | ||
| - | Note that we recommend performing the upgrade during UK office hours, so if you have a problem, you can contact us on 0845 053 0371. We strongly recommend that if you have a problem during the upgrade, you contact us as a first step because a failed attempt to resolve the problem yourself will often make it much harder to fix. Support issues relating to problems during the upgrade procedure are not chargeable (but doing the full upgrade for you, or help with any reconfiguration afterwards will be chargeable). | + | Note that we recommend performing the upgrade during UK office hours, so if you have a problem, you can contact us on 01484 855800. We strongly recommend that if you have a problem during the upgrade, you contact us as a first step because a failed attempt to resolve the problem yourself will often make it much harder to fix. Support issues relating to problems during the upgrade procedure are not chargeable (but doing the full upgrade for you, or help with any reconfiguration afterwards will be chargeable). |
| - | If you can not do the upgrade during UK office hours, but will need help, you can usually pre-arrange to have out-of-hours help, however, this **will** always be chargeable | + | If you can not do the upgrade during UK office hours, but will need help, you can usually pre-arrange to have out-of-hours help, however, this **will** always be chargeable , even if you have a support contract. Contact us for more information or to arrange this. See [[https:// |
| If you use our [[http:// | If you use our [[http:// | ||
| - | + | =====Upgrading to v5 or later from v4 or earlier===== | |
| - | ====Upgrading to v5 or later from v4 or earlier==== | + | |
| Note that upgrading version 3 or 4 to version 5 involves an upgrade of the PostgreSQL database engine (versions 3 and 4 used PostgreSQL 8.3, version 5 uses PostgreSQL 9.1). An upgrade of PostgreSQL involves backing up the database data, then upgrading the database engine, then restoring the database data. This is all done for you by the installation software, however, if you have a lot of data, this can take a long time (e.g. an hour or more) | Note that upgrading version 3 or 4 to version 5 involves an upgrade of the PostgreSQL database engine (versions 3 and 4 used PostgreSQL 8.3, version 5 uses PostgreSQL 9.1). An upgrade of PostgreSQL involves backing up the database data, then upgrading the database engine, then restoring the database data. This is all done for you by the installation software, however, if you have a lot of data, this can take a long time (e.g. an hour or more) | ||
how_to/upgrade_vpop3_to_version_5.txt · Last modified: 2019/11/08 15:37 by paul
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