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how_to:the_message_could_not_be_loaded._please_return_to_the_quarantine_page_and_try_again

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how_to:the_message_could_not_be_loaded._please_return_to_the_quarantine_page_and_try_again [2018/11/14 10:45] (current)
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 +======The message could not be loaded. Please return to the Quarantine page and try again======
 +
 +This error normally means the message file has been deleted from the hard disk (probably by a virus scanner or something else on the PC).
 +
 +If you can find the message in the VPOP3 settings (Settings -> Spamfilter -> Quarantine Viewer) and try to open it there. Then, right-click on the window that appears and choose 'Frame Source'​ or 'View Source'​ (or something similar) the title bar should show the URL of the page being loaded, such as:
 +
 +view-source:​192.168.1.100:​5108/​admin/​utils_spamfilter_viewmsg.html?​msgid=Q01d07d6106d1e384000002ed.dat&​...
 +
 +The value after '​msgid='​ (beginning with Q and ending with .DAT) is the filename where the quarantined message should be stored.
 +
 +In the VPOP3 directory on the server disk, there'​s a folder '​_quarantine'​ with folders inside it. The subfolders are called after the first few characters of the filename (after the Q), so in the above case, it would be '​VPOP3\_quarantine\01d07d6'​. In that folder should be the filename you're looking for. If that file doesn'​t exist, then that's why VPOP3 is reporting the problem. If there'​s an antivirus program on the same PC as VPOP3, check the quarantine/​vault/​whatever-it'​s-called in that antivirus program, to see if the file has been quarantined by the antivirus program.
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how_to/the_message_could_not_be_loaded._please_return_to_the_quarantine_page_and_try_again.txt ยท Last modified: 2018/11/14 10:45 (external edit)