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how_to:problems_accessing_vpop3_settings

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how_to:problems_accessing_vpop3_settings [2010/03/15 16:30] – created paulhow_to:problems_accessing_vpop3_settings [2018/11/14 10:45] (current) – external edit 127.0.0.1
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   - If VPOP3 shows the Webmail page, and doesn't have an 'Administer' button on the menu, then that means that either the user you logged in as is not a VPOP3 administrator, or the administration access restrictions have been set so that this computer cannot access the settings.   - If VPOP3 shows the Webmail page, and doesn't have an 'Administer' button on the menu, then that means that either the user you logged in as is not a VPOP3 administrator, or the administration access restrictions have been set so that this computer cannot access the settings.
  
-If you have problems after this:+If you have problems after this with VPOP3 v5 or later, see:  
 +  * [[non-administrator|Trying to perform administrative tasks without rights]] 
 +  * [[bad bindings|VPOP3 Webmail/admin service and/or Status service is not listening on correct IP addresses or ports]] 
 + 
 +For VPOP3 v4 and earlier, see below:
   - go to **Start -> Programs -> VPOP3 -> VPOP3 Emergency Settings**. This should bring up a Windows dialog. (Note that if you are running on Windows Vista or later, you will need to stop the VPOP3 service before doing this).   - go to **Start -> Programs -> VPOP3 -> VPOP3 Emergency Settings**. This should bring up a Windows dialog. (Note that if you are running on Windows Vista or later, you will need to stop the VPOP3 service before doing this).
   - Log in at the Windows login page. If you cannot log in, then that means that either the user you are logging in as is not a VPOP3 administrator, or you have forgotten the login details - see [[Lost Password|here for some suggestions]].   - Log in at the Windows login page. If you cannot log in, then that means that either the user you are logging in as is not a VPOP3 administrator, or you have forgotten the login details - see [[Lost Password|here for some suggestions]].
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 Now, try logging into the main settings again (**Start -> Programs -> VPOP3 -> Configure VPOP3**). If it works, go to **Services -> WebMail**, and go to the 'IP Access Restrictions' tab and press the **Default For Your LAN** button, and **Submit**. Now, try logging into the main settings again (**Start -> Programs -> VPOP3 -> Configure VPOP3**). If it works, go to **Services -> WebMail**, and go to the 'IP Access Restrictions' tab and press the **Default For Your LAN** button, and **Submit**.
  
 +//Note that if you have a paid support contract, it can be easiest to simply contact us and we can remotely access your PC (with your permission) and make sure administrator access is working, and show you how to do it//
  
 <sup>*</sup>If these have to be set to something else for other reasons, then we recommend that you still change them here, and then change them back after you have restored access. <sup>*</sup>If these have to be set to something else for other reasons, then we recommend that you still change them here, and then change them back after you have restored access.
how_to/problems_accessing_vpop3_settings.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1

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