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how_to:obtaining_error_logs

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how_to:obtaining_error_logs [2009/05/18 16:48]
mike
how_to:obtaining_error_logs [2018/11/14 10:45] (current)
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 =====How Logging Works===== =====How Logging Works=====
 Under its default settings VPOP3 logs a minimal amount of information about what it is doing to various files in the main VPOP3 directory. When investigating a support issue it is often the case that we will need you to switch on logging to extra files or increase the level of detail being written to the main log. This can generate a lot of data; up to several MB per second. In order to prevent disks getting filled up with logged data VPOP3 limits the maximum size of these log files. By default this size is set to 1MB but can be increased in ''​Settings -> Diagnostics''​. Once the files reach their maximum size they are renamed with a ''​.lbk''​ extension (''​.old''​ in versions prior to 2.4.7) and a new ''​.log''​ file is started. Under its default settings VPOP3 logs a minimal amount of information about what it is doing to various files in the main VPOP3 directory. When investigating a support issue it is often the case that we will need you to switch on logging to extra files or increase the level of detail being written to the main log. This can generate a lot of data; up to several MB per second. In order to prevent disks getting filled up with logged data VPOP3 limits the maximum size of these log files. By default this size is set to 1MB but can be increased in ''​Settings -> Diagnostics''​. Once the files reach their maximum size they are renamed with a ''​.lbk''​ extension (''​.old''​ in versions prior to 2.4.7) and a new ''​.log''​ file is started.
 +
 +=====Where the Log Files Are=====
 +The log files will be found in the directory specified under ''​Settings -> Diagnostics -> General -> Log Path''​. By default, generally speaking in older versions of vPOP3 you'll find the log files in the main VPOP3 directory. In newer versions you may find the log files in the ''​_log''​ subdirectory within the main VPOP3 directory. The exact rules for deciding where the log files are stored depends on your upgrade history and what settings changes you have made. 
  
 =====The Right Files===== =====The Right Files=====
how_to/obtaining_error_logs.txt ยท Last modified: 2018/11/14 10:45 (external edit)