how_to:lost_password
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| how_to:lost_password [2012/09/11 12:13] – [VPOP3 v1.0 to v2.5] paul | how_to:lost_password [2018/11/14 10:45] (current) – external edit 127.0.0.1 | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ======Lost Administrator Password====== | + | [[https://helpdesk.pscs.co.uk/ |
| - | The administrator password is the same password as used for collecting email by a user who is set up as an administrator in VPOP3. It is not a separate password, so if the administrator can remember his or her email password that is the same as the administrator password. | + | |
| - | + | ||
| - | The details are case sensitive, so ensure that you are entering capital and lower case letters as appropriate. | + | |
| - | + | ||
| - | If someone else installed the VPOP3 software for you and did not tell you the password, then you should contact them and ask them for the password. | + | |
| - | + | ||
| - | There is NO "back door" into the VPOP3 settings. | + | |
| - | + | ||
| - | =====Default Username & Password===== | + | |
| - | + | ||
| - | Also, please note that the default username and password are " | + | |
| - | + | ||
| - | =====VPOP3 v1.0 to v2.5===== | + | |
| - | + | ||
| - | The technical support team can decrypt the user database to find your current VPOP3 licence key. | + | |
| - | + | ||
| - | This service costs £5 (+VAT if applicable). To order this, go to [[http://www.pscs.co.uk/ | + | |
| - | + | ||
| - | (If you have an [[http:// | + | |
| - | + | ||
| - | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | |
| - | =====VPOP3 v2.6.0 to v4.0===== | + | |
| - | + | ||
| - | From VPOP3 creates a file called VPOP3PASS.AUTH in the VPOP3 folder when licence details are entered. This file is linked to your particular VPOP3 installation. | + | |
| - | + | ||
| - | This file lets you change the administrator password by going to **Start | + | |
| - | + | ||
| - | Once VPOP3 has validated the VPOP3PASS.AUTH, | + | |
| - | + | ||
| - | For security reasons we recommend that you move the VPOP3PASS.AUTH file from the VPOP3 installation directory to a floppy drive or similar, and store in a safe & secure place so that the password can be recovered at a later date if necessary. | + | |
| - | + | ||
| - | Note this password reset mechanism requires access to the VPOP3 server itself (or remote desktop access). It cannot be used over the Web-based administration facility, for security reasons. | + | |
| - | + | ||
| - | If you have tried the above options and are still unable to log on to the VPOP3 settings, then our technical support department will probably be able to decrypt the user database file for you. | + | |
| - | + | ||
| - | This service costs £5 (+VAT if applicable). To order this, go to [[http:// | + | |
| - | + | ||
| - | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | |
| - | + | ||
| - | =====VPOP3 v5===== | + | |
| - | Our technical support department will probably be able to decrypt the user database file for you. | + | |
| - | + | ||
| - | To request this, email the file **USER.LST** from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details. | + | |
| - | + | ||
| - | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | |
how_to/lost_password.1347362031.txt.gz · Last modified: 2018/11/14 10:44 (external edit)
Page Tools
