how_to:lost_password
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| how_to:lost_password [2014/07/23 12:10] – [Lost Administrator Password] paul | how_to:lost_password [2016/03/07 17:25] – paul | ||
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| ===IP Address Block=== | ===IP Address Block=== | ||
| VPOP3 v6+ also has an intrusion protection system which will block IP addresses if it detects repeated suspicious activity from an IP address. This may be attempting to log in with the wrong password, or a non-existent user, or trying to send messages to non-existent email addresses, etc. By default this will block the IP address for 30 minutes. You should be able to get from a different IP address if you know the password. Blocked IP addresses can be managed in Settings -> Security Settings -> Intrusion Protection -> Manage Block List/Manage Never Block List/View Log | VPOP3 v6+ also has an intrusion protection system which will block IP addresses if it detects repeated suspicious activity from an IP address. This may be attempting to log in with the wrong password, or a non-existent user, or trying to send messages to non-existent email addresses, etc. By default this will block the IP address for 30 minutes. You should be able to get from a different IP address if you know the password. Blocked IP addresses can be managed in Settings -> Security Settings -> Intrusion Protection -> Manage Block List/Manage Never Block List/View Log | ||
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| + | ===Logging=== | ||
| + | The login screens and email client login attempt responses give a generic 'login failed' | ||
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| + | It is often useful to look at the SECURITY.LOG file which VPOP3 generates (usually in the VPOP3\_logs folder or the VPOP3 installation folder) because this will contain more information, | ||
| =====Default Username & Password===== | =====Default Username & Password===== | ||
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| This service costs £5 (+VAT if applicable). To order this, go to [[http:// | This service costs £5 (+VAT if applicable). To order this, go to [[http:// | ||
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| - | (If you have an [[http:// | ||
| Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 | ||
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| This service costs £5 (+VAT if applicable). To order this, go to [[http:// | This service costs £5 (+VAT if applicable). To order this, go to [[http:// | ||
| - | |||
| - | (If you have an [[http:// | ||
| Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 | ||
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| In VPOP3 v6.5 and later, you can set an email address in the user's ' | In VPOP3 v6.5 and later, you can set an email address in the user's ' | ||
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| + | Keywords: forgot postmaster login details | ||
how_to/lost_password.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1
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