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how_to:lost_password [2014/06/13 16:44] – [VPOP3 v2.6.0 to v4.0] paulhow_to:lost_password [2015/09/23 13:46] – external edit 127.0.0.1
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 ===Account Lock=== ===Account Lock===
 Note that VPOP3 has an account 'lockout' feature where it will lock an account for 30 minutes if an incorrect password is entered more than 3 times in a row. So, if you have been trying lots of passwords but think you now know what the password is, it is worth waiting 30 minutes and trying again, or restarting the VPOP3 service manually to force it to forget the previous failed attempts. Also, by default, VPOP3 will not lock the account access from the 'loopback' address (127.0.0.1) so you may be able to get into the settings, even when the admin account is locked, by going to the VPOP3 computer and going to Start -> Programs -> VPOP3 -> Configure VPOP3. Note that VPOP3 has an account 'lockout' feature where it will lock an account for 30 minutes if an incorrect password is entered more than 3 times in a row. So, if you have been trying lots of passwords but think you now know what the password is, it is worth waiting 30 minutes and trying again, or restarting the VPOP3 service manually to force it to forget the previous failed attempts. Also, by default, VPOP3 will not lock the account access from the 'loopback' address (127.0.0.1) so you may be able to get into the settings, even when the admin account is locked, by going to the VPOP3 computer and going to Start -> Programs -> VPOP3 -> Configure VPOP3.
 +
 +===IP Address Block===
 +VPOP3 v6+ also has an intrusion protection system which will block IP addresses if it detects repeated suspicious activity from an IP address. This may be attempting to log in with the wrong password, or a non-existent user, or trying to send messages to non-existent email addresses, etc. By default this will block the IP address for 30 minutes. You should be able to get from a different IP address if you know the password. Blocked IP addresses can be managed in Settings -> Security Settings -> Intrusion Protection -> Manage Block List/Manage Never Block List/View Log
 +
 +===Logging===
 +The login screens and email client login attempt responses give a generic 'login failed' error if you fail to log in. This is to avoid giving help to potential hackers, however it does make it hard to know //why// the login attempt is failing.
 +
 +It is often useful to look at the SECURITY.LOG file which VPOP3 generates (usually in the VPOP3\_logs folder or the VPOP3 installation folder) because this will contain more information, such as incorrect password, or unknown username, or IP Access Restriction block, etc. You can open the log file in any text editor, such as Notepad.
 =====Default Username & Password===== =====Default Username & Password=====
  
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 In VPOP3 v6.5 and later, you can set an email address in the user's 'Password' settings which the temporary password will be sent to. This could be an external email address, and if VPOP3 can send outgoing mail, you should get this message once VPOP3 has sent it. If you leave this setting blank, then the temporary password will only be emailed to the VPOP3 mailbox as in earlier versions of VPOP3. In VPOP3 v6.5 and later, you can set an email address in the user's 'Password' settings which the temporary password will be sent to. This could be an external email address, and if VPOP3 can send outgoing mail, you should get this message once VPOP3 has sent it. If you leave this setting blank, then the temporary password will only be emailed to the VPOP3 mailbox as in earlier versions of VPOP3.
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 +Keywords: forgot postmaster login details
how_to/lost_password.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1

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