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--- how_to:lost_password [2012/11/26 12:00] – [VPOP3 v1.0 to v2.5] paul
+++ how_to:lost_password [2014/06/10 11:30] – external edit 127.0.0.1
@@ Line 8: / Line 8: @@
 There is NO "back door" into the VPOP3 settings.
+===Account Lock===
+Note that VPOP3 has an account 'lockout' feature where it will lock an account for 30 minutes if an incorrect password is entered more than 3 times in a row. So, if you have been trying lots of passwords but think you now know what the password is, it is worth waiting 30 minutes and trying again, or restarting the VPOP3 service manually to force it to forget the previous failed attempts. Also, by default, VPOP3 will not lock the account access from the 'loopback' address (127.0.0.1) so you may be able to get into the settings, even when the admin account is locked, by going to the VPOP3 computer and going to Start -> Programs -> VPOP3 -> Configure VPOP3.
 =====Default Username & Password=====
@@ Line 39: / Line 41: @@
 (If you have an [[http://www.pscs.co.uk/helpdesk/purchase.php|annual support contract]] then password recovery is included in that service)
-Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address.
+Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802
 =====VPOP3 v5=====
 Our technical support department will probably be able to decrypt the user database file for you.
@@ Line 46: / Line 47: @@
 To request this, email the file **USER.LST** from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details.
-Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address.
+Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802
+=====VPOP3 v6=====
+You can generate a one-time reset password yourself. Log into our website, and go to http://www.pscs.co.uk/myaccount/showlicences.php
+Then, click on the licence details you need the reset password for. On the following screen, just underneath the licence details is a link called **Generate Recovery Admin Login for v6 or later**. Click on this link and follow the instructions carefully to reset your password.
+=====Forgotten Password Link=====
+On the VPOP3 login page is a 'Forgotten Password' link. If you click that, VPOP3 will send a temporary Webmail password to the mailbox for the requested user. This is useful if your email client is configured to collect mail from your account, but you don't know what the login details are. However, if you do not have an email client configured for your account, then it is generally not much use. VPOP3 does it this way because it does not know any other email address for you, other than your VPOP3 email address. It would obviously not be wise to send login details to an arbitrary email address entered after you have forgotten the password.
+In VPOP3 v6.5 and later, you can set an email address in the user's 'Password' settings which the temporary password will be sent to. This could be an external email address, and if VPOP3 can send outgoing mail, you should get this message once VPOP3 has sent it. If you leave this setting blank, then the temporary password will only be emailed to the VPOP3 mailbox as in earlier versions of VPOP3.

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