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how_to:lost_password [2012/09/11 12:14] – [VPOP3 v2.6.0 to v4.0] paul | how_to:lost_password [2014/06/10 11:30] – external edit 127.0.0.1 | ||
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There is NO "back door" into the VPOP3 settings. | There is NO "back door" into the VPOP3 settings. | ||
+ | ===Account Lock=== | ||
+ | Note that VPOP3 has an account ' | ||
=====Default Username & Password===== | =====Default Username & Password===== | ||
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(If you have an [[http:// | (If you have an [[http:// | ||
- | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. |
=====VPOP3 v2.6.0 to v4.0===== | =====VPOP3 v2.6.0 to v4.0===== | ||
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(If you have an [[http:// | (If you have an [[http:// | ||
- | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. |
=====VPOP3 v5===== | =====VPOP3 v5===== | ||
Our technical support department will probably be able to decrypt the user database file for you. | Our technical support department will probably be able to decrypt the user database file for you. | ||
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To request this, email the file **USER.LST** from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details. | To request this, email the file **USER.LST** from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details. | ||
- | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. | + | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 |
+ | |||
+ | =====VPOP3 v6===== | ||
+ | You can generate a one-time reset password yourself. Log into our website, and go to http:// | ||
+ | |||
+ | Then, click on the licence details you need the reset password for. On the following screen, just underneath the licence details is a link called **Generate Recovery Admin Login for v6 or later**. Click on this link and follow the instructions carefully to reset your password. | ||
+ | |||
+ | |||
+ | =====Forgotten Password Link===== | ||
+ | On the VPOP3 login page is a ' | ||
+ | In VPOP3 v6.5 and later, you can set an email address in the user's ' |