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how_to:lost_password [2012/06/27 13:47] – [VPOP3 2.1.0 and later] paul | how_to:lost_password [2014/07/23 12:19] – [Lost Administrator Password] paul | ||
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The details are case sensitive, so ensure that you are entering capital and lower case letters as appropriate. | The details are case sensitive, so ensure that you are entering capital and lower case letters as appropriate. | ||
- | |||
- | Also, please note that the default username and password are " | ||
If someone else installed the VPOP3 software for you and did not tell you the password, then you should contact them and ask them for the password. | If someone else installed the VPOP3 software for you and did not tell you the password, then you should contact them and ask them for the password. | ||
- | =====VPOP3 2.1.0 to 4.0===== | + | There is NO "back door" into the VPOP3 settings. |
- | From VPOP3 2.1.0, VPOP3 creates a file called VPOP3PASS.AUTH in the VPOP3 folder when licence details are entered. This file is linked to your particular VPOP3 installation. | + | ===Account Lock=== |
+ | Note that VPOP3 has an account ' | ||
+ | |||
+ | ===IP Address Block=== | ||
+ | VPOP3 v6+ also has an intrusion protection system which will block IP addresses if it detects repeated suspicious activity from an IP address. This may be attempting to log in with the wrong password, or a non-existent user, or trying to send messages to non-existent email addresses, etc. By default this will block the IP address for 30 minutes. You should be able to get from a different IP address if you know the password. Blocked IP addresses can be managed in Settings -> Security Settings -> Intrusion Protection -> Manage Block List/Manage Never Block List/View Log | ||
+ | |||
+ | ===Logging=== | ||
+ | The login screens and email client login attempt responses give a generic 'login failed' | ||
+ | |||
+ | It is often useful to look at the SECURITY.LOG file which VPOP3 generates (usually in the VPOP3\_logs folder or the VPOP3 installation folder) because this will contain more information, | ||
+ | =====Default Username & Password===== | ||
+ | |||
+ | Also, please note that the default username and password are " | ||
+ | |||
+ | =====VPOP3 v1.0 to v2.5===== | ||
+ | |||
+ | The technical support team can decrypt the user database to find your current VPOP3 licence key. | ||
+ | |||
+ | This service costs £5 (+VAT if applicable). To order this, go to [[http:// | ||
+ | |||
+ | (If you have an [[http:// | ||
+ | |||
+ | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. Send the fax, on company headed paper, to +44 (0)1484 855802 | ||
+ | =====VPOP3 v2.6.0 to v4.0===== | ||
+ | |||
+ | VPOP3 creates a file called VPOP3PASS.AUTH in the VPOP3 folder when licence details are entered. This file is linked to your particular VPOP3 installation. | ||
This file lets you change the administrator password by going to **Start -> Programs -> VPOP3 -> Emergency Settings** (or **VPOP3 Service Settings** in earlier versions). If you go there, at the login window, there is a button Forgotten Login Details. If you press this, VPOP3 will search for the VPOP3PASS.AUTH file in the VPOP3 folder. If it can't find it, it will ask you to insert the floppy disk containing the file into drive A or copy the VPOP3PASS.AUTH file to the VPOP3 installation directory. | This file lets you change the administrator password by going to **Start -> Programs -> VPOP3 -> Emergency Settings** (or **VPOP3 Service Settings** in earlier versions). If you go there, at the login window, there is a button Forgotten Login Details. If you press this, VPOP3 will search for the VPOP3PASS.AUTH file in the VPOP3 folder. If it can't find it, it will ask you to insert the floppy disk containing the file into drive A or copy the VPOP3PASS.AUTH file to the VPOP3 installation directory. | ||
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Note this password reset mechanism requires access to the VPOP3 server itself (or remote desktop access). It cannot be used over the Web-based administration facility, for security reasons. | Note this password reset mechanism requires access to the VPOP3 server itself (or remote desktop access). It cannot be used over the Web-based administration facility, for security reasons. | ||
- | =====All versions of VPOP3===== | ||
- | If you have tried the above two options and are still unable to log on to the VPOP3 settings, then our technical support department will probably be able to decrypt the user database file for you. | + | If you have tried the above options and are still unable to log on to the VPOP3 settings, then our technical support department will probably be able to decrypt the user database file for you. |
- | Note that this is a (currently) free service offered for our customers. Because of the large number of people who forget | + | This service costs £5 (+VAT if applicable). To order this, go to [[http:// |
- | Also, note that in a future version of VPOP3 the passwords may be stored using a one-way encryption algorithm for increased security - at which point we will not be able to recover passwords, so you should REMEMBER THE PASSWORD!! | + | (If you have an [[http:// |
- | To have our technical support department | + | Our technical support department |
+ | =====VPOP3 v5===== | ||
+ | Our technical support | ||
- | Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. If you need the details faxed to you then there WILL be a charge of £5.00 to do this. Please contact our sales department on 01484 855801 (within the UK) or +44 1484 855801 (from outside the UK). | + | To request |
- | There is NO "back door" | + | Our technical support department will then be able to send the administrator password |
+ | |||
+ | =====VPOP3 v6===== | ||
+ | You can generate a one-time reset password yourself. Log into our website, and go to http:// | ||
+ | |||
+ | Then, click on the licence details you need the reset password for. On the following screen, just underneath the licence details is a link called **Generate Recovery Admin Login for v6 or later**. Click on this link and follow the instructions carefully to reset your password. | ||
+ | |||
+ | |||
+ | =====Forgotten Password Link===== | ||
+ | On the VPOP3 login page is a ' | ||
+ | |||
+ | In VPOP3 v6.5 and later, you can set an email address in the user's ' |