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how_to:lost_password [2009/05/21 15:34] – created paulhow_to:lost_password [2017/03/27 10:00] – paul
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-======Lost Administrator Password====== +[[https://helpdesk.pscs.co.uk/437306-Lost-administrator-password]]
-The administrator password is the same password as used for collecting email by a user who is set up as an administrator in VPOP3. It is not a separate password, so if the administrator can remember his or her email password that is the same as the administrator password. +
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-The details are case sensitive, so ensure that you are entering capital and lower case letters as appropriate. +
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-Also, please note that the default username and password are "postmaster" and "admin" respectively. Many of the files we are asked to decrypt still have these settings which ARE described in the context help for the login window. This is one of the reasons why we are considering charging for decrypting this file. +
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-If someone else installed the VPOP3 software for you and did not tell you the password, then you should contact them and ask them for the password. +
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-=====VPOP3 2.1.0 and later===== +
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-From VPOP3 2.1.0, VPOP3 creates a file called VPOP3PASS.AUTH in the VPOP3 folder when licence details are entered. This file is linked to your particular VPOP3 installation. +
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-This file lets you change the administrator password by going to **Start -> Programs -> VPOP3 -> Emergency Settings** (or **VPOP3 Service Settings** in earlier versions). If you go there, at the login window, there is a button Forgotten Login Details. If you press this, VPOP3 will search for the VPOP3PASS.AUTH file in the VPOP3 folder. If it can't find it, it will ask you to insert the floppy disk containing the file into drive A or copy the VPOP3PASS.AUTH file to the VPOP3 installation directory. +
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-Once VPOP3 has validated the VPOP3PASS.AUTH, it will let you reset the administrator password. +
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-For security reasons we recommend that you move the VPOP3PASS.AUTH file from the VPOP3 installation directory to a floppy drive or similar, and store in a safe & secure place so that the password can be recovered at a later date if necessary. +
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-Note this password reset mechanism requires access to the VPOP3 server itself (or remote desktop access). It cannot be used over the Web-based administration facility, for security reasons. +
-=====All versions of VPOP3===== +
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-If you have tried the above two options and are still unable to log on to the VPOP3 settings, then our technical support department will probably be able to decrypt the user database file for you. +
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-Note that this is a (currently) free service offered for our customers. Because of the large number of people who forget this critical password there may be delays in processing these requests - we often get 20 or more 'forgotten' password requests a week, each of which has to be processed manually and may take up to 30 minutes to handle (this 30 minutes is not the time that the results will be returned within!). Lots of other systems won't allow passwords to be recovered at all (eg Windows), requiring a reinstall if passwords are lost. +
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-Also, note that in a future version of VPOP3 the passwords may be stored using a one-way encryption algorithm for increased security - at which point we will not be able to recover passwords, so you should REMEMBER THE PASSWORD!! If you can't remember it, write it down and lock it somewhere safe. +
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-To have our technical support department recover your forgotten details, you need to email the file **USER.LST** from the VPOP3 directory to support@pscs.co.uk along with your VPOP3 licence details. +
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-Our technical support department will then be able to send the administrator password back by email to the email address which was used when originally purchasing the VPOP3 software (this is for security reasons). If you need it emailed to a different address, then we need a signed fax from a director (or someone of similar status) of your company to say that we can email the details to a different address. If you need the details faxed to you then there WILL be a charge of £5.00 to do this. Please contact our sales department on 01484 855801 (within the UK) or +44 1484 855801 (from outside the UK) +
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-There is NO "back door" into the VPOP3 settings.+
how_to/lost_password.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1

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