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how_to:installed_new_router_and_now_nothing_works [2015/09/23 13:46]
127.0.0.1 external edit
how_to:installed_new_router_and_now_nothing_works [2018/11/14 10:45] (current)
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 If you installed a new router on your network and left it at the default settings, you may find that VPOP3 doesn'​t seem to work afterwards. This is because it may be that the new router allocates new IP addresses on your network. If you installed a new router on your network and left it at the default settings, you may find that VPOP3 doesn'​t seem to work afterwards. This is because it may be that the new router allocates new IP addresses on your network.
  
-Note that this topic can be quite complicated,​ so it can be worth seeking expert help. The company which provided the router may be able to help, or we can help with our chargeable support service ​(£20 + VAT - call 0845 053 0371 with payment details for this) with more specific help to your particular requirements.+Note that this topic can be quite complicated,​ so it can be worth seeking expert help. The company which provided the router may be able to help, or we can help with our chargeable support service with more specific help to your particular requirements.
  
 Most small networks are set up with a router automatically allocating IP addresses to computers. It does this using a system called DHCP (Dynamic Host Configuration Protocol) Most small networks are set up with a router automatically allocating IP addresses to computers. It does this using a system called DHCP (Dynamic Host Configuration Protocol)
  
-Usually the best thing to do is to configure the new router'​s DHCP service to match the settings of the old router. This may seem more complicated for a start, but is usually the quickest and safest thing to do, especially if you do it immediately after installation of the router. Because of the large number of different routers available, we can't give step-by-step instructions here, but if the router is being installed for you, that should be a standard part of the installation process (especially if being installed by an IT company), or we can help with our chargeable support service (see above).+Usually the best thing to do is to configure the new router'​s DHCP service to match the settings of the old router. This may seem more complicated for a start, but is usually the quickest and safest thing to do, especially if you do it immediately after installation of the router. Because of the large number of different routers available, we can't give step-by-step instructions here, but if the router is being installed for you, that should be a standard part of the installation process (especially if being installed by an IT company), or we can help with our chargeable support service (see below)
 + 
 +=====Chargeable support service====== 
 +Because this isn't a problem with VPOP3, we can offer support, but it is not covered by our support contracts our our discounted support rates for VPOP3. We charge £40+VAT per hour (minimum £40+VAT) - call 01484 855801 with payment details for this service
  
 =====New IP address===== =====New IP address=====
how_to/installed_new_router_and_now_nothing_works.1443012419.txt.gz · Last modified: 2018/11/14 10:44 (external edit)