User Tools

Site Tools


how_to:autoresponders_out_of_office

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
how_to:autoresponders_out_of_office [2012/04/12 09:47]
paul [Autoresponder sender address]
how_to:autoresponders_out_of_office [2018/11/14 10:45] (current)
Line 3: Line 3:
 VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office'​ replies, but it is not limited to that use. VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office'​ replies, but it is not limited to that use.
  
-To set an autoresponder,​ the administrator can edit the user and go to the [[reference:​user_autoresponder|Autoresponder]] tab. Alternatively,​ the user can edit it themselves by going to their [[accessing_webmail|VPOP3 Webmail account]] and going to **Tools -> Settings -> Autoresponder**+To set an autoresponder,​ the administrator can edit the user and go to the [[reference:​user_autoresponder|Autoresponder]] tab. Alternatively,​ the user can edit it themselves by going to their [[accessing_webmail|VPOP3 Webmail account]] and going to **Tools -> Autoresponder** (**Tools -> Settings -> Autoresponder** ​in version 4).
  
 Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!) Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!)
Line 10: Line 10:
  
 For more details see [[reference:​user_autoresponder|the reference guide]] For more details see [[reference:​user_autoresponder|the reference guide]]
 +
 +
 +====Autoresponder for '​everyone'​====
 +If you want to set a single autoresponder which replies to incoming messages for anyone (eg if your whole company closes for a holiday), you can obviously do this by going to each user and setting the autoresponder separately for each user.
 +
 +If the autoresponder text will be the same for every user, and you have a spare user slot in your VPOP3 licence, there is an alternative way:
 +  - create a user for the autoresponder to go with (the name doesn'​t matter)
 +  - set the autoresponder as appropriate for that user - have the autoresponder not keep the messages after responding to them
 +  - create a **Download Rule** to copy all incoming messages to that user
 +
  
how_to/autoresponders_out_of_office.1334224026.txt.gz ยท Last modified: 2018/11/14 10:44 (external edit)