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how_to:autoresponders_out_of_office [2011/09/19 13:28]
paul
how_to:autoresponders_out_of_office [2018/11/14 10:45] (current)
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 VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office'​ replies, but it is not limited to that use. VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office'​ replies, but it is not limited to that use.
  
-To set an autoresponder,​ the administrator can edit the user and go to the [[reference:​user_autoresponder|Autoresponder]] tab. Alternatively,​ the user can edit it themselves by going to their [[accessing_webmail|VPOP3 Webmail account]] and going to **Tools -> Settings -> Autoresponder**+To set an autoresponder,​ the administrator can edit the user and go to the [[reference:​user_autoresponder|Autoresponder]] tab. Alternatively,​ the user can edit it themselves by going to their [[accessing_webmail|VPOP3 Webmail account]] and going to **Tools -> Autoresponder** (**Tools -> Settings -> Autoresponder** ​in version 4).
  
 Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!) Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!)
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 So, for example, if you want messages to **User1** to be forwarded to **User2** and autoresponded to, you can set the autoresponder on **User1**, set it not to keep the messages, and set an **Assistant** to copy the message to **User2** (do //not// check the **Redirect to assistant** box). So, for example, if you want messages to **User1** to be forwarded to **User2** and autoresponded to, you can set the autoresponder on **User1**, set it not to keep the messages, and set an **Assistant** to copy the message to **User2** (do //not// check the **Redirect to assistant** box).
  
-=====Autoresponder sender address===== +For more details see [[reference:​user_autoresponder|the reference guide]]
-By default VPOP3 will send the autoresponse from <​username>​@<​local domain>+
  
-if this is not what is desired, you can add a line into the autoresponse text like: 
  
-  <​From:​address@domain.com> +====Autoresponder for '​everyone'​==== 
-   +If you want to set a single autoresponder which replies to incoming messages for anyone (eg if your whole company closes for a holiday), you can obviously do this by going to each user and setting the autoresponder separately for each user
-to make the message come from the specified address.+ 
 +If the autoresponder text will be the same for every user, and you have a spare user slot in your VPOP3 licence, there is an alternative way: 
 +  - create a user for the autoresponder ​to go with (the name doesn'​t matter) 
 +  - set the autoresponder as appropriate for that user - have the autoresponder not keep the messages after responding to them 
 +  - create a **Download Rule** to copy all incoming messages to that user 
  
-(See the [[reference:​autoresponder_commands#​controls|Autoresponder Commands]] section of the Wiki for more information 
how_to/autoresponders_out_of_office.1316438913.txt.gz · Last modified: 2018/11/14 10:44 (external edit)