how_to:autoresponders_out_of_office
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| how_to:autoresponders_out_of_office [2011/09/19 13:28] – paul | how_to:autoresponders_out_of_office [2018/11/14 10:45] (current) – external edit 127.0.0.1 | ||
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| VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office' | VPOP3 has an **autoresponder** facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office' | ||
| - | To set an autoresponder, | + | To set an autoresponder, |
| Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!) | Note that autoresponders **only work when messages arrive in a mailbox**. If you have forwarding, assistant, mappings or other rules set meaning that the message does not end up in the mailbox, then the autoresponder will not fire! If you want, the administrator can set the autoresponder not to keep the message after responding to it (the user can't do this themselves, as we have found that this leads to too many lost messages!) | ||
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| So, for example, if you want messages to **User1** to be forwarded to **User2** and autoresponded to, you can set the autoresponder on **User1**, set it not to keep the messages, and set an **Assistant** to copy the message to **User2** (do //not// check the **Redirect to assistant** box). | So, for example, if you want messages to **User1** to be forwarded to **User2** and autoresponded to, you can set the autoresponder on **User1**, set it not to keep the messages, and set an **Assistant** to copy the message to **User2** (do //not// check the **Redirect to assistant** box). | ||
| - | =====Autoresponder sender address===== | + | For more details see [[reference: |
| - | By default VPOP3 will send the autoresponse from < | + | |
| - | if this is not what is desired, you can add a line into the autoresponse text like: | ||
| - | < | + | ====Autoresponder for ' |
| - | + | If you want to set a single autoresponder which replies to incoming messages for anyone (eg if your whole company closes for a holiday), you can obviously do this by going to each user and setting the autoresponder separately for each user. | |
| - | to make the message come from the specified address. | + | |
| + | If the autoresponder text will be the same for every user, and you have a spare user slot in your VPOP3 licence, there is an alternative way: | ||
| + | - create a user for the autoresponder | ||
| + | - set the autoresponder as appropriate for that user - have the autoresponder not keep the messages after responding to them | ||
| + | - create a **Download Rule** to copy all incoming messages to that user | ||
| - | (See the [[reference: | ||
how_to/autoresponders_out_of_office.1316438913.txt.gz · Last modified: 2018/11/14 10:44 (external edit)
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