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+ | ======Attachments have been removed or renamed====== | ||
+ | If you have received an email and one or more of its attachments have been removed or renamed, it might be a result of [[how_to: | ||
+ | You can inspect the filtering rules by going to Administration Settings -> Settings -> Attachment Processing -> Filtering | ||
+ | |||
+ | =====Double-extension===== | ||
+ | One common scenario is where dates or other bits of information are included in the filename and separated by dots. | ||
+ | This could potentially trigger the following rule: | ||
+ | |||
+ | ***.??? | ||
+ | |||
+ | The rule detects a filename that ends in a dot, followed by three characters, followed by another dot, then three more characters. It is designed to prevent a common trick, where filenames are given a pretend extension, in front of the actual one. | ||
+ | The trick is designed to make a recipient think a potentially malicious program is just a typical document. Anyone who is unfamiliar with the way filename extensions work in Windows may mistake that **file.doc.exe** is a Word document and run it. | ||
+ | |||
+ | Unfortunately, | ||
+ | |||
+ | =====Workarounds===== | ||
+ | If your attachments are being filtered, there are a few options: | ||
+ | |||
+ | - You might want to ensure **Change filtered attachment extension to make it unrunnable** is selected in the filtering settings | ||
+ | * This ensures the attachment is still accessible, but it would make it difficult for an inexperienced user to open the file. | ||
+ | * In the rare cases that such an attachment is legitimate, the user can be shown how to save the attachment, rename and open the file. | ||
+ | * The final character of the extension will be replaced with an underscore, so a Microsoft Word file named **file.123.do_** would usually need to be renamed to **file.123.doc** | ||
+ | - Ask the sender to adjust the way they format their filenames. For example; when writing dates, hyphens (-) and underscores (_) are usually suitable alternatives to dots. | ||
+ | - Redirect all emails with filtered attachments, | ||
+ | * In the filtering settings, select **Redirect messages with filtered attachment to** | ||
+ | * Redirect the messages to a user who has a good understanding of Windows filenames and the sort of files you would expect to receive. | ||
+ | * This user should then forward the messages, if appropriate, | ||
+ | - Remove or edit the rule that is filtering the attachment | ||
+ | * This is not recommended, |