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Or, it may happen because you are using an email address which BT don't recognise. In this case, see [[problems_sending_mail_via_bt_from_your_own_domain|this article]] | Or, it may happen because you are using an email address which BT don't recognise. In this case, see [[problems_sending_mail_via_bt_from_your_own_domain|this article]] | ||
- | If none of these help, you may need to use a different SMTP relay service. There are several around, such as [[http:// | + | We have no confirmed information that this helps, but it may be worth turning off [[wp> |
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+ | If none of these help, you may need to contact BT technical support to find out exactly what their error message means in your particular instance. Alternatively you could use a different SMTP relay service. There are several around, such as [[http:// | ||
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+ | The above information has been useful in the past, but is not guaranteed to help, since BT may change their server configurations at any time. Since we have no access to BT's mail server configuration, | ||
Note that as an alternative to mail forwarding, a better way may be to allow remote access directly into the VPOP3 mailbox. See | Note that as an alternative to mail forwarding, a better way may be to allow remote access directly into the VPOP3 mailbox. See | ||
- [[Allow remote access to VPOP3 mailboxes]], | - [[Allow remote access to VPOP3 mailboxes]], | ||
- [[Using a mobile phone with VPOP3]] | - [[Using a mobile phone with VPOP3]] | ||
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+ | =====Diagnosis===== | ||
+ | If you think VPOP3 should be sending mail from a particular email address, and want to confirm this, you should go to Settings -> Diagnostics -> Session Logs, and turn on 'Log SMTP Client Connections' | ||
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+ | Now, VPOP3 will record its conversation with the ISP SMTP server to a log file called '' | ||
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