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how_to:10054

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how_to:10054 [2015/09/23 12:46]
127.0.0.1 external edit
how_to:10054 [2018/11/14 10:45] (current)
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 The simplest way to diagnose the problem is to gradually turn off everything that could interfere with the connection, such as anti-virus software, anti-spam software, Internet security and firewall software on the VPOP3 computer, and to check any hardware firewall settings are not performing security checks on emails. Then, if the connection starts working at some point, you should know which piece of software/​hardware was causing the problem, and you can contact the support team for that software/​hardware for further help. The simplest way to diagnose the problem is to gradually turn off everything that could interfere with the connection, such as anti-virus software, anti-spam software, Internet security and firewall software on the VPOP3 computer, and to check any hardware firewall settings are not performing security checks on emails. Then, if the connection starts working at some point, you should know which piece of software/​hardware was causing the problem, and you can contact the support team for that software/​hardware for further help.
  
-If you are technical, and understand the TCP protocol, you can set up a packet sniffer (eg Wireshark) on the VPOP3 computer to see if the connection is being dropped outside the VPOP3 computer or within it. You may also be able to configure logging on your router/​firewall to see if the connection is being dropped there (eg due to NAT timeouts). We cannot help with these things under our free support.+If you are technical, and understand the TCP protocol, you can set up a packet sniffer (eg [[https://​www.wireshark.org/​|Wireshark]]) on the VPOP3 computer to see if the connection is being dropped outside the VPOP3 computer or within it. You may also be able to configure logging on your router/​firewall to see if the connection is being dropped there (eg due to NAT timeouts). We cannot help with these things under our free support.
  
 See also :  [[Timeout Problems When Sending or Receiving Attachments]] See also :  [[Timeout Problems When Sending or Receiving Attachments]]
  
 {{tag>​winsock error_code 10054}} {{tag>​winsock error_code 10054}}
how_to/10054.txt ยท Last modified: 2018/11/14 10:45 (external edit)