https://wiki.pscs.co.uk/ 2026-05-13T08:47:08+00:00 https://wiki.pscs.co.uk/ https://wiki.pscs.co.uk/_media/wiki:dokuwiki.svg text/html 2025-10-14T15:43:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:gdpr_hosted_vpop3?rev=1760456581&do=diff GDPR for hosted VPOP3 service (Since Brexit, the UK has “UK GDPR” instead of “EU GDPR”, so this document refers to UK GDPR) Also see GDPR for VPOP3 as most of that applies to the VPOP3 hosting service as well. This Data Processing Agreement is part of our hosted VPOP3 service terms. You can view the revision history by clicking on the 'clock' icon to the right. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:gdpr_other_hosting?rev=1542192349&do=diff GDPR for other hosting services (eg web hosting) As a hosted service provider, we are classed as a “Data Processor” under the GDPR regulations. For our hosting services: * Data is held in the UK. Data is not transmitted outside of the EU except at your explicit request or command. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:french_webmail_language_file?rev=1542192349&do=diff French Webmail Language File Copy/paste the text below to a file 'french.lng' or 'francais.lng' in the VPOP3 directory. (French users, feel free to update/correct the text below) #login page logintitle=VPOP3 Login webadminlogin=web admin login webmaillogin=web mail login enterusername=You must specify your VPOP3 username here bookmarksnotsupported=I'm sorry, but your web browser does not support this function. You will have to add this page to your bookmarks manually. loginfailed=Login Faile… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:german_webmail_language_file?rev=1542192349&do=diff German Webmail Language Page Copy/paste the text below to a file 'german.lng' in the VPOP3 directory. (German users, feel free to update/correct the text below) #login page logintitle=VPOP3 Login webadminlogin=web admin login webmaillogin=Webmail Anmeldung enterusername=Sie m&uuml;ssen einen Benutzernamen angeben bookmarksnotsupported=I'm sorry, but your web browser does not support this function. You will have to add this page to your bookmarks manually. loginfailed=Anmeldung fehlgeschlagen … text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:spanish_webmail_language_file?rev=1542192349&do=diff Spanish Webmail Language File Copy/paste the text below to a file 'spanish.lng' or 'espanol.lng' in the VPOP3 directory. (Spanish users, feel free to update/correct the text below) #login page logintitle=VPOP3 Login webadminlogin=web admin login webmaillogin=web mail login enterusername=Especificar aca el usuario de Correo bookmarksnotsupported=Disculpe, pero su navegador no soporta esta funcion. loginfailed=Login Fallido - Favor reintente nuevamente invalidlogin=Detalles del login inválidos… text/html 2026-03-16T16:00:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/wiki:syntax?rev=1773676810&do=diff Formatting Syntax DokuWiki supports some simple markup language, which tries to make the datafiles to be as readable as possible. This page contains all possible syntax you may use when editing the pages. Simply have a look at the source of this page by pressing text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_is_postgresql?rev=1542192349&do=diff What is PostgreSQL? PostgreSQL is an SQL database engine. VPOP3 and PostgreSQL In VPOP3 2.x, VPOP3 uses a database engine called SQLite for its database needs. SQLite has limited locking facilities, so on busy systems we encountered problems where databases would need very frequent updates, and the lock limitations would cause the updates to take a long time. For this reason we added optional support for PostgreSQL to later versions of VPOP3 2.x. text/html 2021-06-29T08:35:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:smtp_relay_service?rev=1624955743&do=diff SMTP Relay Service FAQ We provide an SMTP Relay Service for many of our customers. The price starts from £40 (+VAT if applicable) per year, for up to 5000 messages, or 750MB, per month. How do I order the SMTP Relay Service? To order the SMTP relay service, either email text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:whats_new_in_version_5_webmail?rev=1542192349&do=diff What's new in version 5 webmail? This is a list of some of the most noticeable changes to VPOP3's webmail interface for version 5. For a more detailed list of changes, view our bugtracker. [VPOP3 Version 5 - mobile compatible webmail] Mobile compatible webmail If you access version 5 webmail from a mobile device, you will probably be redirected to the mobile compatible version. It is a cut-down version of Webmail, which retains the key features, but doesn't utilise the extra features which w… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_definerule?rev=1542192349&do=diff Spam Filter Rules: DefineRule Statement DefineRule Version 2.1.9+ Purpose Defines a rule name, default weighting and description. See Rule names and weights The DefineRule statement requires a name, default weight and description, in the format DefineRule "<name>" <default weights> "<description>" text/html 2020-06-29T10:43:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_vpop3_to_version_7?rev=1593427438&do=diff How to upgrade VPOP3 to version 7 or later from version 6 or earlier As usual the process to upgrade is simply to install the later version over your existing installation (do not uninstall anything first). The below is technical information detailing an extra step performed by the installer in this particular upgrade step. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:version_4_webmail?rev=1542192349&do=diff VPOP3 Webmail Help Webmail is a way of accessing your mail using a normal web browser. It is designed to be close in functionality to a 'normal' email client, so should be straightforward to use. If you use VPOP3 Enterprise, then the mail visible through the web browser will be the same as that visible through your IMAP4 email client - the IMAP4 client will synchronise with Webmail. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:encrypt_sessions?rev=1542192349&do=diff How To Encrypt Sessions VPOP3 Enterprise 2.6 and later supports SSL/STARTTLS encrypted sessions to VPOP3 itself. So, the email client or web browser will encrypt the data passed to VPOP3 so it cannot be intercepted. This requires an SSL Certificate to be created for VPOP3. text/html 2025-05-08T08:23:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:lua_smtp_server_script?rev=1746692615&do=diff SMTP Server Lua Scripting The SMTP Server Lua Script is called SMTPSVR.LUA and can be edited from the Settings -> Scripts page in the VPOP3 settings. This script is called whenever an instance of the VPOP3 SMTP server is launched - ie whenever someone opens a connection to port 25 on the VPOP3 server to send it a message, whether from a local user or an incoming SMTP message. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:how_do_i_get_support?rev=1542192349&do=diff How do I get support? You can get support for our software products in several ways. By telephone * You can purchase an annual priority support contract. The cost depends on your current VPOP3 licence, and costs 50% of the licence price per year (with a minimum of £100) per software licence (+VAT if applicable) . This entitles you to software upgrades, remote support and telephone support during UK office hours and priority email support where we aim to respond to your email within 3 hours … text/html 2021-03-08T10:48:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:install_vpop3?rev=1615200520&do=diff How to Install VPOP3 Simply download VPOP3 from the website, and run the installation program and follow the prompts. Occasionally people may have problems with the PostgreSQL part of the installation. If that happens, please contact us either by email at support@pscs.co.uk or by phone to +44 (0)1484 855800, and we will do our best to help. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:whitelist_blacklist?rev=1542192349&do=diff Spamfilter Whitelist & Blacklist The VPOP3 spamfilter has a whitelist and a blacklist for sender addresses. It also has a whitelist and blacklist for words/phrases. You can view these lists in the VPOP3 settings by going to Settings -> Spamfilter -> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:autoresponder_commands?rev=1542192349&do=diff Autoresponder Commands This article only applies to VPOP3 v4 and earlier A VPOP3 autoresponder can contain special text strings to create special behaviour, in addition to plain text as part of the response. There are three types of 'command' * text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:webmail_tabs?rev=1542192349&do=diff Webmail Tabs From version 4 onwards, VPOP3 webmail has a tabbed structure, which enables you to move between various screens with minimal effort. By using tabs, the entire webmail can be loaded in one go - so there is no need to waste time and bandwidth by downloading the same key components each time you switch between the various parts of the webmail. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:gdpr_for_vpop3?rev=1542192349&do=diff GDPR for VPOP3 self-hosted software VPOP3 is an email server program, it is not a service, so if you use VPOP3 on your own computer we are not a “data controller” or a “data processor” under GDPR rules as we never see any of your data (unless you give us permission to remotely connect to your PC for technical support purposes). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:problems_accessing_vpop3_settings?rev=1542192349&do=diff Problems accessing VPOP3 Settings If you have problems accessing the VPOP3 settings: * Go to Start -> Programs -> VPOP3 -> Configure VPOP3 on the VPOP3 computer. That should open up a web browser and take you to the login page * If VPOP3 doesn't show the login page, and shows a '403' error page instead, that means that the access restrictions for the WebMail service have been restricted so that this computer cannot access the WebMail service. text/html 2024-01-15T11:35:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:repairing_corrupted_database?rev=1705318545&do=diff Repairing corrupted database With PostgreSQL (as with most high-end databases) the database system will automatically recover after power failures etc, if it can. If it can't then there is no manual 'repair' function, because the data cannot totally be recovered (or it would automatically have been recovered). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_autoresponder?rev=1542192349&do=diff Autoresponder An autoresponder is a way of automatically replying to messages as they arrive in a user's mailbox. In VPOP3, an incoming message must arrive in a user's mailbox for the autoresponder to trigger. If you use forwards, assistants, mappings, etc to divert a message before it arrives in the mailbox, the autoresponder will never trigger. If you want to use an autoresponder, but not keep the original message, then make sure the message arrives in the mailbox (eg by using an 'Assistant'… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:webmail_server?rev=1542192349&do=diff Webmail Server This page lets you configure the Webmail server component of VPOP3. This is how users can access their mail through a web browser, access their spam quarantine, and also how administrators configure VPOP3. This page has 5 tabs: * text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_is_webmail?rev=1542192349&do=diff What is Webmail? “Webmail” is a term used to describe an email client which is accessed through a web page rather than as a standalone program. Some well known services which offer webmail are services such as Hotmail, Yahoo, Gmail etc. All versions of VPOP3 have a Webmail service included as standard. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:diagnostics?rev=1542192349&do=diff Settings -> Diagnostics The Diagnostics page allows you to enable, configure and disable various methods of diagnostic logging, within VPOP3. Log file overview By default, VPOP3 will keep two copies of most log files: * The current log file, with a text/html 2026-01-05T09:25:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:password_strength_checking_script?rev=1767605139&do=diff Password Strength Checking Script You can tell VPOP3 to enforce password strength checks by using a Lua script which performs the checks for you. The Lua script can be edited in Settings -> Scripts and is called passwordcheck.lua (in older versions of VPOP3 it is stored in a file called text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:vpop3av?rev=1542192349&do=diff What is the VPOP3 Antivirus solution? “VPOP3 Antivirus” is a new product to replace the avast! for VPOP3 product which will no longer be supported after the end of 2012. VPOP3 Antivirus uses the popular 'ClamAV' virus scanner to scan incoming and outgoing messages for viruses. text/html 2026-03-23T10:18:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:create_an_ssl_certificate?rev=1774261123&do=diff How to create an SSL Certificate VPOP3 Enterprise supports SSL certificates for encrypted sessions. The basic mechanism to create an SSL certificate is that you have to generate a CSR (Certificate Signing Request) then send that to a CA (Certificate Authority) who will sign your certificate and give you the certificate back. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:seeing_where_a_message_came_from?rev=1542192349&do=diff Seeing where a message came from Sometimes you need to check to see where a message really came from. The 'From:' email address is easily forged, so that cannot be relied upon. The first thing you have to do is to get the full message headers. These may look daunting, but are very useful for problem diagnosis. text/html 2019-11-08T15:37:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_vpop3_to_version_5?rev=1573227472&do=diff How To Upgrade VPOP3 to version 5 or later Upgrading VPOP3 is usually a straightforward process. Download VPOP3 from our web site and back up your current installation just in case something goes wrong. Then simply run the installer that you downloaded and install it over the top of your existing VPOP3. All your settings and mail will be preserved. text/html 2019-11-12T16:09:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v3_-_move_to_a_new_pc?rev=1573574948&do=diff Move VPOP3 Version 3 or 4 to a new PC Moving VPOP3 Version 3 or 4 to a new PC is slightly different from moving earlier versions, because of the database system. The summary of steps is: * Stop VPOP3 on the original PC * Manually make a backup of the database on the original PC text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamfilter_rule_weights?rev=1542192349&do=diff Spamfilter Rule Weights To edit the spamfilter rule weights, go to Settings -> Spamfilter -> General -> Rule Weights The VPOP3 spamfilter contains several rules which test for certain things, eg 'adult words', or entries in real-time blacklist databases, or whitelisted email addresses etc. text/html 2019-08-19T08:58:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:status_monitor_protocol?rev=1566205125&do=diff Status Monitor (port 5109) protocol This page documents the protocol used between VPOP3 and the Status Monitor. It's not intended for any other purpose, so it's a bit limited, but in certain cases you may find this useful Login Before the Status Monitor receives any updates or can issue commands it must log in using a user's credentials. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:backup_vpop3?rev=1542192349&do=diff How to Backup VPOP3 By default VPOP3 v3 and later will automatically perform a daily backup of the database into a file called DBBACK-x.DMP, where the backup file rotates on a weekly basis (DBBACK-0.DMP is Sunday's backup, DBBACK-1.DMP is Monday's backup, etc). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:misc_advanced?rev=1542192349&do=diff Misc -> Advanced Tab Settings -> Misc Settings -> Advanced You will normally not need to change any settings on this page unless VPOP3 technical support have suggested it. If you do make changes, and want to go back to the original settings, the Restore Defaults button will restore the settings to their defaults. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_advanced?rev=1542192349&do=diff SMTP Service -> Advanced Tab Services -> SMTP Server -> Advanced Tab Refuse SMTP Connections from This setting should be rarely needed, and should be normally left blank. It is here for historic purposes. If you put some text in this box, then VPOP3 will refuse any SMTP connections from clients whose 'HELO'/'EHLO' command data contains the text specified here as a substring. Eg, if this setting is set to '.myisp.com', then VPOP3 would refuse SMTP connections from any client which sends the c… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_reputation_stats?rev=1542192349&do=diff SMTP Reputation Stats (Added in v6.20) If you receive email by direct incoming SMTP (not via an ISP or filtering service) then you can tell VPOP3 to report sender reputation statistics back to VPOP3. This is enabled/disabled in the Settings -> Misc Settings page. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:webmail_advanced?rev=1542192349&do=diff Webmail -> Advanced tab This page is reached from Services -> Webmail Server, then the Advanced tab. Here you can set various options for the VPOP3 Webmail/settings service. Allow Password in URL If you check this option, then you can specify the user's password in a text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:allow_remote_access_to_vpop3_mailboxes?rev=1542192349&do=diff Allow Remote Access to VPOP3 Mailboxes Sometimes people want to be able to access their office VPOP3 mail server from a remote site or mobile phone etc. These instructions assume you have a permanent Internet connection (eg ADSL, Cable etc). If you don't have a permanent Internet connection, see text/html 2025-05-21T07:57:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:allowing_mail_relay_through_vpop3?rev=1747814238&do=diff How To Allow Mail Relay Through VPOP3 If you are allowing remote access into VPOP3 to collect mail then you may also want those remote users to be able to send their outgoing mail through VPOP3 as well. This is more complex than allowing users to collect mail, because, by default, SMTP connections are not authenticated. This means that when someone tries to send a message through VPOP3, VPOP3 doesn't know who that user is. This can cause a problem if unauthorised users try to send mail through… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:database_disk_caching?rev=1542192349&do=diff Database & Disk Caching Disk Caching One key point is that, like all other high-end databases, PostgreSQL should not be run on a server with disk level write back caching. With write back caching, the disk will report data as being written to disk when it is still in the disk's cache memory. If the power then fails, this data is lost and can cause database corruption. As long as the database server really knows when the data has been written to disk, power failure will not cause database corru… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:incoming_smtp_feed?rev=1542192349&do=diff Incoming SMTP Feed An incoming SMTP feed is where incoming mail is sent directly to your mail server without going through your ISP's POP3 mail server on the way. Advantages An incoming SMTP feed has several advantages over going via a POP3 mailbox: text/html 2026-04-21T11:12:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v5_-_move_to_a_new_pc?rev=1776769960&do=diff Move VPOP3 Version 5 (or later) to a new PC Moving VPOP3 Version 5 or later to a new PC is slightly different from moving earlier versions, because of the database system, which was introduced for version 3 and modified for version 5. The summary of steps is: * Stop VPOP3 on the original PC text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:mail_tab?rev=1542192349&do=diff Mail tab The Mail tab within VPOP3 webmail enables you to manage your sent and received messages. As you can see from the screenshot, the page is divided into three main sections: Menu bar General tab bar Status bar [Mail tab - VPOP3 Version 5 Webmail] Page structure Mail toolbar The Mail toolbar contains the following buttons: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:quarantine_tab?rev=1542192349&do=diff Quarantine tab The Quarantine tab within VPOP3 webmail is where you view and manage messages that have been quarantined by VPOP3's spam filter. As you can see from the screenshot, unlike many of the other webmail tabs, it is not divided into multiple sections: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:white_black_lists?rev=1542192349&do=diff Spamfilter White/Blacklists This lets you set whitelists & blacklists for the spam filter. There are four lists you can manage. The Whitelist Addresses & Blacklist Addresses lists let you specify sender email addresses to check. With the default rule weights, if a sender's address is on the Whitelist, it will be allowed through the spam filter, and if it is on the Blacklist it will be blocked. If an address is on both the Whitelist and the Blacklist, they will cancel each other out, and the me… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:database_maintenance?rev=1542192349&do=diff Database Maintenance VPOP3 uses the PostgreSQL database server for most of its data storage. Normally this will not require any special maintenance, because it will manage itself. To do any special database maintenance you will need to close down VPOP3 first, because PostgreSQL needs exclusive access to the database to perform any operations such as decreasing the size of database files. Note that these operations may take some time! There are some PostgreSQL utility programs in the VPOP3\pgs… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:installed_new_router_and_now_nothing_works?rev=1542192349&do=diff We installed a new router and now nothing works If you installed a new router on your network and left it at the default settings, you may find that VPOP3 doesn't seem to work afterwards. This is because it may be that the new router allocates new IP addresses on your network. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:non-administrator?rev=1542192349&do=diff Trying to perform administrative tasks without rights This problem can have two symptoms: * When trying to access the VPOP3 settings you get an error “You are trying to perform an VPOP3 administration task while logged in as a non-administrator text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:obtaining_error_logs?rev=1542192349&do=diff How to Obtain Error Logs As part of diagnosing a support issue our support team may ask you to send them various log files. This page explains how to obtain the right files at the right time. How Logging Works Under its default settings VPOP3 logs a minimal amount of information about what it is doing to various files in the main VPOP3 directory. When investigating a support issue it is often the case that we will need you to switch on logging to extra files or increase the level of detail be… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:smtp_rule_example_-_restrict_who_can_send_to_a_local_email_address?rev=1542192349&do=diff SMTP Rule Example - restrict who can send to a local email address If you have a local email address (a user, group or distribution list) and you want to restrict which email addresses can send messages to this address, you can use SMTP rules. There are a few ways you can configure the SMTP rules for this scenario. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:address_book_tab?rev=1542192349&do=diff Address Book tab The Address Book tab within VPOP3 webmail enables you to manage your lists of contacts and add those contacts into a new or existing message. Substantial alterations to the interface were introduced in version 5. Both interfaces are documented. text/html 2026-02-19T17:56:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:temporary_files?rev=1771523787&do=diff Temporary Files This is for files in the VPOP3\_temp folder Most of the filename is the hexadecimal timestamp (in Windows 'FILETIME'/65536 form) with a 4 digit hex sequential number afterwards. The first letter or two (usually G-Z) can tell something about what caused the file. text/html 2019-09-19T13:41:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:dnssec?rev=1568900489&do=diff DNSSEC DNSSEC (Domain Name System Security Extensions) is used to secure DNS records and prevent them from man-in-the-middle attacks and spoofing. DNSSEC has been around for 10 years, but it has generally not been widely adopted for various reasons, but it is text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:remote_access?rev=1542192349&do=diff Support Remote Access facility If you use a paid technical support option we have the facility to remotely access your VPOP3 server if you wish. This allows us to help you resolve issues or assist with configuration or installation issues. You can either allow us to just view your screen and tell you what to do, or you can allow us to control your computer as well. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:website_login?rev=1542192349&do=diff How do I login to the PSCS website? You can access your licence details and invoices on the www.pscs.co.uk website. To log into the website click the Login button at the top right of the website. You will log in using the email address you specified linked to your account (usually the email address you used when placing your order) and your password. The password is initially randomly generated and emailed to you with your invoice(s). If you have not received the password, or have forgotten i… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:550_5.7.1_relaying_not_allowed_bad_sender_ip_address?rev=1542192349&do=diff 550 5.7.1 Relaying not allowed! Bad sender IP address This SMTP error message means that the computer which is sending the message is not permitted to send outgoing messages based on the VPOP3 SMTP Service's Access Restrictions. This is probably because someone is trying to send messages from outside your local network, and you have not configured VPOP3 to allow this. You have to be careful when allowing this, because you may configure VPOP3 to be an open-relay, which is a text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:accessing_webmail?rev=1542192349&do=diff How to Access VPOP3's WebMail To access the VPOP3 WebMail facility open up a web browser and, in the address box type http://<ip address of VPOP3>:5108 Then, enter the relevant VPOP3 username & password See: VPOP3 Webmail Help, Allowing remote access to webmail text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:installation_checklist?rev=1542192349&do=diff Installation checklist This list contains some things you may want to check before or after installing VPOP3 to make sure it's not going to encounter any common issues. Before installation * Make sure that VPOP3 is not installed on a RAID 5 or RAID 6 array. text/html 2019-02-06T17:10:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:postgresql_replication?rev=1549473031&do=diff PostgreSQL Replication PostgreSQL 9.1 (used in VPOP3 5 and later) supports replication from a 'Master' to a 'Slave' database server. This can be used with VPOP3 for having a near-realtime backup of your settings & messages. To use the replication, you need to have a file share which is accessible from both PCs. The thing to watch out for is that the PostgreSQL services may be running as a different user from the currently logged in user, so make sure that the user(s) which the PostgreSQL servi… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restore_folder_-_v5?rev=1542192349&do=diff Restore selected mail folders or mailbox in VPOP3 v5 or later (This option is only available in VPOP3 Enterprise) First - if the problem is that messages were deleted very recently (the default is within 3 days), you can probably use the Undelete feature in VPOP3. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:smtp_client_problem?rev=1542192349&do=diff VPOP3 - SMTP Client Problem These errors occur whilst VPOP3 is communicating with your ISP's SMTP mail server to send your mail. If the message text is: Error with SMTP Client (XXXX (YY)) The server connection was closed unexpectedly Then this means that the the connection between VPOP3 and your ISP's SMTP mail server was closed when VPOP3 did not expect it to be. This can be caused by the network connection failing or a bug in the ISP's mail server which drops the connection in abnormal circ… text/html 2020-09-03T15:07:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_vpop3_to_version_8?rev=1599145654&do=diff Upgrading VPOP3 to version 8.x from v7 or earlier VPOP3 v8.x uses PostgreSQL 10 as its database engine, which is the latest supported 32 bit version of PostgreSQL. Later versions of PostgreSQL are 64-bit only, which means we cannot use them while continuing to support 32 bit versions of Windows. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:use_the_vpop3_status_monitor?rev=1542192349&do=diff How to use the VPOP3 Status Monitor The VPOP3 Status Monitor is a small program which displays a postbox icon (usually red) in the Windows notification area (usually at the bottom right of the screen - by the clock). This icon can be used for quick access to various VPOP3 facilities. Note that the Status Monitor is text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:download_rules?rev=1542192349&do=diff Download Rules Download rules are a facility in VPOP3 where it can look at message summary information before downloading a message from an ISP POP3 mailbox (they do not work on incoming SMTP messages - use SMTP Rules for that) To edit download rules, go to text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:new_message_tab?rev=1542192349&do=diff New message tab The New message tab within VPOP3 webmail is where you prepare, edit and send messages, including replies and forwards. As you can see from the screenshot, the page is divided into two main sections: Menu bar General tab bar Status bar [New message tab - VPOP3 Version 5 Webmail] Page structure New message toolbar text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_ids_ips?rev=1542192349&do=diff SMTP Server -> IDS/IPS The IDS/IPS tab lets you set logging and automatic blocking parameters for the IDS (Intrusion Detection System) and IPS (Intrusion Prevention System) component of the SMTP server. SMTP servers are regularly attacked, both by incoming mail attacks (spam/viruses etc) and relay attacks (by spammers and other malware distributors trying to send mail through them). Because of this, there is a system in VPOP3 which will track attack attempts on the SMTP service and can automat… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_rule_names_and_weights?rev=1542192349&do=diff Spam Filter Rules: Rule names and weights The script can designate names to refer to certain rules. This name is created using a DefineRule statement. If you the follow a statement by a word in square brackets, when that statement is actioned, VPOP3 will add the specified word to a list of 'matched conditions' which can be used in reporting. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_random?rev=1542192349&do=diff Spam Filter Rules: Random Statement Random Version 2.5.2+ Purpose Generates a random number The Random statement requires a lower and higher numeric bound, and a variable to assign the result to, in the format Random <lower> <higher> <variable> * text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:how_do_i_write_an_email_to_technical_support?rev=1542192349&do=diff How do I write an email to technical support? Please send the email to support@pscs.co.uk Note that free technical support is currently only available for version 3.0 and later When sending the email, please make sure you include all relevant information: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:550_not_permitted?rev=1542192349&do=diff 550/553 Not Permitted error from BT Internet's mail servers BT Internet's mail servers only allow messages to be sent from 'approved' email addresses. If you try to send messages from other addresses BT's mail servers may return a '550 Not Permitted' error, a '553' error, or may silently discard the message depending on what their server feels like doing today. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:error_message_handling?rev=1542192349&do=diff Error Message Handling VPOP3 will normally send an error message to the Main Administrator every time it encounters an error. We recommend you leave it like this in most cases - if an error message occurs repeatedly, then it usually means there's an underlying problem which needs resolving rather than ignoring. text/html 2025-10-06T15:21:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:error_messages?rev=1759764097&do=diff Error Messages This is the place to look if you are trying to trouble shoot a problem and you have received or have access to a specific error message or error code. If instead your problem is that something you think is set up correctly is not working then the best place to look would be the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:mozilla_thunderbird?rev=1542192349&do=diff How to configure Mozilla Thunderbird This article won't show you all the possible settings in Thunderbird, because there are so many. Thunderbird is one of the most powerful & flexible email clients available at the time of writing, especially if you use IMAP4 (with VPOP3 Enterprise). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:not_working_as_expected?rev=1542192349&do=diff Not Working As Expected This is the page to come to if you think you've set something up correctly but it isn't doing what you think it should be doing. If you're getting an error message or some other concrete indication that something has actually 'gone wrong' then the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:sender_policy_framework?rev=1542192349&do=diff Sender Policy Framework / SPF SPF is a system used to tell mail servers which IP addresses can send mail from which domains. It is designed to reduce 'spoofing' of email addresses. For instance, if you receive an email message from your bank, your mail software can check that it came from an IP address authorised to send mail from your bank, and treat the message with suspicion if it didn't come from an authorised IP address. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_vpop3?rev=1542192349&do=diff How To Upgrade VPOP3 Note: if you are upgrading to VPOP3 version 5 or later from version 4 or earlier, please see How To Upgrade VPOP3 to version 5 Upgrading VPOP3 is a straightforward process. Download VPOP3 from our web site and ideally back up your current installation just in case something goes wrong. Then simply run the installer that you downloaded and install it over the top of your existing VPOP3. All your settings and mail will be preserved. text/html 2026-03-18T20:49:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_vpop3_to_version_9?rev=1773866994&do=diff Upgrading VPOP3 to version 9.x from v7 or v8 VPOP3 v9 and later requires a 64 bit version of Windows 8.1 or later VPOP3 v9.x uses PostgreSQL 18 as its database engine. This can only easily be upgraded from PostgreSQL 9.3 or later, which means it must be an upgrade of VPOP3 v7 or later. If you are using an earlier version of VPOP3, then upgrade it to v8.7 first, then upgrade to v9 or later text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_sending_high_volumes_of_unrecognised_mails?rev=1542192349&do=diff SMTP Relay Protection in VPOP3 SMTP Relay Protection should be used on ALL SMTP mail servers (such as VPOP3) which have a permanent connection to the Internet. You may also want to use it on servers which are only connected occasionally via a dial-up connection. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_settings?rev=1542192349&do=diff Web Based Administration VPOP3 is administered through your web browser. You can access the administration settings by going to Start -> Programs -> VPOP3 -> Configure VPOP3 in Windows on the PC where VPOP3 is installed, or by right-clicking on the VPOP3 status monitor icon in the task tray, and choosing text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:your_connection_has_been_blocked_temporarily_-_try_again_later?rev=1542192349&do=diff Error message: Your connection has been blocked temporarily - Try again later If you get an error message in your email client software saying Your connection has been blocked temporarily - Try again later or Server access temporarily blocked! Please try again later text/html 2026-03-23T15:29:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:autoresponder_global_script?rev=1774279769&do=diff Autoresponder Global Scripting For scripting to modify the autoresponder text which is embedded in the autoresponder itself, see Autoresponder Scripting The Autoresponder Global Script is executed for every autoresponse. It is stored in the 'Autoresponder.lua' script in Settings → Scripts text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:database_files_used_in_vpop3_2.x?rev=1542192349&do=diff Database files used in VPOP3 2.x VPOP3 2.x usually uses SQLite 2.8.3 as its database engine. This stores databases in discrete *.db files in the VPOP3\_database directory on the server PC. We do not recommend that you access these databases directly unless you know what you are doing, and we strongly discourage the alteration of data in the databases directly unless technical support request you to. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:database_schema_used_in_vpop3_5.x?rev=1542192349&do=diff Database schema used in VPOP3 5.x Note that all information in this section is subject to change. We do not guarantee that the database schema will remain constant, even between minor upgrade versions, so use this information at your own risk. Do not alter the database schema used by VPOP3 (including indexes, triggers & functions) or your whole VPOP3 data store may collapse. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:pop3_collection?rev=1542192349&do=diff POP3 Mail Collection POP3 Mail Collection is when VPOP3 will collect mail from an external POP3 mailbox - for instance, from an Internet Provider. POP3 General This page tells VPOP3 how to collect mail. * POP3 Server Address - this is the name (or IP address) of the POP3 server from which you want VPOP3 to collect mail text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:quarantine_viewer?rev=1542192349&do=diff Spamfilter Quarantine Viewer Settings -> Spamfilter -> Quarantine Viewer The Quarantine Viewer lets you see messages which have been quarantined by the VPOP3 Spam Filter. As an administrator you can see quarantined messages for any user, and release them if appropriate. If you release a message, it will be sent into the original recipient's Inbox, not into your Inbox. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_direct?rev=1542192349&do=diff Mail Connectors -> Mail Senders -> SMTP Direct VPOP3 can be configured to send mail directly to the recipient's mail server (or the recipient's mail service provider). Usually this is only used if you have a high-end business class Internet connection - such as a leased line, or your mail server is co-located in a data centre. Attempts to use SMTP Direct sending on a dial-up/ADSL/Cable/FTTC/etc connection may be problematic since the receiving mail server may think you a home user who has been … text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_general?rev=1542192349&do=diff SMTP -> General tab This page is reached from Services -> SMTP Server, then the General tab. This page lets you set general settings for the SMTP service component of VPOP3. The SMTP service is how users send outgoing mail, and how incoming SMTP messages arrive. Service Name text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_bulkscan?rev=1542192349&do=diff Spam Filter Rules: BulkScan Statement BulkScan Version 2.1.7+ Purpose Allows you to specify lots of search strings in one section without needing the verbose If statement The BulkScan statement requires a variable name and a limitless number of search specifiers, in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_httpget?rev=1542192349&do=diff Spam Filter Rules: HTTPGet Statement HTTPGet Version 2.3.7+ Purpose Enables the script to retrieve a web page The HTTPGet statement requires a url, headers variable name and content variable name, in the format HTTPGet <url> <headers variable name> <content variable name> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_httppost?rev=1542192349&do=diff Spam Filter Rules: HTTPPost Statement HTTPPost Version 2.4.9+ Purpose Enables the script to post data to a web server The HTTPPost statement requires a url, data string, headers variable name and content variable name, in the format HTTPPost <url> <data string> <headers variable name> <content variable name> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_winhttpget?rev=1542192349&do=diff Spam Filter Rules: WinHTTPGet Statement WinHTTPGet Version 2.4.9+ Purpose Enables the script to retrieve a web page using the WinINET functionality The WinHTTPGet statement requires a url, headers variable name and content variable name, in the format text/html 2023-08-14T16:01:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_variables?rev=1692028861&do=diff Spam Filter Rules: Variables The VPOP3 spam filter script language supports simple variables. In most places these are specified as ${<variable name>}, but in some places they are just specified as <variable name> - for instance where a statement always puts its result into a variable. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:status_monitor?rev=1542192349&do=diff VPOP3 Status Monitor The VPOP3 status monitor allows users to see what VPOP3 is doing, and also, optionally, to send/receive simple 'instant messages' between local users. Different users can have different permissions for the status monitor. They can be set for all administrators or non-administrators on text/html 2023-03-27T10:32:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_routing_script?rev=1679913138&do=diff User Routing Script If there is a <username>/user_redirect.lua script, this Lua script can override VPOP3's message routing options. You can edit this either in the Settings -> Scripts page in the settings, or via the 'Routing' tab in the user's settings in the VPOP3 administration console. This script affects how VPOP3 will handle how messages text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:users?rev=1542192349&do=diff Users The Users page shows the list of users, as well as giving you some actions which you can perform use the user list. * Import users from file * Import users from Windows * Export users to file * Bulk Add Users * Edit User Welcome Message * Send Admin Message * Edit a User User List Outgoing Messages Just above the main user list is an entry Outgoing Message Queue. Clicking on this will let you see which messages are waiting to be sent out, and you can delete/ text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:users_autoresponderconditions?rev=1542192349&do=diff Users.AutoresponderConditions table The Users.AutoresponderConditions table contains a record of all autoresponder trigger conditions created in VPOP3. These tell VPOP3 when a particular autoresponder should fire for a particular user. Each autoresponder can have zero or more conditions. An autoresponder with zero conditions will never fire but can be reactivated later by adding a new condition. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:webmail_menu?rev=1542192349&do=diff Webmail Menu bar The Webmail Menu bar within VPOP3 webmail enables you to quickly perform relevant actions. The Menu has six main headings; of which, three have multiple options. Option Active Function V Notes Message Mail and View Message tabs Opens/closes Message menu text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:webmail_status_bar?rev=1542192349&do=diff Webmail Status bar The Status bar within VPOP3 webmail displays important information at a glance. [VPOP3 version 5.0 Webmail Status bar] User - At the far left, is a display to let you know which user is currently logged in. Version - After the username, there is an indication of the current VPOP3 version. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:can_you_remotely_log_into_our_vpop3_computer_to_fix_a_problem?rev=1542192349&do=diff Can you remotely log into our VPOP3 computer to fix a problem? We can remotely log into your VPOP3 computer if you wish. However, this is not a free service, and needs purchased technical support, either on an annual support contract, or on a pay-per-incident basis ( text/html 2026-03-18T20:51:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:faq?rev=1773867093&do=diff Frequently Asked Questions Pre-Sales Questions * What is the difference between VPOP3 Basic/Standard and VPOP3 Enterprise? * Do I have to pay VAT? * Will I receive a VAT invoice? * What are the limitations of the Home User licence Sales Questions * How can I place an order? * Can I add two licences together? * I got a copy of VPOP3 via Trialpay and would like a refund General * How do I get support? * VPOP3 Roadmap * What do I do if I have lost my VPOP3 licence details?… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:lost_licence_details?rev=1542192349&do=diff Lost Licence Details If you have lost your VPOP3 licence key, we will be able to find it for you, but we do have to make a nominal charge of £5.00 (+ VAT if applicable) to search for it as it is a time consuming task. If you need us to do this search, then email sales@pscs.co.uk. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_is_the_difference_between_vpop3_standard_and_vpop3_enterprise?rev=1542192349&do=diff What is the difference between VPOP3 Basic and VPOP3 Enterprise? VPOP3 Enterprise includes all the features of VPOP3 Basic, plus: * IMAP4 mail support as well as POP3, SMTP and Webmail * Support for database (ODBC) links for the Global Address Book and Mailing Lists. * Shared calendars & webmail address books text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_is_vpop3_software_maintenance?rev=1542192349&do=diff What is Software Maintenance? VPOP3 Software Maintenance includes basic email support (target turnaround within 3 days) as well as version upgrades (eg 6.19 to 6.20) free of charge when they are released during the period of validity of your Software Maintenance. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_is_vpop3_upgrade_protection?rev=1542192349&do=diff What is Software Maintenance? VPOP3 Software Maintenance includes basic email support (target turnaround within 3 days) as well as version upgrades (eg 4.x to 5.x) free of charge when they are released during the period of validity of your Software Maintenance. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:will_i_receive_a_vat_invoice?rev=1542192349&do=diff Will I receive a VAT invoice? We always send out VAT invoices for all purchases. These are sent as PDF files by email within a few days after your purchase. You can also access the invoices on our website, by logging into our website using your login details. vat invoice text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:421_4.3.2_vpop3_too_many_connections_from_your_ip_address_-_try_later?rev=1542192349&do=diff 421 4.3.2 VPOP3 Too many connections from your IP address - try later If you see this error message when you are sending messages, then it means that VPOP3 has detected too many simultaneous connections from your IP address. This would usually happen if the sender is another mail server as they can make many simultaneous connections when there are lots of messages to send. The error code that VPOP3 gives means that the sender should try sending the messages later, so it should be possible to e… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:backscatter?rev=1542192349&do=diff Backscatter In email, “backscatter” is the term used if you send bounce messages back to spam messages. As most spam messages use forged email addresses, then the bounce messages will go to an innocent person, who will find them very annoying. Stopping VPOP3 from sending Backscatter text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:calendars?rev=1542192349&do=diff Calendars To use the calendar facility in VPOP3 you need a CalDAV aware client. We have tested it with the free Mozilla Sunbird & Lightning products as well as the emClient email client. These products need a URL to be able to access the CalDAV data store. Once you have the URL (see below), copy it into the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:changing_a_user_s_password?rev=1542192349&do=diff Changing a user's password To change a user's password in VPOP3, you should log into the VPOP3 settings, go to the 'Users' page, then double-click on the user whose password you want to change. This will bring up a window giving you access to the user's settings. Go to the 'Passwords' tab where you can set the passwords. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:error_message_after_sending_rcptto_-_error_0_-_text_550_5.7.1_relaying_not_allowed_bad_sender_ip_address?rev=1542192349&do=diff Error message after sending RCPTTO: - error 0 - text 550 5.7.1 Relaying not allowed! Bad sender IP address If you get this error message from within Webmail, then it usually means that the SMTP service access restrictions are blocking Webmail from sending mail. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:error_sending_message_after_authentication?rev=1542192349&do=diff "Error Sending Message After Authentication" in Webmail If you get an error while sending a message using Webmail, such as “Error sending message after authentication - error 0 - text 502 Error: command not implemented” this means that you have another SMTP server running on the VPOP3 computer, and when the VPOP3 Webmail service tries to send the message it is sending it to this other SMTP server, rather than to the VPOP3 server. The Webmail service uses internal commands which the other SMTP… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:exchange_2007?rev=1542192349&do=diff Exchange 2007 You can link VPOP3 to Exchange Server, so that Exchange Server sends outgoing mail through VPOP3 and VPOP3 sends any incoming mail directly to Exchange Server. You should first of all set up VPOP3 to send and receive Internet email as normal. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:general_configuration_tasks?rev=1542192349&do=diff Initial Configuration Tasks After installing VPOP3, you will need to get into the VPOP3 settings. The easiest way of doing this is to find the VPOP3 Status Monitor in the Windows task tray. Right-click this icon, and choose 'VPOP3 Settings'. (If that doesn't work, see this article to troubleshoot Status Monitor problems). Alternatively, on the VPOP3 PC, you can go to Start text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:inbox_size_is_zero_but_mailbox_size_is_not_zero?rev=1542192349&do=diff Inbox size is zero but mailbox size is not zero In the VPOP3 settings sometimes, on the user account list the “Inbox Count” is shown as zero, but the “Mailbox Size” is not zero. This is not a bug, or mistake - the two figures are showing different things. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:installation_errors?rev=1542192349&do=diff Installation Errors This page lists some errors which may occur during installation and the solution. In general, do NOT 'ignore' any errors unless we tell you to. If you have to retry an installation, when it is an upgrade from versions 1 - 4 going to version 5 or later, then make sure you have told the installer to install the database. Sometimes a partial installation will make the installer think that the database is already installed. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:internationalisation?rev=1542192349&do=diff Internationalisation VPOP3 has two places where internationalisation can be carried out. In the VPOP3 directory on the server are some *.LNG files. These are language files for the WebMail interface. You can create a new language file by copying the ENGLISH.LNG to another file, eg FRANCAIS.LNG, and then use a text editor (eg Notepad) to edit the text strings in there (the text after the '=' on each line text/html 2026-04-06T17:59:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:mail_not_downloading_from_isp?rev=1775498387&do=diff Mail Not Downloading From ISP This normally happens because you have told VPOP3 to Leave Messages On Server (on the Mail Connectors -> Mail Collectors -> (name) -> POP3 General tab). If you do this, VPOP3 will leave messages on the ISP's mail server for several days, and remember that it has already downloaded them. Then, the next time it connects it will see that there are some messages waiting, but it may find that it has already downloaded them, so it won't download them again. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:moving_messages?rev=1542192349&do=diff How to move messages between users There are several ways to do this, depending on your exact needs Via Administrator Console You can view a user's 'Inbox' messages by clicking on the message count on the Users list, then select the messages, choose the target user, and press the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:obtaining_windows_event_log?rev=1542192349&do=diff Obtaining Windows Event Log Sometimes, the VPOP3 technical support team may need to see entries from the Windows Event log, especially those relating to VPOP3 or the PostgreSQL service. If there are too many entries simply to copy, you can save them to a file to email to technical support. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:quarantine?rev=1542192349&do=diff Spam Quarantine By default, when the VPOP3 spam filter detects a message as being spam, it will go to the user's quarantine. Users can release messages from the quarantine by going to their webmail page and selecting the message from the quarantine list there. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restore_a_backup_of_vpop3?rev=1542192349&do=diff How to Restore a backup of VPOP3 The instructions below are to restore a full backup. You may also be able to recover deleted messages if you do not need to restore a full backup. Version 5 or later If you just need to restore a database backup, see steps 4 to 7 below. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restricting_number_of_email_recipients_sent?rev=1542192349&do=diff Restricting the number of recipients sent to Some ISPs set restrictions on the number of recipients that you are allowed to send in a certain time period, eg 50 messages per hour, or the number of recipients that you are allowed to send per message or per connection. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restricting_number_of_messages_sent?rev=1542192349&do=diff Restricting the number of messages sent Some ISPs set restrictions on the number of messages that you are allowed to send in a certain time period, eg 50 messages per hour, or the number of messages that you are allowed to send per connection. Restriction of messages per connection text/html 2020-07-22T10:32:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:signing_outgoing_mail_with_dkim?rev=1595413960&do=diff Signing outgoing mail with DKIM DKIM, also known as DomainKeys Identified Mail, is a form of email authentication that digitally signs emails to prove that they were sent from authorized domains and aren't fake emails. Companies like Google and Yahoo use DKIM to sign their emails and it is becoming ever more popular. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:timeout_problems_when_sending_or_receiving_attachments?rev=1542192349&do=diff Timeout problems downloading/uploading messages with attachments There are various possible reasons for this, usually to do with third party internet security software but they may also be associated with Windows TCP/IP or dial-up adapter issues. You may not have problems with other software, but that doesn't mean the problem is being caused by VPOP3. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:unable_to_access_webmail_admin_when_using_kaspersky_internet_security?rev=1542192349&do=diff Unable to access Webmail/Admin when using Kaspersky Antivirus/Internet Security If you are unable to access Webmail/Admin when using Kaspersky Antivirus/Internet Security, it may be Kaspersky which is blocking the site. One user has reported that you can solve this by the following steps: - Go to the Kaspersky Web Anti-virus Section - Add the server text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_access_security?rev=1542192349&do=diff How To Setup VPOP3 Service Security VPOP3 can be configured to restrict access to its various services depending on the client computer's IP address. This is useful if you want to allow access from only certain IP addresses (eg within your LAN) and prevent access from other IP addresses (eg the Internet). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:delete_list_member_from_all_lists?rev=1542192349&do=diff Delete list member from all lists You can delete an email address from all VPOP3 distribution & mailing lists. Go to Settings → Database → Query Alternatively, at a command prompt in the VPOP3 directory run psql (The password is 'vpop3pass') text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:global_signature?rev=1542192349&do=diff Global Signature You can set a Global Signature in VPOP3 by going to Settings -> Global Signature The Global Signature option lets you tell VPOP3 to add a standard piece of text or HTML to the bottom of all outgoing messages. You can create just a plain text, or text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:import_users_from_file?rev=1542192349&do=diff Import Users From File VPOP3 supports the importation and exportation of users, via a CSV file (see for a specification of the CSV file format). NOTE: This process is not designed to provide a complete backup of user data, nor is it intended to facilitate moving VPOP3 to a new computer. Instead, see the following relevant pages: text/html 2026-03-26T23:49:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:lua_scripting?rev=1774568941&do=diff Lua Scripting Lua is a simple scripting programming language often used for embedding in other applications. VPOP3 uses it to customise behaviour in places where most people will be happy with the default behaviour, but occasionally people will want to do something more complicated. Rather than having lots of extra options to complicate things for most users, we have opted to go for a more flexible scripting facility. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:schedule?rev=1542192349&do=diff Mail Connectors -> Connector Schedule The Connector Schedule tells VPOP3 when to connect to send mail using Mail Senders and collect mail using Mail Collectors. It does not affect incoming SMTP over a permanent connection, or LAN Forwarding. The connection schedule also tells VPOP3 when to check for updates to the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:sender_advanced_settings?rev=1542192349&do=diff Mail Sender Advanced Settings Mail Connectors -> Mail Senders -> (name) -> Advanced Advanced Domain Filtering For VPOP3 v6.11 and later, see the Domain Filtering section of the user manual. The Domain Filtering box lets you restrict which email messages are sent via this Mail Sender. You specify each rule on a separate line, and the message will be sent if it matches any sender rule text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_longsenderdomain?rev=1542192349&do=diff Spamrules example - increase spam score for long sender domain This script is for the case where you to increase the spamminess of emails where the sender's email address contains a long domain. In this case we'll say if the sender's domain has 20 or more characters in the first section (between the @ and first .). Note that we do not necessarily recommend that you do this as it is not a very good indicator of spam, but it is something we've been asked for, so here it is. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_httpgetmd5?rev=1542192349&do=diff Spam Filter Rules: HTTPGetMD5 Statement HTTPGetMD5 Version 2.3.7+ Purpose Enables the script to retrieve a web page, returning an MD5 hash of its contents in hex encoded form The HTTPGetMD5 statement requires a url, headers variable name and MD5 hash variable name, in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:encryption?rev=1542192349&do=diff Encryption There are several different encryption methods used on the Internet which are relevant to VPOP3. Current versions of VPOP3 Basic will be able to connect to other POP3 or SMTP servers using either SSL or TLS. This allows you to use VPOP3 to access services such as GMail which require SSL/TLS. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:450_4.3.2_content_filter_timeout?rev=1542192349&do=diff 450 4.3.2 Content Filter Timeout If you get this error appearing when messages are sent to VPOP3, either in a bounce message, or in the VPOP3 status monitor, it means that the VPOP3 computer filter is taking more than the allowed amount of time (usually 60 seconds). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:10054?rev=1542192349&do=diff Socket Error 10054 - The virtual circuit was reset by the remote end Error 10054 means that the connection between VPOP3 and a remote computer (eg the ISP or another computer on your LAN) was disconnected by something outside of VPOP3. This is often caused by anti-virus software or Internet security/firewall on the VPOP3 machine but it could be any of a number of things. Any software or hardware that is sitting between VPOP3 and the ISP could be the root cause. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:10060?rev=1542192349&do=diff Socket Error 10060 - Operation Timed Out This error is quite self explanatory. It means that Windows reported that a connection attempt or idle connection timed out. If this error occurs during a connection attempt (eg in a VPOP3 - SMTP Client connection problem error message), then it means that Windows couldn't connect to the ISP mail server within a fixed time (the timeout limit is fixed within Windows itself). This problem can either mean that your ISP is having a problem, that you are con… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:automatically_forwarding_spam_to_the_pscs_spamtraps?rev=1542192349&do=diff How to automatically forward spam to the PSCS spamtrap Spam filter companies use “spamtraps” to catch samples of spam for analysis so filters can be updated. We do this here as well. Most types of spam are already caught by our spam traps, however sometimes people get lots of spam which gets through the filter because their particular type of spam does not currently get sent to our spam traps. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:autoresponders_out_of_office?rev=1542192349&do=diff Autoresponders / Out of Office VPOP3 has an autoresponder facility for sending automatic replies when a message arrives in a mailbox. This is often used for 'Out of Office' replies, but it is not limited to that use. To set an autoresponder, the administrator can edit the user and go to the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:bad_bindings?rev=1542192349&do=diff VPOP3 Webmail/admin service and/or Status service is not listening on correct IP addresses or ports Sometimes, VPOP3 can be configured so that the Webmail/admin service, or Status service is not listening on the correct IP addresses or ports. This can be hard to fix through normal methods, since you may not be able to get into the settings to change the settings. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:configure_email_signatures?rev=1542192349&do=diff Configure Email Signatures * Global Signatures * Personal Signatures * Webmail Signatures Notes When creating a signature it is generally best to keep it as short as possible. Disclaimers & confidentiality notices in emails are generally regarded as having little or no legal significance, so lengthy signatures just use up bandwidth. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:controlling_vpop3_via_email?rev=1542192349&do=diff Controlling VPOP3 via Email You can control certain aspects of VPOP3 by sending emails to 'mailer_daemon@<your domain>' The subject line must be one of the lines below: * Set Assistant * Query Assistant * Password * Set Forwarding * Query Forwarding text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:don_t_download_big_messages_during_the_working_day?rev=1542192349&do=diff Don't download big messages during the working day using Download Rules Say you don't want to download messages over 10,000,000 bytes long between 8:00am and 6:00pm. To do this, create a download rule as: * Rule Type: Ignore * Match Type: All Conditions text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:err_mailbox_locked?rev=1542192349&do=diff -ERR Mailbox Locked error If your email client displays an '-ERR Mailbox Locked' or '-ERR [IN-USE] Mailbox Locked' error when trying to log into VPOP3 it means that the mailbox is locked. The POP3 standard requires that POP3 mailboxes have an 'exclusive lock' on them when they are in use. This means that only one POP3 client can access the mailbox at once. Also, if a POP3 mailbox is currently accessing a mailbox, then no IMAP4, Webmail or administrator access is allowed to the mailbox at the s… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:exchange_2003?rev=1542192349&do=diff Setting up VPOP3 to work with Exchange 2003 The instructions below are for Exchange Server 2003. For other versions of Exchange see here. You can link VPOP3 to Exchange Server, so that Exchange Server sends outgoing mail through VPOP3 and VPOP3 sends any incoming mail directly to Exchange Server. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:ical_on_mac_osx?rev=1542192349&do=diff Configuring iCal on Mac OSX to connect to VPOP3's CalDAV service This requires VPOP3 v6 or later. The following instructions are for Mac OS X v10.7.5 but should work with similar versions. We have not been able to create an account by going to System Preferences text/html 2019-11-12T16:09:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:move_vpop3?rev=1573574974&do=diff How To: Move VPOP3 You can usually move VPOP3 without having to uninstall and reinstall. It is best to move VPOP3 rather than reinstalling from scratch on the new PC or in the new location, because that way you can keep all your existing settings, rather than having to try to recreate them. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:performance_requirements?rev=1542192349&do=diff Performance Requirements The performance requirements for VPOP3 depends on many factors, so we can't give specific details for any scenario. How to detect limiting factors * Use the Windows Performance Monitor (perfmon.msc) * Add counters for: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:pop3_webmail_imap4_can_t_see_messages_but_admin_can?rev=1542192349&do=diff POP3/Webmail/IMAP4 can't see a user's messages, but the administrator can Version 2.x only. This problem does not occur with version 3 or later. This problem can happen if the user's message index database has become damaged. The POP3, Webmail & IMAP4 services get the message summary data from the database, whereas the administrator console gets the message information directly from the message files on the disk, so if the database is corrupted, the administrator console can still see the mess… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:sending_mail_from_different_email_addresses_or_domains?rev=1542192349&do=diff Sending mail from different email addresses or domains VPOP3 does not (by default) place any restrictions on which email addresses or domains you can send mail from. However, there may be external restrictions on which email addresses/domains you can send from. For instance, if you send mail through your ISP's mail server, they may only allow you to send mail from specific addresses, or the domain you send mail from may have a sender policy defined, such as text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:sharing_folders?rev=1542192349&do=diff Sharing IMAP4 folders Some email clients will allow you to share IMAP4 folders from within the client itself (eg eM Client) or have plugins to allow this (eg Mozilla Thunderbird with the Imap-ACL extension). In that case, you will need to see the documentation for that to set up sharing. text/html 2019-11-12T16:06:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v2_-_move_to_a_new_pc?rev=1573574804&do=diff How To Move VPOP3 Version 2 to a New PC (Also applies to version 1.x) To move VPOP3 to a new PC you should go through the following steps: * Copy the VPOP3 files * Copy the VPOP3 directory and subdirectories from the old PC to the new PC. (If you are moving to Windows Vista/2008/7/2012/8 or later, do NOT copy the files to a 'Program Files' folder on the new PC. Recent versions of Windows have special protection for those folders, which is not compatible with VPOP3) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v3_-_move_message_store?rev=1542192349&do=diff How to move the VPOP3 Message Store to a new PC Use this option if you want to have VPOP3 running on one PC, but have the message store database on another PC. Manually Install PostgreSQL on the new PC Download the 'pgInstaller' version of PostgreSQL from the text/html 2018-12-05T15:25:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v3_-_move_message_store_folder?rev=1544023524&do=diff v3/4 - Move the message store to a new folder/drive This guide assumes you want to just move the VPOP3 message store/database to a new folder on the same PC, and leave the VPOP3 installation directory where it is. * Stop VPOP3 * Stop PostgreSQL text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_2.x_crashes_when_user_tries_to_download_mail?rev=1542192349&do=diff VPOP3 2.x crashes when user tries to download mail If VPOP3 2.x crashes when a user tries to download mail, there are a few possible causes we know of: * A virus scanner or Internet security software is interfering with the connection between VPOP3 and the email client and is either terminating VPOP3 deliberately, or is blocking VPOP3 causing another part of it to crash text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_historical_logger_backlog?rev=1542192349&do=diff VPOP3 Historical Logger Backlog This problem is primarily related to VPOP3 versions 2.5 -> 2.6. Theoretically it could happen on later versions, but would be extremely unusual (see the note at the bottom if you are using version 3.0 or later) You get an error message with subject text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_not_starting_properly?rev=1542192349&do=diff VPOP3 Not Starting Properly If VPOP3 is not starting properly, then the first thing to check is whether the database server is starting. In VPOP3 v3 and later, VPOP3 uses a PostgreSQL Database server for data storage, so if the database server is not running, VPOP3 will not be able to start properly. In this case, the VPOP3.EXE process may appear in Task Manager, but it won't respond to anything, or it may appear in Task Manager and then stop after a short period. text/html 2026-01-05T09:31:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_re-downloading_old_messages_from_isp_pop3_server?rev=1767605507&do=diff VPOP3 re-downloading old messages from the ISP POP3 server If you tell VPOP3's POP3 mail collector to leave messages on the ISP's server for a few days, you may find that sometimes VPOP3 will redownload all the messages from the ISP mailbox again. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_status_monitor_problems?rev=1542192349&do=diff VPOP3 Status Monitor Problems The VPOP3 Status Monitor is the program which shows the little (usually red) postbox icon in the Windows task tray. This usually launches automatically from the Windows startup group. This program is VPOP3Status.EXE on the disk, or can be run manually from text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_xxxxx_server_access_not_allowed?rev=1542192349&do=diff VPOP3 Server Access Not Allowed If you get an error like: -ERR VPOP3 Server access not allowed! when trying to access VPOP3, then this means that the relevant server's IP Access Restrictions defined in VPOP3 do not allow access from your client computer. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:version_5_webmail_api?rev=1542192349&do=diff Version 5 Web Mail API This section is only relevant for people who may want to access the WebMail features from their own scripts, or want to customise the standard Webmail pages. Note that no free support is available for this. This is not a full list of features, but it will be updated from time to time. text/html 2023-08-02T08:22:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:access_restrictions_internal_format?rev=1690964557&do=diff Access Restrictions Internal Format VPOP3 internally stores service IP Access Restrictions in its settings database using the following format to encode the multiple entries These are stored in the settings database as *ALLOWED*.DAT (using VPOP3SETTINGS GET *ALLOWED*.DAT will list them) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:database_message_store?rev=1542192349&do=diff Database -> Message Store Tab This tab says how VPOP3 handles its message store Message Store The Delay while moving messages setting tells VPOP3 how quickly to import messages into the new database structure if it was upgraded from version 2.x or earlier. Usually this is OK to be left as it is, but if there is some special requirement to import the messages more quickly, you can decrease this number, but that will increase the load on the server. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:reference?rev=1542192349&do=diff VPOP3 Reference This is a reference guide for VPOP3 version 3 or later's settings. For details on how to do things, rather than what a particular button does, see the how to section. Also see the online manual: * Users * Lists * Mappings * Mail Connectors * Services * Settings * Status * Reports * About * Status Monitor * text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:signature_script?rev=1542192349&do=diff Signature Script If you want more complex signatures on outgoing emails, rather than the static text/HTML you can define within VPOP3, then you can use a simple Lua script to define the signature. The Lua script is stored in a file called signature.lua text/html 2023-01-18T15:57:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spam_filter_rules?rev=1674057433&do=diff Spam Filter Rules VPOP3 Versions 2.1.7 and later have a built-in spam filter system which supports a simple script language optimised for content- and spam-filtering of email messages. This reference contains a definition of the spam filtering script language supported by VPOP3. Note that as later versions of VPOP3 are released, more language features may be added, so this reference indicates in which version of VPOP3 a particular feature was added. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamfilter_whitelist?rev=1542192349&do=diff Spamfilter.Whitelist table The Spamfilter.Whitelist table contains the spamfilter whitelist entries which do not contain wildcards or regular expressions. They are separated out to speed up checking. Columns * address - this is the email address in the whitelist text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_manylinks?rev=1542192349&do=diff Spamrules example - increase spam score if there are many links in the email This script is for the case where you to increase the spamminess of emails where the email contains many links - in this case we'll say if the email contains 10 or more links. Note that we do not necessarily recommend that you do this as it is not a very good indicator of spam, and will probably catch a lot of newsletter type emails, but it is something we've been asked for, so here it is. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_dbupdate?rev=1542192349&do=diff Spam Filter Rules: DBUpdate Statement DBUpdate Version 6.16+ Purpose Updates a record in the spam filter database The DBUpdate statement requires a component name, key, operator and value, in the format DBUpdate <component name> <key> <operator> <value> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_permissions?rev=1542192349&do=diff Permissions This section lets you configure the permissions that a particular user has. Allowed Protocols The Allowed Protocols section lets you specify which services this user has access to. Note that these settings affect access to the whole service. If you want users to be able to access a service from some IP addresses, but not from others, then use the text/html 2022-10-01T11:36:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/start?rev=1664624204&do=diff VPOP3 Wiki Welcome to the VPOP3 Wiki. Here you will find VPOP3 documentation, FAQs and “How To” articles * FAQs * How Tos / Troubleshooting * Reference * Tips & Tricks If you want to add information, hints & tips, etc, you can register on this Wiki and modify or create new pages. Please don't ask questions on the Wiki; if you have a question, ask it on text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:smtpspfwhitelist?rev=1542192349&do=diff SMTPSPFWhitelist Replacement Use: ~smtpspfwhitelist~ <format string> ~end~ If you specify the parameter serverid then this will just return white list entries which match all servers or this server. The format string can have the replacements * id - the whitelist entry ID text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:userruleconditions?rev=1542192349&do=diff UserRuleConditions Replacement Use: ~userruleconditions~ <format string> ~end~ Required parameter: Account, RuleId This returns the message rule conditions for the specified rule The format string can have the replacements * id - numeric ID of the condition text/html 2018-12-05T15:24:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:how_can_i_place_an_order?rev=1544023484&do=diff How can I place an order Online The easiest way to place an order is online. Click on the Purchase item in our website navigation bar, and select the appropriate product. You will be presented with a price list. Choose the required item and click the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:vpop3_concepts?rev=1542192349&do=diff VPOP3 Concepts Many questions we are asked are because people aren't clear about some of the 'concepts' or 'objects' in VPOP3. So here we explain what these things are: * User (or Account) * Mapping (or Alias) * Mail Collector (or InMail) * Mail Sender (or OutMail) * IMAP4 text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:windows_server_port_conflicts?rev=1542192349&do=diff Windows Server Port Conflicts LDAP Server Conflict When you run VPOP3 on a server edition of Windows you may receive an error saying LDAP server not started - couldn't bind socket port 389 (10048) This error happens because VPOP3 contains an LDAP (Lightweight Directory Access Protocol) server for its global address book functionality, and the Windows 2000/2003 'Active Directory Service' also uses LDAP as its mechanism. These two services are conflicting. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:421_4.3.2_vpop3_smtp_server_access_disabled_-_content_scanner_problem?rev=1542192349&do=diff 421 4.3.2 VPOP3 SMTP Server access disabled - content scanner problem! This usually happens if the “VPOP3 AV” virus scanner has a problem it can't automatically recover from. This may be a fatal error, or a licencing issue. You can check this on the Settings text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:552_5.2.3_message_too_large_-_contact_your_administrator?rev=1542192349&do=diff 552 5.2.3 Message too large - contact your administrator Or 552 5.2.3 Message exceeds fixed maximum message size If this error message is coming from VPOP3 when you are sending a message, it means that the message you are sending is prohibited by your VPOP3 settings. There are two places where the size limit could be set. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:10053?rev=1542192349&do=diff Socket Error 10053 - An established connection was aborted by the software in your host machine. Error 10053 means that an established connection has been dropped. There are three descriptions of this error message we know about, but the descriptions are given by Windows, so they may vary depending on your version of Windows: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:10503?rev=1542192349&do=diff Socket Error 10503 - No More Data Error 10503 means that the connection between VPOP3 and a remote computer (normally your ISP) was dropped at an unexpected time. This is different from the error 10054 in that this is a controlled line drop. One way this can happen is if the ISP's POP3 server uses an obsolete standard which allows it to drop the connection if a POP3 'LIST' command is performed on an empty mailbox. The current standard requires that the connection is not dropped until the clien… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:11001?rev=1542192349&do=diff Socket Error 11001 - Host not found (authoritative answer) This means that the ISP POP3 or SMTP server which you have told VPOP3 to connect to does not currently exist. This might be that you have mistyped the server address, or that your ISP is having temporary problems, or that you are using an internal text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:attachments_have_been_removed_or_renamed?rev=1542192349&do=diff Attachments have been removed or renamed If you have received an email and one or more of its attachments have been removed or renamed, it might be a result of Attachment Filtering. You can inspect the filtering rules by going to Administration Settings -> Settings -> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:calendars_on_em_client?rev=1542192349&do=diff Calendars on eM Client If you have used CalDAV calendars on Mozilla Lightning/Sunbird, then the eM Client configuration is quite different, but simple. To add a CalDAV account to eM Client * Go to Tools -> Accounts * Click New Account... * Open the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:compatibility_with_spampal?rev=1542192349&do=diff Compatibility with SpamPal Some users have reported a problem installing/running the PostgreSQL component when the 'SpamPal SMTP Transparent Feature' is enabled. Disabling this feature has resolved the problem for these users. Unfortunately we don't have further information on this, as we don't use SpamPal ourselves, but the above information may be useful if you have this problem. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:copy_outgoing_mail?rev=1542192349&do=diff Copy Outgoing mail Sometimes people need to copy outgoing mail for various reasons. There are several ways of doing this in VPOP3 depending on your exact requirements: * Message Monitoring - this copies all outgoing, incoming and/or internal mail sent by/to specific users to another specific user text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:custom_filtering_incoming_mail?rev=1542192349&do=diff Custom filtering incoming mail If you want to filter incoming mail using custom rules there are a few ways of doing this, depending on your exact requirements. * Download rules - if your incoming mail is via POP3 collection, you want to filter on headers, size etc (not contents) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:data_stream_contained_nul_character?rev=1542192349&do=diff Data stream contained NUL character Description of the problem NUL characters (bytes with value 0) are not allowed in email messages and should not be transmitted over POP3, SMTP or IMAP4 except in certain circumstances. If an attachment contains such a byte it must be encoded using text/html 2026-03-18T20:20:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:how_to?rev=1773865250&do=diff "How To" Articles Installation/Upgrades * Download VPOP3 * Install VPOP3 * Move VPOP3 * Upgrade VPOP3 * Upgrade VPOP3 to version 5.x or 6.x from version 4 or earlier * Upgrade VPOP3 to version 7.x from version 6 or earlier * Upgrade VPOP3 to version 8.x from version 7 or earlier * Upgrade VPOP3 to version 9 or later from version 7 or 8 * Performance Requirements * Installation Checklist General Configuration * Initial Configuration * Users * Add an Alias * Create… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:internet_explorer_10_issues?rev=1542192349&do=diff Internet Explorer 10 Issues If you are using IE10 with VPOP3 prior to v6.2, then you may have issues accessing the VPOP3 Webmail and/or admin settings. These can usually be solved by telling IE10 to use 'compatibility mode'. Alternatively, using another web browsers such as text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:is_it_possible_to_stop_messages_that_vpop3_downloads_from_being_marked_as_read?rev=1542192349&do=diff Is it possible to stop messages that VPOP3 downloads from being marked as read? VPOP3 does not mark messages as read when it downloads them. In fact, the POP3 protocol doesn't have a system available for marking messages as read, so it is impossible for VPOP3 to mark messages as read. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:isp_needs_you_to_connect_on_port_587?rev=1542192349&do=diff ISP needs you to connect on port 587 Some ISPs will need you to send mail using port 587, instead of port 25. Port 587 is the 'SMTP Submission' port which is commonly used instead of, or as well as, the standard SMTP port 25 for when users are sending mail to a smart host/relay server. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:obtaining_message_headers?rev=1542192349&do=diff How to Obtain Message Headers Most people are familiar with mail headers such as From:, To:, Subject: etc. but there are many more which most people never see. Quite often we need to see the full internet mail headers from an e-mail that is causing problems. This article explains how to get hold of them in some of the more common e-mail clients. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:outlook_not_able_to_connect_to_vpop3_enterprise_v6.8_when_using_ssl_tls?rev=1542192349&do=diff Outlook not able to connect to VPOP3 Enterprise v6.8 when using SSL/TLS In VPOP3 6.8 SSL v2 is disabled by default (it is considered to be insecure). SSL v3 was released in 1996 and SSL v2 was deprecated because of the well known security flaws. However, it seems that Microsoft Outlook (up to at least Outlook 2010) will not connect to VPOP3 using SSL if VPOP3's SSL v2 is disabled. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:outlook_outlook_express_are_sending_mail_repeatedly?rev=1542192349&do=diff Outlook / Outlook Express is sending mail repeatedly If you are using Outlook or Outlook Express you may occasionally find that mail is being sent repeatedly. There are a couple of possible reasons for this which we know of Sending taking too long text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:pop3_client_problem?rev=1542192349&do=diff VPOP3 - POP3 Client Problem These errors occur whilst VPOP3 is communicating with your ISP's POP3 mail server to retrieve your mail. The server connection was closed unexpectedly If the message text is Error with Pop3 Client (XXXX (YY)) The server connection was closed unexpectedly text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:postgresql_server_won_t_start_due_to_damaged_log_files?rev=1542192349&do=diff PostgreSQL server won't start due to damaged log files If the PostgreSQL server won't start at all, because its transaction logs are damaged, you will probably need to recreate the database store totally. To rebuild the database: * Open a command prompt and find the VPOP\pgsql folder text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:problems_sending_mail_via_bt_from_your_own_domain?rev=1542192349&do=diff Problems sending mail via BT from your own domain BT Internet only allow you to send mail through their mail servers from your BT Internet address or other registered address. Attempts to send from other addresses will give you a 553 SMTP error message. text/html 2025-09-11T13:48:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:recovering_messages_from_corrupted_database_into_fresh_database?rev=1757598487&do=diff Recovering messages from corrupted database into fresh database If the VPOP3 message database is corrupted, then one option is to build a fresh database and restore the settings into it, then recover the messages from the old database using the 'Message Restore' function in VPOP3. This has minimal downtime, but old messages will not all be available until the restore has completed. New messages will be available quickly, and you will be able to send messages. text/html 2025-12-17T09:19:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restore_a_database_backup?rev=1765963180&do=diff Restore a database backup By default VPOP3 makes a daily backup of the VPOP3 database to a file 'DBBACK-n.DMP' in the VPOP3 installation directory (it is possible to change this in the settings). These are cycled on a weekly basis so you will usually have the last seven days' worth of backups. These can be useful if the database gets damaged somehow. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:sending_mail_through_your_gmail_account?rev=1542192349&do=diff Sending mail through your Gmail account According to Google, the settings for sending mail through Gmail are: Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com (use authentication) Use Authentication: Yes Port for TLS/STARTTLS: 587 Port for SSL: 465 text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:setting_up_vpop3_to_work_with_microsoft_exchange?rev=1542192349&do=diff Setting up VPOP3 to work with Microsoft Exchange * Exchange 2003 * Exchange 2007 * Using advanced VPOP3 features with Exchange (eg monitoring, etc) * Using VPOP3 Spam Filtering with Exchange * How to 'share' domains between Exchange and VPOP3 Note that the VPOP3 settings are identical whichever version of Exchange you are using (5.5, 2000, 2003, 2007, 2010 or any later version), but the relevant settings in Exchange may move or be renamed between versions. If you are using a differe… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:software_conflicting_with_database?rev=1542192349&do=diff Software conflicting with database service We strongly recommend that virus scanners exclude the VPOP3\pgsql\data folder and all subfolders. If a virus scanner decides to quarantine a file from within this folder structure, that can cause VPOP3 not to run, and could lead to data loss or corruption. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:spam_filter_content_filter_scripts?rev=1542192349&do=diff Spam filter / Content filter scripts The spam filter system uses basic scripting language for processing messages. This can be used for custom content filtering as well if you need to look inside the messages (e.g. at message content, attachments) as well as at the message headers etc. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:total_rebuild_of_database?rev=1542192349&do=diff Total Rebuild of Database If you suspect database corruption, sometimes the best thing to do is to totally rebuild the database. This involves six steps: * Stop VPOP3 * Backup Database * Delete Database * Re-create Database * Restore/Create Database text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:training_the_spam_filter?rev=1542192349&do=diff Training the VPOP3 Spam Filter The VPOP3 spam filter has a couple of mechanisms which can be used to 'train' it to distinguish between spam and not-spam. Bayesian Filter The Bayesian filter this looks at words in messages sent and received and their probabilities of being contained in spam and not-spam, and works out an overall probability of the message being spam or not-spam based on the combination of those probabilities. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:undelete?rev=1542192349&do=diff Undelete Messages in VPOP3 Enterprise v5 or later If a user accidentally deletes messages or a message folder, you can easily undelete this within a few days. The amount of time that messages are stored in the VPOP3 'recycle bin' is set in Settings text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:using_a_mobile_phone_with_vpop3?rev=1542192349&do=diff Using a Mobile Phone with VPOP3 Many people want to use a mobile phone to send/receive their email nowadays. This is usually easy to do with VPOP3. The recommended way is to have the phone connect directly to VPOP3 for sending/receiving email. To do this, you need to do three things: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:using_vpop3_spam_filtering_with_lan_forwarding?rev=1542192349&do=diff Using VPOP3 Spam Filtering with LAN Forwarding When using the VPOP3 Spam filter with LAN forwarding you need to be aware a bit of how it works. The spam filter will only quarantine messages which are going to a VPOP3 user. This is because that user needs to be able to log into VPOP3 to be able to view their quarantined messages. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v2_-_move_to_a_new_folder?rev=1542192349&do=diff How To Move VPOP3 Version 2 to a New Folder/Drive on the same PC (Also applies to version 1.x) To move VPOP3 to a new folder or drive on the same PC you should go through the following steps: * Copy the VPOP3 directory and subdirectories from the old folder to the new folder. text/html 2018-12-05T15:25:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v3_-_move_to_a_new_folder?rev=1544023541&do=diff How to move VPOP3 V3 to a new folder This guide assumes you want to move the whole of VPOP3 (including the message store) to a new folder on the same PC * Stop VPOP3 * Stop PostgreSQL * Remove the PostgreSQL service * Move VPOP3 to the new folder text/html 2021-03-19T16:01:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v5_-_move_to_a_new_folder?rev=1616169708&do=diff How to move VPOP3 V5+ to a new folder This guide assumes you want to move the whole of VPOP3 (including the message store) to a new folder on the same PC * Stop VPOP3 * Stop VPOP3DB * Remove the VPOP3DB service * Move VPOP3 to the new folder text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_is_using_a_lot_of_disk_space?rev=1542192349&do=diff VPOP3 is using a lot of disk space If VPOP3 is using a lot of disk space, the problem is usually that there is lots of data there, so it has to use the disk space. Message Storage In VPOP3 version 5 and later, all users' messages are stored in the database, so they will occupy space in the VPOP3\pgsql\data folder. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_xxxxx_server_access_not_allowed_-_see_your_administrator?rev=1542192349&do=diff Error Message - VPOP3 xxxx Server Access Not Allowed - See Your Administrator If you get an error message when trying to connect to the VPOP3 SMTP/POP3/IMAP4/etc service which says VPOP3 xxxx Server Access not allowed - See your administrator (where xxxx is replaced with the specific service name, and there may be protocol specific error codes before the message) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:userruleconditions?rev=1542192349&do=diff UserRuleConditions Replacement Use: ~userruleconditions~ <format string> ~end~ Required parameter: RuleId This returns the message rule conditions for the specified rule The format string can have the replacements * id - numeric ID of the condition * field - field/data to test text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:archive_general?rev=1542192349&do=diff Message Archive -> General Settings -> Message Archive -> General Tab Archive Messages If the Archive Messages box is checked, then VPOP3 will archive incoming and outgoing messages. Main Archive Store Directory You can set the message archive store to any directory accessible by the VPOP3 service. Enter the path in the text/html 2023-03-25T23:33:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:archive_script?rev=1679787211&do=diff Archive Script (from VPOP3 v6 onwards) Archive scripting lets you indicate whether full message content should be stored in the message archive. This could be used, for instance, for filtering out messages containing credit card details. The message headers will still be archived, along with the explanation text returned by the script. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:attachment_processing?rev=1542192349&do=diff Settings -> Attachment Processing The Attachment Processing page allows you to configure VPOP3 to perform two distinct functions on messages that contain attachments: * * Filtering The Filtering tab is divided into four main sections: Attachment Filtering text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:edit_a_user?rev=1542192349&do=diff Edit a user To edit a user, go to the Users list in the VPOP3 settings and double-click on the username. * General * Passwords * Routing * WebMail Settings * Autoresponder * Message Rules * Permissions * Quotas * Aliases * Address Book * Signature * Advanced * Media * Finger Info text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:imap4_advanced?rev=1542192349&do=diff IMAP4 -> Advanced tab This page is reached from Services -> IMAP4 Server, then the Advanced tab. Here are some advanced options for the IMAP4 service in VPOP3 Fake access to inaccessible mailboxes In the IMAP4 service you may have folders which do not exist. For instance, if you are accessing a shared Inbox folder from a user called 'Karen', then their folder will be called text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:logging?rev=1542192349&do=diff Logging Activity Summary Reports You can tell VPOP3 to send you a daily summary report each day. To do this check the box to say Send daily summary logs to, and choose the appropriate user (or “Main Administrator” if you want the reports to be sent to the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:misc_general?rev=1542192349&do=diff Misc -> General Tab VPOP3 Host Name The VPOP3 Host Name is used by VPOP3 when it is telling other mail software what it is called. For instance, when it connects to another SMTP server it will send the host name as the parameter for the HELO or EHLO command, and when an SMTP client connects to VPOP3, it announces its name in the welcome banner as required by the SMTP standard. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:route_by_parsing_message_headers?rev=1542192349&do=diff Route incoming POP3 mail by parsing message headers This routing method is generally used if you have a catch-all or 'multi-catch' mailbox with your Internet provider. With this method, VPOP3 will look at the To/Cc and other fields in the message headers to try to work out who the message is for. If the recipient is not listed in the headers (eg for BCCd mail) it may not be able to automatically detect who the message is for. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:running_database_updates_within_a_transaction?rev=1542192349&do=diff Running database updates within a transaction This is a trick which database experts use, because they have learned (often the hard way) that a simple mistype can trash a database... Before running any database query which can alter the database (UPDATE, DELETE, INSERT, DROP, CREATE, ALTER) begin a database transaction using the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:security_intrusion_protection?rev=1542192349&do=diff Security Settings -> Intrusion Protection Tab Settings -> Security Settings -> Intrusion Protection Tab Starting in VPOP3 v6.0, VPOP3 can monitor failed logins for all accounts across all services and block an attacker's IP address from accessing VPOP3 for a specified time text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:sender_advanced_relay_settings?rev=1542192349&do=diff Mail Sender Advanced Relay Settings SMTP Return Address The SMTP Return Address (or Return Path) is a hidden part of a message which says where bounce messages (and other automated responses) should be sent. (It is not the same as the Reply address text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:sender_direct_settings?rev=1542192349&do=diff SMTP Direct Sender Settings Mail Connectors -> Mail Senders -> SMTP Direct Sender -> Settings tab The SMTP Direct Settings tab lets you set how VPOP3 will send mail using SMTP Direct DNS Servers to Use This setting tells VPOP3 the IP addresses of the DNS servers it should use to find the recipients' mail servers. Separate multiple addresses with commas. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_filtering?rev=1542192349&do=diff SMTP Service - Filtering The SMTP Server -> Filtering tab lets you set up filtering of messages going through the VPOP3 SMTP service. This may be incoming SMTP messages, or locally sent messages. SMTP Rules SMTP Rules let you create custom rules for processing messages as they go through the VPOP3 SMTP service. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spam_filter_general?rev=1542192349&do=diff Spamfilter -> General This page has 6 tabs to allow you to configure the VPOP3 spamfilter * General tab * Quarantine Settings tab * Bayesian Database tab * Script Configuration tab * Rule Weights tab * Advanced tab text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamfilter_script_configuration?rev=1542192349&do=diff Spamfilter Script Configuration tab You reach this tab by going to Settings --> Spam Filter -> General, and then choose the General tab. The Spamfilter script has various settings that can be changed to alter the behaviour of the spamfilter. These are defined in the script, so may change with different versions of the script. The settings are currently: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_convert?rev=1542192349&do=diff Spam Filter Rules: Convert Statement Convert Version 2.4.9+ Purpose Allows you to convert data from one form to another The Convert statement requires a data parameter, conversion method and variable name, in the format Convert <data> <conversion method> <variable name> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_dbdeletetime?rev=1542192349&do=diff Spam Filter Rules: DBDeleteTime Statement DBDeleteTime Version 6.16+ Purpose Deletes records from the spam filter database based on their last update time The DBDeleteTime statement requires a component name, comparator and time value, in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_dbqueryone?rev=1542192349&do=diff Spam Filter Rules: DBQueryOne Statement DBQueryOne Version 6.16+ Purpose Queries the spam filter database for a single record/aggregate The DBQueryOne statement performs a query on the spam filter database and returns a single value which is either the value of a record or an aggregate of several records. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_foreach?rev=1542192349&do=diff Spam Filter Rules: ForEach Statement ForEach Version 2.1.7+ Purpose Causes a loop to be run through for all values within specified criteria The ForEach statement requires either two or three parameters (depending on the type of loop that is being conducted), in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_star_ifsupport?rev=1542192349&do=diff Spam Filter Rules: *IFSUPPORT Statement *IFSUPPORT Version 2.2.5+ Purpose Allows the script to determine whether a particular command or function is supported by the installed version of VPOP3 The *IFSUPPORT statement requires a command or a function, in the format text/html 2024-04-22T08:37:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_manager_script?rev=1713775058&do=diff User Manager Script If you want people to be able to log in using a different username than their VPOP3 username (eg if you want them to be able to log in using an email address), then you can use the UserManager Lua script The Lua script is managed through the Settings → Scripts page in VPOP3 v8.0 and later and is called 'UserManager.LUA. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_message_rules?rev=1542192349&do=diff Message Rules The Edit User -> Message Rules tab can be used to create/edit rules which are processed when messages arrive in a User's mailbox. They can be used to copy messages, mark them as read, delete them, etc VPOP3 will process Message Rules in the order they appear in the list. If you want to change the order of the rules, you can drag & drop them into the correct order. Usually when VPOP3 has processed a rule, it will go on to check further rules, but you can use the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_prune_rules?rev=1542192349&do=diff Prune Rules The Edit User -> Prune Rules tab can be used to create/edit rules which cause messages to be automatically deleted according to specified criteria. To add or edit a “prune rule”, press the Add Rule button. This will add a new rule to the table, with a set of default settings. Don't worry, this rule doesn't take effect until you press the Submit button. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_routing?rev=1542192349&do=diff User Routing Options Assistant The assistant for a user is an email address (or set of email addresses, separated by semicolons) where incoming messages to this user will be copied or redirected. Normally messages will be copied to the assistant, but if the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:users_users?rev=1542192349&do=diff Users.Users table The Users.Users table contains a record of all users created in VPOP3. Columns * usernumber - this is a number which is used to refer to the user in other database tables * username - this is the text name of the user username is case insensitive and is indexed in lower case, so to take advantage of the index use something like text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/troubleshooter:accessing_settings?rev=1542192349&do=diff Problems accessing the VPOP3 settings There are several ways to access the VPOP3 settings. The most common are through the VPOP3 Status Monitor task tray icon, or the Windows Start menu (Start -> Programs -> VPOP3 -> Configure VPOP3). You can also go directly to the VPOP3 settings in your web browser, by going to text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/what_is:imap4?rev=1542192349&do=diff What is IMAP4 IMAP4 (Internet Mail Access Protocol V4) is a new mail retrieval protocol which can be used as an alternative to the POP3 (Post Office Protocol V3). The main difference between IMAP4 and POP3 is that with POP3 the messages are only stored temporarily on the mail server until they are downloaded to the email client where the messages are stored, manipulated, searched etc. With IMAP4 the messages are stored permanently on the server, and they are manipulated, searched etc on the ma… text/html 2022-10-01T11:32:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/wiki:welcome?rev=1664623959&do=diff Welcome to your new DokuWiki Congratulations, your wiki is now up and running. Here are a few more tips to get you started. Enjoy your work with DokuWiki, -- the developers Create your first pages Your wiki needs to have a start page. As long as it doesn't exist, this link will be red: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:smtpclientallowadd?rev=1542192349&do=diff SMTPClientAllowAdd Action (VPOP3 Enterprise Only) This adds an entry to the SMTP Client Allow list. The data specified is: * IPAddress - the IP address to add. This can be an individual IP address or a CIDR address (IPv4 and IPv6 addresses are allowed) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:smtpclientallowremove?rev=1542192349&do=diff SMTPClientAllowRemove Action (VPOP3 Enterprise Only) This removes an entry to the SMTP Client Allow list. The data specified is: * IPAddress - the IP address to add. This can be an individual IP address or a CIDR address (IPv4 and IPv6 addresses are allowed) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:smtpclientblockadd?rev=1542192349&do=diff SMTPClientBlockAdd Action (VPOP3 Enterprise Only) This adds an entry to the SMTP Client Block list. The data specified is: * IPAddress - the IP address to add. This can be an individual IP address or a CIDR address (IPv4 and IPv6 addresses are allowed) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:smtpclientblockremove?rev=1542192349&do=diff SMTPClientBlockRemove Action (VPOP3 Enterprise Only) This removes an entry to the SMTP Client Block list. The data specified is: * IPAddress - the IP address to add. This can be an individual IP address or a CIDR address (IPv4 and IPv6 addresses are allowed) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/adminapi:version_5_webadmin_api?rev=1542192349&do=diff Version 5 Web Admin API This section is only relevant for people who may want to access the Administration features from their own scripts, or want to customise the standard administration pages. Note that no free support is available for this. This is not a full list of features, but it will be updated from time to time. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:can_i_add_two_licences_together?rev=1542192349&do=diff Can I add two licences together? No, you cannot add VPOP3 licences together. If you have a 10 user licence, and you need more users, you need to upgrade to the next step (25 users in this case). You cannot buy a 5 user licence and add it to the existing 10 user licence. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:hosted_exchange_service?rev=1542192349&do=diff Hosted Exchange Service We can provide a Hosted Exchange Service if you requirements mean that you need to have an Exchange Server. For most users, a hosted Exchange server is more complicated, more expensive and more limiting that having your own VPOP3 server or a dedicated hosted VPOP3 server, but some people require features that only Exchange can provide, such as shared calendars where the company policy restricts you to using Microsoft Outlook as the email client. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:how_can_i_download_old_versions_of_vpop3?rev=1542192349&do=diff How can I download old versions of VPOP3? You can download old versions of VPOP3 by going to the VPOP3 downloads page on our website and clicking on the “download previous versions” link near the top of the page Note that old versions of VPOP3 may no longer be supported under our free email support text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:i_got_a_copy_of_vpop3_via_trialpay_and_would_like_a_refund?rev=1542192349&do=diff I got a copy of VPOP3 via TrialPay and would like a refund If you obtained a VPOP3 Home User licence via <http://www.trialpay.com> and are unhappy with it, you will need to get in touch with TrialPay directly. Our licence is given as a complimentary offer after you have purchased through them, and they have notified us with your details. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:what_are_the_limitations_of_the_home_user_licence?rev=1542192349&do=diff What are the limitations of the Home User licence The VPOP3 Home User licence allows you to have up to 5 users for a lower price than the standard 5 user licence, but there are some restrictions in functionality. These are described below: * There is no Mailing List Server (you can still have distribution lists) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/faq:which_ports_does_vpop3_use?rev=1542192349&do=diff Which Ports does VPOP3 use? If you want to use VPOP3 through a firewall, you will need to open up some TCP ports in the firewall. VPOP3 uses several ports, for the different services it provides. The best way to see the ports it uses is to go to Services text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/fatal:connection_limit_exceeded_for_non-superusers?rev=1542192349&do=diff FATAL: connection limit exceeded for non-superusers This error means that there are too many connections to the PostgreSQL database server. VPOP3 having exclusive use of database If only VPOP3 is using the PostgreSQL database, then you can reduce the number of connections that VPOP3 will make to the database at once. This is set in the VPOP3 settings at text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:550_5.7.1_unable_to_relay_for?rev=1542192349&do=diff 550 5.7.1 Unable to Relay for... When trying to send emails from your email client software you get an error in your email client 550 5.7.1 Unable to relay for ... This error is happening because you have installed the Microsoft IIS SMTP Service, and your email client is talking to that service rather than to VPOP3. text/html 2022-12-21T23:35:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:1348_-_the_validation_information_class_requested_was_invalid_-_error_when_vpop3_tries_to_access_a_nas_file_server?rev=1671665722&do=diff Error 1348 - The validation information class requested was invalid We have had a report of this error when VPOP3 is trying to access a file share, eg for storing backups or archived messages. In the case where it was reported, it turned out that a Windows Update had converted a 'local' user account into a 'Microsoft' account and that was preventing VPOP3 from accessing the file share, because VPOP3 was trying to use a local account. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:11002?rev=1542192349&do=diff Socket Error 11002 - Host not found (Non-Authoritative answer) This means that VPOP3 is not getting a response from a DNS server when it is trying to look up the name of the ISP's mail server(s). Usually this means that Windows either does not know the address of a valid text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:android_-_stock_client?rev=1542192349&do=diff Android - Stock Client Warning If you use the stock email client from Android 4.x, then be VERY careful if you are using POP3 download. It appears that the stock client will download all the messages from your mail server every time it checks for mail, so you could use a text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:calendar_on_ios?rev=1542192349&do=diff Configuring Calendar on iOS These instructions are for configuring a new Calendar account on iOS for iPhone, iPad and iPod Touch. The version of iOS used for these instructions is iOS v6.0, but they will probably work or help with other versions of iOS. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:can_t_alter_dates_in_autoresponder_rules?rev=1542192349&do=diff Can't alter dates in Autoresponder Rules If you try to edit an Autoresponder Rule which has a start/end time set, you may notice that you can't edit the dates in there. This is because VPOP3 prevents you from setting it so that the “start date” is after the “end date text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:configure_a_router_to_allow_incoming_smtp?rev=1542192349&do=diff Accepting Incoming SMTP through a router If your ISP is providing you with an SMTP mail feed (incoming SMTP) and you have VPOP3 connecting to the ISP through a router then you will probably need to modify the router configuration to allow this. Most routers' default configuration will only allow outbound connections (ie connections from the local network out to the Internet). If you need to accept incoming SMTP mail, then you need to tell the router to allow inbound connections on port 25 for … text/html 2025-09-11T13:02:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:database_issues?rev=1757595765&do=diff Database Issues VPOP3 version 3 and later use the PostgreSQL] database server. This is an open source enterprise level database server. Several VPOP3 problems are due to problems with the database service. * Database & Disk Caching * Software conflicting with database * VPOP3DB Service not starting * Database Size Database corruption If VPOP3 won't start even though the process is running, then that is often because the PostgreSQL service is not running. If the PostgreSQL service won… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:database_size?rev=1542192349&do=diff VPOP3 Database Size The VPOP3 directory is stored in the VPOP3\pgsql\data folder and subfolders. If you are concerned about the size of the VPOP3 database, there are several factors which may make the database larger than you would expect: * The VPOP3 database contains a lot more information than just messages in mailboxes. This can include settings, outgoing messages, historical logging information, statistical information for the spamfilter, information about archived messages, etc. Also,… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:delete_a_connection?rev=1542192349&do=diff How to delete a Mail Collector or Connection To delete a Mail Collector or Connection in version 3, click on the little waste-bin icon at the left of the green bar on the Mail Collector or Connection settings page. We have made this more obvious in version 4, by including a bigger text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:download_vpop3?rev=1542192349&do=diff How to download VPOP3 To download VPOP3 go to www.pscs.co.uk and click on Download/Try underneath VPOP3 Email Server (1) If you are wanting to download a previous version of VPOP3, click on the download previous versions link (2) Full Downloads If you are wanting to download the current version of VPOP3, click on the appropriate link (3). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:error_0x80040201_when_sending_mail_in_outlook?rev=1542192349&do=diff Error 0x80040201 when sending mail in Outlook Often this is because there is 'Read Receipt' stuck in the Outlook out queue, but these do not show in the Outlook Outbox view. We found this article helpful: <http://www.howto-outlook.com/howto/deletereadreceipt.html> If you need help with following this, you can call us, but it text/html 2025-08-18T15:13:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:forward_messages_to_an_external_address?rev=1755529986&do=diff How to Forward Messages to an External Address There are two possible methods to forward messages to an external address: * Use this method if it is for a person who might want to receive their email whilst in the office and/or get the mail sent to an external address. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:forwarded_emails_not_arriving?rev=1542192349&do=diff Forwarded Emails Not Arriving If you are having problems having VPOP3 forward incoming messages to an external address, but sending messages directly to that address works OK, and forwarding internal messages to that address works OK, then the problem may be the SMTP return address which VPOP3 is using. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:full_text_search?rev=1542192349&do=diff Full Text Search In VPOP3 Enterprise v7.0 a facility for full-text-search on message content was added. Because the full-text-search indexes can be quite big, this facility is optional. For several reasons, the full-text-search is stored in a separate PostgreSQL database. This means that it is not backed up with your standard backups. After a restore, the full-text-search index can be rebuilt from the raw message content. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:ghost_folders?rev=1542192349&do=diff IMAP4 'Ghost Folders' Sometimes your IMAP4 email client may show folders in the folder tree, but when you select them, you get an error that the folder does not exist. This happens because IMAP4 has the concept of being able to 'subscribe' to folders - this means that you can hide folders by unsubscribing from them. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:how_to_share_domains_between_exchange_and_vpop3?rev=1542192349&do=diff How to 'share' domains between Exchange and VPOP3 If you want to have a VPOP3 server and Exchange Server using the same email domain, then you need to ensure that Exchange does not think it is 'authoritative' for the domain in question. See <http://support.microsoft.com/Default.aspx?kbid=321721> for details of how to do this in Exchange 2000 and 2003 (a similar process may be used in later versions of Exchange - contact your Microsoft Support technician if you need more help). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:install_the_status_monitor_on_other_pcs?rev=1542192349&do=diff How to install the VPOP3 Status Monitor on other PCs The VPOP3 status monitor icon is run by a separate program from VPOP3, which communicates with VPOP3 using TCP/IP. This means that this program can be installed on any PC which can connect to the VPOP3 computer using TCP/IP (on port 5109 by default). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:install_to_external_pgsql?rev=1542192349&do=diff Install VPOP3 using external PostgreSQL database (VPOP3 version 5 or later) In some cases, advanced users may wish to have VPOP3 use an external PostgreSQL database instead of the one installed with VPOP3. This is possible by telling VPOP3 the connection details during installation. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:installation_conflicts?rev=1542192349&do=diff Installation conficts During installation, the installer program does some basic checks for conflicting software. This is software which is providing the same services as the VPOP3 software - i.e. SMTP, POP3 and/or LDAP services. For POP3/SMTP it will show the text which the conflicting software announces itself as. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:iphone?rev=1542192349&do=diff Setting up an iPhone/iPad/iPod Touch To set up an iPhone to access VPOP3's mail, you first of all need to configure VPOP3 to allow access by remote users (unless you will only be using the iPhone in the office, connected via WiFi to the office LAN). Adding the mail account to your iPhone/iPad text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:isp_needs_ssl_connection?rev=1542192349&do=diff ISP needs SSL connection A few ISPs use a non-standard and not recommended system of encrypting connections to their SMTP mail servers. These generally are called 'SSL' connections and work on an alternate port other than the standard SMTP port 25. (The correct way to encrypt connections is to use a system called TLS which works on the standard SMTP port). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:locked_accounts?rev=1542192349&do=diff Locked Accounts VPOP3 has a security feature which will lock out an account after it has had several failed login attempts. This feature is to make it harder for an attacker to use a brute force or dictionary password attack on an account. The default settings are that after more than 3 attempts to log into an account with an incorrect password, VPOP3 will lock the account for 30 minutes. You can change these settings on the text/html 2026-04-06T17:57:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:make_vpop3_redownload_messages_from_isp?rev=1775498220&do=diff How to make VPOP3 re-download POP3 messages from the ISP If you have the VPOP3 Mail Collector setting Leave Mail On Server enabled, then VPOP3 will leave your messages on the ISP POP3 server for the specified number of days after downloading it. If, during this time, you want to make VPOP3 download those messages again, then you can do so. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:many_instances_of_postgres.exe_running?rev=1542192349&do=diff Many instances of Postgres.exe are running If you are running VPOP3 3.0 or later, and look in the 'Processes' list in Windows TaskManager you will probably see multiple instances of postgres.exe running. This is perfectly normal, and does not indicate a problem. The PostgreSQL database works by having a separate instance of postgres.exe for each connection to the database (as well as a few extra for management and house keeping). This behaviour is documented on the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:message_downloads_not_completing?rev=1542192349&do=diff Message Downloads Not Completing The normal reason for message downloads not completing is that a third-party antivirus program is scanning the messages and getting stuck at some point. We recommend that the first thing you do is to temporarily disable the email scanning part of any antivirus program or Internet Security software on the VPOP3 computer (other than those integrated fully with VPOP3 - i.e. 'avast! for VPOP3' or 'Sophos SAV Interface'). Usually that will solve the problem. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:no_transport_provider_is_available?rev=1542192349&do=diff Outlook/Windows Messaging reports "No transport provider is available" If Outlook or Windows Messaging reports No transport provider is available when trying to connect to VPOP3, it can mean several things. (This must be a contender for “the world's most meaningless error message text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:rbl_checking_not_working_in_vpop3_enterprise?rev=1542192349&do=diff RBL Checking not working in VPOP3 Enterprise VPOP3 Enterprise has an RBL checking feature which is configured in the VPOP3 Settings at Services -> SMTP Server -> SPAM Reduction -> Realtime Blacklist Rules If it does not seem to be working properly, there are a few reasons why the RBL feature may not work. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:require_smtp_authentication?rev=1542192349&do=diff Require SMTP Authentication There are some situations where VPOP3 needs to know who is sending mail. This may be if you have VPOP3 configured to behave differently depending on who is sending messages - eg if you have different message size limits depending on the sender, or if you have message monitoring configured for certain users, or you don't want certain people to be able to send mail at all. text/html 2026-03-26T13:17:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:reset_admin_access_restrictions?rev=1774531058&do=diff text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:restore_folder_v3?rev=1542192349&do=diff Restore a single user's mailbox or folder in v3 or v4 To restore a single user's Mailbox or folder is currently only possible in VPOP3 Enterprise, and requires a second PC to act as a temporary VPOP3 server. You need to: * Restore your latest VPOP3 backup to another PC (a temporary VPOP3 server) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:route_mx_sent_direct_outbound_mail_through_your_isp_s_relay_server?rev=1542192349&do=diff Route MX Sent (Direct) Outbound Mail Through Your ISP Some mail providers (for example Hotmail, AOL and GMail) will reject mail sent from servers running on dynamic IP addresses. It is possible to route such mail through your ISP's relay server whilst still sending most mail direct to the recipient server using MX text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:start_vpop3?rev=1542192349&do=diff How to start VPOP3 There are two ways to start VPOP3 * as a service * as a normal application For normal operation, you will start VPOP3 as a service, as this means that VPOP3 will run even when no one is logged into the PC. To help with some types of problem diagnosis it can be better to start it as an application. This makes VPOP3 run in the account of the currently logged in user, rather than the service account, so it can eliminate access permission problems. Also, when VPOP3 starts a… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:the_message_could_not_be_loaded._please_return_to_the_quarantine_page_and_try_again?rev=1542192349&do=diff The message could not be loaded. Please return to the Quarantine page and try again This error normally means the message file has been deleted from the hard disk (probably by a virus scanner or something else on the PC). If you can find the message in the VPOP3 settings (Settings text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:transmission_receipt?rev=1542192349&do=diff Transmission Receipt Message This is not an error message, but we are listing it here because it confuses some people. VPOP3 sends a 'Transmission Receipt' when a message is sent out, and it contains a header asking for the receipt. The default configuration is that it will send the transmission receipt if the sender asks for a read receipt. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:troubleshooting_tips?rev=1542192349&do=diff Troubleshooting Tips Telnet One of the most basic, and useful, tools for troubleshooting email systems is a Telnet client. Installing Telnet Client Unfortunately, since Windows XP, Microsoft do not install the Telnet client into Windows by default, so you may need to install the Telnet client yourself. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:upgrade_licence_key?rev=1542192349&do=diff How to upgrade your VPOP3 licence You can purchase a VPOP3 upgrade by going to <http://www.pscs.co.uk/buynow/vpop3_upgrade.php> You will need to enter your current licence details, and the website will give you your upgrade options. If you want to upgrade the licence size or from VPOP3 Basic to VPOP3 Enterprise at the same time as upgrading to the latest version of VPOP3, then choose the 'Upgrade to the latest version' option, and you will be given further choices of licence upgrades you can … text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:using_advanced_vpop3_features_with_lan_forwarding?rev=1542192349&do=diff Using VPOP3 Advanced Features with LAN Forwarding If you are wanting to use any of VPOP3's advanced features (such as mailing lists, message monitoring, wildcard aliases etc) because you are LAN forwarding to a less capable server, then you will usually need to have VPOP3 do all its normal message routing functions initially, then, as the final stage have it forward the messages on to the other server. text/html 2019-11-12T16:10:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:v5_-_move_the_message_store_to_a_new_folder_drive?rev=1573575042&do=diff v5 - Move the message store to a new folder/drive Here is an alternative method, which may be simpler, but only moves the data, not the whole database store (which is a subtle difference) This guide assumes you want to just move the VPOP3 message store/database to a new folder on the same PC, and leave the VPOP3 installation directory where it is. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_cannot_access_postgresql_-_timeout_expired?rev=1542192349&do=diff VPOP3 cannot access PostgreSQL - timeout expired This is an error which may be logged in the Windows event log It is event 4547 from the source 'VPOP3' If the event message DLL is not correctly installed it may display as: The description for Event ID ( 4547 ) in Source ( VPOP3 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this desc… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_deleting_messages_as_old_messages?rev=1542192349&do=diff VPOP3 Deleting messages as 'old' messages If VPOP3 says 'deleting old message' in the status window activity log that means that it has seen the unique ID of that message before, longer ago than the time specified for VPOP3 to leave messages on the server, so it thinks that the message is an old message, and so deletes it. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:vpop3_does_not_have_write_access_to_the_registry_-_please_check_and_restart_vpop3?rev=1542192349&do=diff Error message: VPOP3 does not have write access to the registry - please check and restart VPOP3 VPOP3 needs to be able to write to the Windows Registry at HKEY_LOCAL_MACHINE\Software\PaulSmith. Usually, VPOP3 will run in the 'Local System' user account which has full permission to the HKEY_LOCAL_MACHINE part of the registry. However, it is possible to lock down permissions further, or to run VPOP3 in a different user account. In that case, you may encounter this error message. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/how_to:what_is_the_best_practice_to_delete_old_messages_from_the_vpop3_archive_folder?rev=1542192349&do=diff What is the best practice to delete old messages from the VPOP3 archive folder? You should use the 'Offline' tab in the VPOP3 Message Archive settings to tell VPOP3 to move old messages into a ZIP file. You can then store this ZIP file somewhere safe in case you need to refer to it in the future. (If you know you won't want to ever refer to these old messages, you could just delete the ZIP file, but storage costs nowadays are so cheap, we'd recommend keeping it, just in case). text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:actions?rev=1542192349&do=diff Webmail POST Actions * SpellCheckAddWord * SpellCheckDelWord text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:autoresponderconditionlist?rev=1542192349&do=diff AutoresponderConditionList Replacement Use: ~autoresponderconditionlist~ Required parameter: responderid - the ID of the autoresponder This returns a JSON structure containing an array of the rules associated with the specified autoresponder. The return structure is an array of objects containing: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:autoresponderinfo?rev=1542192349&do=diff AutoresponderInfo Replacement Use: ~autoresponderinfo~ Required parameter: responderid - the ID of the autoresponder This returns a JSON structure containing the details of the specified autoresponder. The return structure is an object containing: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/mailapi:replacement_names?rev=1542192349&do=diff Webmail Replacement Names * AutoresponderConditionList * AutoresponderInfo * AutoresponderGlobalList * AutoresponderList * MessageView4 * MinPasswordLength * UserId * UserNumber * UserRuleList * UserRuleActions * UserRuleConditions * UserRuleReorder * UserRuleUpdate * UserRuleActionUpdate * UserRuleConditionUpdate text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:about?rev=1542192349&do=diff About The VPOP3 'About' page lets you see the version and build number of your VPOP3 installation, along with any licence details, and supplier details (if any) Licence Information The Licence Information section shows your current licence information text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:admin_settings?rev=1542192349&do=diff Settings -> Admin Settings The Admin Settings page allows you to perform three key functions: * * * Choosing a Main Administrator The Main Administrator receives notification emails, such as daily reports and errors/problems which may require manual intervention. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:archive_offline?rev=1542192349&do=diff Message Archive -> Offline Tab Settings -> Message Archive -> Offline Tab. The Offline tab lets you tell VPOP3 to move old archived messages to an alternative store, such as CD/DVD or external drive etc. VPOP3 will create a ZIP file containing the old messages. The archive index will still remember the messages, and the name of the ZIP file they are contained in, so you will still be able to search for messages on date, sender, subject, etc, but not on the message content. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:copy_smtp_rules?rev=1542192349&do=diff Copy SMTP Rules - Database Query This is an advanced Database action. There is no simple query that will perform the required operation, so we have to create a custom PostgreSQL function to copy the data. At a command prompt in the VPOP3 directory run text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:database_backups?rev=1542192349&do=diff Database -> Backups Tab The Backups tab lets you specify how VPOP3 will make its daily backup of its database. We strongly recommend that you backup the database regularly in case of disk problems or file corruption. You can use the VPOP3 backup feature, or manually backup the PostgreSQL database using the pg_dump command, or use another program to backup the PostgreSQL database if you wish. Note that a simple disk copy will text/html 2023-11-20T10:18:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:error_handling_script?rev=1700475481&do=diff Error Handling Scripting For most error messages that VPOP3 generates, it allows control of error messages, eg to limit the frequency of error messages if they would be generated repeatedly. These limits are set in Settings -> Admin Settings -> Message Control. However, if you want more granular control, you can use Lua scripting for more fine-grained control text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:groups?rev=1542192349&do=diff Groups In VPOP3 a 'group' is mainly an administrative feature. If you only wish to have a list of email addresses to send messages to under one address, you should use the 'List' feature instead. The main function of Groups is to let you set certain user attributes for a whole group of users at once. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:ids_event_number?rev=1542192349&do=diff IDS Log Event Numbers The VPOP3 SMTP IDS logging facility logs SMTP events in a form which may be useful to Intrusion Protection Systems, or security monitoring software. One of the fields in the log file is the Log Event Number These are: * 0 = SMTP authentication failure text/html 2025-06-23T10:51:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:imap4_server_script?rev=1750675906&do=diff IMAP4 Server Scripting (Added in V6.12) DoCapability function When the IMAP4 CAPABILITY command is received, VPOP3 generates a capability string based on settings, then calls DoCapability(ipaddr, capabilities) * ipaddr = IP address of the client computer text/html 2026-02-19T17:17:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:internals?rev=1771521446&do=diff VPOP3 Internals This section describes some of the internal workings/files of VPOP3. This is not, nor is it intended to be, a complete description, but merely contains information that may be useful to the average, interested (and moderately technical), user. The information here is not guaranteed not to change between versions of VPOP3. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:listserver_commands?rev=1542192349&do=diff ListServer Commands The ListServer is an automated process in VPOP3 which manages mailing lists. People can send commands to the ListServer to perform various functions remotely. Whether these commands are allowed, and exactly how they work depends on the particular mailing list's settings. text/html 2023-08-15T07:33:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:loginaudit?rev=1692084838&do=diff loginaudit Database table This contains data showing login attempts within the most recent 30 days * id - incrementing ID of loginaudit entry * ipaddress - IP address the login attempt came from * datetime - the date & time the event occurred text/html 2026-02-24T15:49:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:lua_smtp_mx_control?rev=1771948188&do=diff Lua SMTP MX Control Every time VPOP3 is going to send messages using direct MX sending, it runs a script called mxout.lua which can be created/edited in Settings -> Scripts (or in the VPOP3 directory in VPOP3 v6.6 or earlier). Global Variables Starting with v8.8, the following global variables are defined: text/html 2026-02-24T15:50:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:lua_smtp_mx_server_rules?rev=1771948203&do=diff Lua SMTP MX Server Rules Every time VPOP3 checks for remote MX server for sending messages using direct MX sending, it runs a script called mxserverrules.lua which can be created/edited in Settings -> Scripts (or in the VPOP3 directory in VPOP3 v6.6 or earlier). text/html 2025-08-14T09:24:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:lua_smtp_relay_control?rev=1755163495&do=diff Lua SMTP Relay Control Every time VPOP3 is going to send messages via SMTP Relay, it runs a script called relayout.lua in the VPOP3 directory. Global Variables This script may have global variables, depending on your version of VPOP3. In VPOP3 3.0.0L and later, there are two read-only global variables set at the start of the script: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:mail_collectors?rev=1542192349&do=diff Mail Collectors A Mail Collector is how you tell VPOP3 to collect incoming mail. Each Mail Collector is associated with one or more Connections. The VPOP3 Connector Schedule determines when each Connection is run. Mail Collector General Tab Each Mail Collector has a General text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:mail_senders?rev=1542192349&do=diff Mail Connectors -> Mail Senders The Mail Sender tells VPOP3 how to send mail out to the Internet. If you want to send mail for specific users to another specific mail server (e.g. a local Microsoft Exchange Server or another VPOP3 server) then use the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:make_lan_forwarding_immediately_attempt_to_dequeue_all_pending_messages?rev=1542192349&do=diff Database query to make LAN Forwarding immediately attempt to dequeue all pending messages If VPOP3 cannot send messages using LAN Forwarding it will queue the message and retry periodically. Usually there is no need to do anything special if there was a problem with the onward mail server which has now been fixed, VPOP3 should soon retry the messages automatically (based on the value of the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:management_scripting?rev=1542192349&do=diff Management Scripting In VPOP3 Enterprise, from version 6.17 there is the facility to run Lua scripts manually or according to a schedule. These scripts can do things like access mail folders & messages and perform some maintenance on them. Creating a new script text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:message_archive?rev=1542192349&do=diff Message Archive The Message Archive facility is for VPOP3 to store copies of all messages sent or received. It stores the messages in a central archive store which can be searched by an administrator. The prime purpose of the archive facility is for recording messages in case of possible disputes, as you can see what was sent/received by email. It can also be used as a backup/restore facility in an emergency, but that is not its prime purpose, so it is better to have a proper text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:message_headers?rev=1542192349&do=diff Message Headers This article describes some of the headers which VPOP3 can add to messages. Note that some of these may be added by customisable scripts used by VPOP3, so may not match exactly, but the descriptions below are for the defaults distributed with VPOP3. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:message_monitoring?rev=1542192349&do=diff Message Monitoring Message monitoring in VPOP3 will tell VPOP3 to send a copy of all the outgoing, internal and/or incoming mail from/to specified users to be sent to another specified user. In the current versions of VPOP3, all monitored messages are sent to the same user (or list), you cannot specify different recipients for different monitored users. (This may be something that is added/enhanced in the future) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:misc_external_fax?rev=1542192349&do=diff Misc -> External Fax Tab Settings -> Misc Settings -> External Fax The External Fax tab is for use with some external fax server applications which work by collecting mail from a POP3 mailbox. If a Fax Server Mailbox is selected, then VPOP3 will automatically send any locally sent mail to that mailbox if the recipient is local, but doesn't match another local address (a user, list, mapping etc), text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:msgaudit?rev=1542192349&do=diff msgaudit Database table This can (optionally) contain data showing how messages have been handled (eg deleted, moved, etc) * id - incrementing ID of msgaudit entry * datetime - the date & time the event occurred * component - which VPOP3 component performed the event text/html 2024-03-21T10:49:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:outgoing_message_script?rev=1711018194&do=diff Outgoing Message Scripting Every time VPOP3 adds a message to the Outgoing mail queue, it runs a script called outmessage.lua. Scripts are stored as files in the VPOP3 directory in VPOP3 v6.6 and earlier, or managed through the Settings -> Scripts page in VPOP3 v6.7 and later. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:pop3_general?rev=1542192349&do=diff POP3 Server -> General Tab Services -> POP3 Server -> General tab This page sets the general settings for the POP3 service component in VPOP3. The POP3 service is how users collect their email from VPOP3 using a POP3 email client Service Name The Service Name is a name you give the service for your reference. It is only used in administrative displays and logging, so the name doesn't matter. Most people leave it at the default. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:pop3_server?rev=1542192349&do=diff POP3 Server This page lets you configure the POP3 server component of VPOP3. This is how users collect mail from VPOP3 using a POP3 email client. In VPOP3 Enterprise, you can create multiple POP3 servers with different settings for instance, to allow SSL connections for local users using the older text/html 2021-08-09T10:55:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:scheduler_script?rev=1628506507&do=diff Scheduled Task Script Note that this functionality is only available in VPOP3 Enterprise VPOP3 Enterprise can run Lua script periodically to do custom background tasks. It can run a function every minute, 5 minutes, hourly or daily. The Lua script is stored in a file called text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:send_admin_message?rev=1542192349&do=diff Send Admin Message It is possible for administrator users to send a bulk email message to an entire group or list. To begin composing an email, go to the Administration Settings -> Users page, and click Send Admin Message. This should then open a window, which allows you to specify various options. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:services?rev=1542192349&do=diff Services This page lets you see and manage the services which VPOP3 provides for other programs, such as email clients. These are how users communicate with VPOP3. * General * POP3 Server * SMTP Server * IMAP4 Server (VPOP3 Enterprise Only) * Password Server * Finger Server * LDAP Server * WebMail Server * Status Server * NNTP Server text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:settings?rev=1542192349&do=diff Settings * Admin Settings * Anti-virus * Attachment Processing * Autoresponder Settings * Database * Diagnostics * FaxServer * Global Address Book * Global Signature * Groups * Header Processing * Receipts/Urgent Messages * Global Header Modifiers * Legacy Extensions * Listserver Settings * Local Mail * General * Domain Mappings * LAN Forwarding * Configuration * Queue Status * Logging * Message Archive * Message Monitoring * Misc Se… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_server?rev=1542192349&do=diff SMTP Server This page lets you configure the SMTP server component of VPOP3. This is how users send mail (either outgoing or internal), and also how VPOP3 receives incoming SMTP messages. In VPOP3 Enterprise, you can create multiple SMTP servers with different settings for instance, to allow SSL connections for local users using the older text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_spam_reduction?rev=1542192349&do=diff SMTP Server -> Spam Reduction The Spam Reduction tab lets you configure various ways VPOP3 can reduce spam and email address spoofing Domainkeys “Domainkeys” is a way of signing a message to show that it comes from the person it claims to come from. The system is too complex to go into here, but it essentially takes key parts of the message header, as well as the message body and creates a PKI digital signature on it, using a 'private key' on your system. The receiving end will find the same… text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtp_vrfy_expn?rev=1542192349&do=diff SMTP Service -> VRFY/EXPN Tab Services -> SMTP Server -> VRFY/EXPN Tab VRFY and EXPN are SMTP commands which allow another computer to verify email addresses without sending mail to them. See RFC 5321 for technical details. Usually, these commands should be disabled for security purposes, but some other software may be able to use these commands for various reasons. In this case, you can enable them, but restrict access to the IP address(es) you trust. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:smtpstats_smtpclientfailures?rev=1542192349&do=diff SMTPStats.SMTPClientFailures table The SMTPStats.SMTPClientFailures table contains logging data about errors/usage for the SMTP Services in VPOP3. These are used for the Intrusion Protection facility & logging. Columns * id - sequential ID for the event * ipaddress - the SMTP client's IP address text/html 2021-12-13T15:20:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_addfixedtexttosubject?rev=1639408804&do=diff Use the spam filter scripting to add fixed text to the subject on incoming messages This needs VPOP3 version 5 or later. This script allows you to add fixed text to the subject an incoming message, eg so that users can see that a message is an incoming rather than local message (be aware of weaknesses in this strategy - eg forwarded messages, spoofing of the marker, breaking DKIM message signatures, etc) text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_assignments?rev=1542192349&do=diff Spam Filter Rules: Assignments You can assign values to variables using the syntax ${variable} = value | ${variable} Assignment operators The spam filter rules support the following assignment operators: = Specify the value of the variable to equal the value after the assignment operator text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_checkrecipient?rev=1542192349&do=diff Increase the spam score for certain recipients This script is for the case where you want certain recipients to have a weighted score. For instance if you have users who have left and who mostly receive spam, but you don't want to reject their mail totally. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_if?rev=1542192349&do=diff Spam Filter Rules: If Statement If Version 2.1.7+ Purpose Enables you to perform a simple relational test on a variable You can specify a variable or a constant on either or both sides of the relational operator. The relational operator can be one of: text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_ifinbag?rev=1542192349&do=diff Spam Filter Rules: IfInBag Statement IfInBag Version 2.3.7+ Purpose Checks if a specified value is in a particular bag The IfInBag statement requires a bag name and value, in the format IfInBag <bag name> <value> * All IfInBag statements must be followed by an text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_iflocaladdress?rev=1542192349&do=diff Spam Filter Rules: IfLocalAddress Statement IfLocalAddress Version 2.2.1+ Purpose Allows you to check if a specified email address is local to your VPOP3 installation IfLocalAddress requires just one paramater; the address, in the format IfLocalAddress <address> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_ifmatch?rev=1542192349&do=diff Spam Filter Rules: IfMatch Statement IfMatch Version 2.1.7+ Purpose Allows you to perform a regular or substring match on a variable or part of the message being processed IfMatch statements require a data parameter and a search value, in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_reject?rev=1542192349&do=diff Spam Filter Rules: Reject Statement Reject Version 2.4.5+ Purpose Perform an SMTP 'Reject' on the incoming message The Reject statement requires an error code/text string, in the format Reject <error string> This will reject the current SMTP message with the specified SMTP result code. Use a 4xx error code (eg 450) to reject the message temporarily, or a 5xx error code (eg 550) to reject the message permanently. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_startdns?rev=1542192349&do=diff Spam Filter Rules: StartDNS Statement StartDNS Version 2.2.1+ Purpose Begins an asynchronous DNS lookup in advance of the result being required in a subsequent DNS statement The StartDNS statement requires a type and hostname, in the format StartDNS <type> <hostname> text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_startdnsbl?rev=1542192349&do=diff Spam Filter Rules: StartDNSBL Statement StartDNSBL Version 2.2.1+ Purpose Begins an asynchronous DNS blacklist lookup in advance of the result being required in a subsequent DNSBL statement The StartDNSBL statement requires a hostname and DNSBL zone, in the format text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:spamrules_statement_startsurbl?rev=1542192349&do=diff Spam Filter Rules: StartSURBL Statement StartSURBL Version 2.2.1+ Purpose Begins an asynchronous SURBL lookup in advance of the result being required in a subsequent SURBL statement The StartSURBL statement requires a hostname and SURBL zone, in the format text/html 2026-03-16T11:02:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:useful_database_queries?rev=1773658952&do=diff Useful Database Queries Below are some database (SQL) queries which may be useful in some situations. You can run these from the 'psql' program at the command prompt. Some can also be run from the Settings -> Database -> Query page in the VPOP3 settings. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_advanced?rev=1542192349&do=diff User Advanced settings The Edit User → Advanced tab contains some 'advanced' settings for a VPOP3 user. Message Recycle Bin In VPOP3 Enterprise (v5 and later) the Message Recycle Bin will keep messages in the message store for a short time after the user has deleted the messages. This is to allow easier recovery from the inevitable case where a user has deleted messages by mistake, and wants them back. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:user_delivery_script?rev=1542192349&do=diff User Delivery Script (VPOP3 v6.5 or later) If there is a <username>/delivery.lua script, this Lua script can override VPOP3's message delivery options. You can edit this in the Settings -> Scripts page in the settings. This script affects how VPOP3 will handle how messages being delivered to this user are handled. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:vpop3.getmessagepart?rev=1542192349&do=diff VPOP3.GetMessagePart The Lua function 'VPOP3.GetMessagePart' retrieves a MIME part of the message currently being processed. This function is only available in the ProcessMessage function of the POP3CLT.LUA or SMTPSVR.LUA scripts. It takes one parameter: * The MIME part 'Path' from the MimeStructure parameter to the ProcessMessage function text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:vpop3.getmessages?rev=1542192349&do=diff VPOP3.GetMessages Lua function The Lua management function 'VPOP3.GetMessages' retrieves a table containing all the mail messages in a specified folder. VPOP3.GetFolders(username, folder); * username is the username from VPOP3.GetUsers * folder is the folder from VPOP3.GetFolders It returns a table where the key is the message UID and the value is a table of: text/html 2024-10-29T16:08:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/reference:vpop3.hexstring?rev=1730218081&do=diff VPOP3.HexString Added in VPOP3 8.7 This function returns a Hex string encoding of the supplied parameter VPOP3.HexString(text) or VPOP3.HexString(byte-array) It can be passed either a text string or a table containing one byte per table-entry (eg as returned from the text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/tipideas:ideas?rev=1542192349&do=diff Tips & Tricks Suggestions Put any suggestions for future “tips & tricks” ideas here, and we'll try to add them over time. text/html 2018-11-14T10:45:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/tips:tips?rev=1542192349&do=diff Tips & Tricks Here we will put some 'tips and tricks' type articles. If you want you can login then 'Subscribe Namespace Changes' below to be told when any new tips are added, or when any changes are made to existing pages. Alternatively you can use the RSS feed link at the bottom of the page in your favourite RSS feed reader. text/html 2022-10-01T11:32:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.pscs.co.uk/wiki:dokuwiki?rev=1664623959&do=diff DokuWiki wiki:dokuwiki DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database. It is loved by users for its clean and readable syntax. The ease of maintenance, backup and integration makes it an administrator's favorite. Built in