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--- faq:what_is_vpop3_upgrade_protection [2011/07/08 15:42] – created paul
+++ faq:what_is_vpop3_upgrade_protection [2011/10/12 13:41] – [What if I have let our Upgrade Protection lapse?] paul
@@ Line 14: / Line 14: @@
 =====What if I have let our Upgrade Protection lapse?=====
-If you purchased VPOP3 over 12 months ago and have not renewed the Upgrade Protection, it will have lapsed. In this case, you cannot renew it at a later stage. You will need to wait until a new version upgrade is available, then purchase that, which will come with 12 months worth of Upgrade Protection. Then you will be able to renew that Upgrade Protection as normal.
+If you purchased VPOP3 over 12 months ago and have not renewed the Upgrade Protection, it will have lapsed. In this case, you can still renew it, but the renewal will act from the last expiry date, //not// the current date. So, the new expiry may not be a year in the future. Alternatively, you can wait until a new version upgrade is available, then purchase that, which will come with 12 months worth of Upgrade Protection. Then you will be able to renew that Upgrade Protection as normal.
-Occasionally we may do promotions where you can renew your Upgrade Protection as if it had not lapsed, but this is purely at the discretion of Paul Smith Computer Services.
 =====Are you planning on releasing major upgrades?=====

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