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faq:what_is_vpop3_software_maintenance [2012/09/21 17:16] – created paul | faq:what_is_vpop3_software_maintenance [2016/06/20 10:03] – [Do I have to have Software Maintenance?] paul | ||
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======What is Software Maintenance? | ======What is Software Maintenance? | ||
- | VPOP3 Software Maintenance includes basic email support (target turnaround within 3 days) as well as version upgrades | + | VPOP3 Software Maintenance includes basic email support (target turnaround within 3 days) as well as version upgrades |
When you purchase a VPOP3 licence or a version upgrade you will receive 12 months free Software Maintenance. After that time, if you want to continue with upgrade protection, you must purchase it at a cost of 25% of the full retail price per 12 months. | When you purchase a VPOP3 licence or a version upgrade you will receive 12 months free Software Maintenance. After that time, if you want to continue with upgrade protection, you must purchase it at a cost of 25% of the full retail price per 12 months. | ||
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If a major upgrade is released, then you can still purchase it at a reduced price, currently 50% of the full retail price, or you can decide to stay with your existing version | If a major upgrade is released, then you can still purchase it at a reduced price, currently 50% of the full retail price, or you can decide to stay with your existing version | ||
+ | You can use our [[https:// | ||
=====What if I have let our Software Maintenance lapse?===== | =====What if I have let our Software Maintenance lapse?===== | ||