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faq:smtp_relay_service

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faq:smtp_relay_service [2014/10/23 09:12] – created paulfaq:smtp_relay_service [2021/06/29 08:35] (current) – [What size subscriptions are available?] paul
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 We provide an SMTP Relay Service for many of our customers. The price starts from £40 (+VAT if applicable) per year, for up to 5000 messages, or 750MB, per month. We provide an SMTP Relay Service for many of our customers. The price starts from £40 (+VAT if applicable) per year, for up to 5000 messages, or 750MB, per month.
  
-===How do I order the SMTP Relay Service?=== +=====How do I order the SMTP Relay Service?===== 
-To order the SMTP relay service, either email sales@pscs.co.uk or telephone 01484 855801 where we can discuss the options.+To order the SMTP relay service, either email [[mailto:sales@pscs.co.uk|sales@pscs.co.uk]] or telephone 01484 855801 where we can discuss the options.
  
-===Why is it not possible to order the SMTP Relay Service online?===+=====Why is it not possible to order the SMTP Relay Service online?=====
 We have had many problems with spammers ordering the SMTP Relay Service using stolen credit card details, so we have made the decision not to allow online purchases. We have had many problems with spammers ordering the SMTP Relay Service using stolen credit card details, so we have made the decision not to allow online purchases.
  
-===Is a trial available?=== +=====Is a trial available?===== 
-If you are an existing customer for one of our other products or services (eg VPOP3) then we can usually give you a 2 week trial with a small allowance for you to test that it works for you. Contact us at sales@pscs.co.uk or 01484 855801.+If you are an existing customer for one of our other products or services (eg VPOP3) then we can usually give you a 2 week trial with a small allowance for you to test that it works for you. Contact us at [[mailto:sales@pscs.co.uk|sales@pscs.co.uk]] or 01484 855801.
  
-===What size subscriptions are available?===+=====What size subscriptions are available?=====
 The standard sizes are: The standard sizes are:
   * 5000 msgs / 750 MB per month - £40 per yr   * 5000 msgs / 750 MB per month - £40 per yr
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   * 20,000 msgs / 3GB per month - £125 per yr   * 20,000 msgs / 3GB per month - £125 per yr
   * 25,000 msgs / 3.75GB per month - £150 per yr   * 25,000 msgs / 3.75GB per month - £150 per yr
 +  * 30,000 msgs / 4.5GB per month - £175 per yr 
 +  * 35,000 msgs / 5.25GB per month - £200 per yr 
 +  * 40,000 msgs / 6GB per month - £225 per yr 
 +  * 45,000 msgs / 6.75GB per month - £250 per yr 
 +  * 50,000 msgs / 7.5GB per month - £275 per yr 
 +  * 55,000 msgs / 8.25GB per month - £300 per yr 
 +  * 60,000 msgs / 9GB per month - £325 per yr 
 +  
 Above that, it costs £25 per year for each extra 5000 messages/ 0.75GB per month Above that, it costs £25 per year for each extra 5000 messages/ 0.75GB per month
  
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 Note that the allowances are per month, and the price is per year. Note that the allowances are per month, and the price is per year.
  
-===How is the usage calculated?===+There is also an 'unlimited' option for £30 (+ VAT) per month - note that this option is only available for existing customers because of the risk of it being used for sending spam. 
 + 
 +=====How is the usage calculated?=====
 Usually we calculate the usage on a rolling month basis, so messages are counted for the last month's worth of messages. e.g. at 11:53 am on 6th October, all messages after 11:53am on 6th September are counted. Usually we calculate the usage on a rolling month basis, so messages are counted for the last month's worth of messages. e.g. at 11:53 am on 6th October, all messages after 11:53am on 6th September are counted.
  
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 In other cases, you can purchase the plan you think you need, and then increase it later. The difference will be charged on a pro-rata basis. In other cases, you can purchase the plan you think you need, and then increase it later. The difference will be charged on a pro-rata basis.
  
-Alternatively, you can use our direct-debit option (see the next question)+Alternatively, you can use our direct-debit or variable pre-payment options (see the answer to the next question).
  
-===What if our usage varies wildly and/or is unpredictable?===+=====What if our usage varies wildly and/or is unpredictable?=====
 If your usage varies wildly, it may be inefficient to buy a plan to allow your largest month's worth of email, every month. For instance if you usually send out 4000 messages per month, but send out 20,000 messages just before Christmas, it would be inefficient to pay for 20,000 messages every month. If your usage varies wildly, it may be inefficient to buy a plan to allow your largest month's worth of email, every month. For instance if you usually send out 4000 messages per month, but send out 20,000 messages just before Christmas, it would be inefficient to pay for 20,000 messages every month.
  
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   * If you are outside the UK or do not like using direct debit, then you can use a similar option to the previous one, but in this case you pre-pay a certain amount (e.g. £200) and each month you use some of this credit based on the previous month's usage, at 10% of the annual cost for that usage size.   * If you are outside the UK or do not like using direct debit, then you can use a similar option to the previous one, but in this case you pre-pay a certain amount (e.g. £200) and each month you use some of this credit based on the previous month's usage, at 10% of the annual cost for that usage size.
  
-===How do we set things up to use the service?===+=====How do we set things up to use the service?===== 
 +(These instructions do not apply to our "unlimited" service) 
 The mail server address is **mail.pscs.co.uk**. The mail server address is **mail.pscs.co.uk**.
  
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 We will send you your username & password when you sign up for the account. We will send you your username & password when you sign up for the account.
  
-===Are there any limitations on the service?===+If you use SPF on your domain, add: 
 + 
 +  include:spf.vpop3mail.com 
 + 
 +to your SPF record. 
 + 
 + 
 +=====Are there any limitations on the service?=====
 The service cannot be used for sending unsolicited commercial emails (spam), or anything illegal or immoral. If this is discovered your account may be suspended or cancelled without refund. The service cannot be used for sending unsolicited commercial emails (spam), or anything illegal or immoral. If this is discovered your account may be suspended or cancelled without refund.
  
-===Can I monitor our usage?===+=====Can I monitor our usage?=====
 If you log onto your account at https://www.pscs.co.uk/myaccount/index.php, you can monitor your SMTP usage there. If you log onto your account at https://www.pscs.co.uk/myaccount/index.php, you can monitor your SMTP usage there.
  
-===We use VPOP3 locally, can we prevent some users from using up all the allowance?===+(Not available on the "unlimited" service) 
 +=====We use VPOP3 locally, can we prevent some users from using up all the allowance?=====
 If you are using a recent version of VPOP3, you can set up send quotas for your users, so they can only send a certain number of messages themselves. To do this, edit the user, and go to the 'Quotas' tab. If you are using a recent version of VPOP3, you can set up send quotas for your users, so they can only send a certain number of messages themselves. To do this, edit the user, and go to the 'Quotas' tab.
  
  
faq/smtp_relay_service.1414055548.txt.gz · Last modified: 2018/11/14 10:44 (external edit)