faq:how_do_i_get_support
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| faq:how_do_i_get_support [2014/11/24 09:08] – [By telephone] paul | faq:how_do_i_get_support [2014/11/24 09:10] – [By telephone] paul | ||
|---|---|---|---|
| Line 2: | Line 2: | ||
| You can get support for our software products in several ways. | You can get support for our software products in several ways. | ||
| =====By telephone===== | =====By telephone===== | ||
| - | - You can purchase an annual priority support contract. The cost depends on your current VPOP3 licence, and costs 50% of the licence price per year (with a minimum of £100) per software licence (+VAT if applicable) . This entitles you to software upgrades, remote support and telephone support during UK office hours and priority email support where we aim to respond to your email within 3 hours during UK office hours. You can call us 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where there may not be in-house support coverage all the time. | + | - You can purchase an annual priority support contract. The cost depends on your current VPOP3 licence, and costs 50% of the licence price per year (with a minimum of £100) per software licence (+VAT if applicable) . This entitles you to software upgrades, remote support and telephone support during UK office hours and priority email support where we aim to respond to your email within 3 hours during UK office hours. You can use the telephone support facility up to 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where email is considered business critical. |
| - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | ||
| - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1.02 per minute. This is most useful for short questions. | - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1.02 per minute. This is most useful for short questions. | ||
| Line 8: | Line 8: | ||
| With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | ||
| =====By email/ | =====By email/ | ||
| - | - You can purchase an annual priority support contract. The cost depends on your current VPOP3 licence, and costs 50% of the licence price per year (with a minimum of £100) per software licence | + | - You can purchase an annual priority support contract |
| - Alternatively, | - Alternatively, | ||
| - | You can use our email support by emailing | + | You can use our email support by going to [[http:// |
| UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period. | UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period. | ||
faq/how_do_i_get_support.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1
Page Tools
