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--- faq:how_do_i_get_support [2014/11/24 09:07] – [By email/web] paul
+++ faq:how_do_i_get_support [2014/11/24 09:08] – [By telephone] paul
@@ Line 2: / Line 2: @@
 You can get support for our software products in several ways.
 =====By telephone=====
-  - Purchase an annual support contract on +44 (0)1484 855800. This costs £100 (+VAT if applicable) per year per software licence. This allows you to receive telephone technical support with no cost at point of use. You can call us 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where there may not be in-house support coverage all the time.
+  - You can purchase an annual priority support contract. The cost depends on your current VPOP3 licence, and costs 50% of the licence price per year (with a minimum of £100) per software licence (+VAT if applicable) . This entitles you to software upgrades, remote support and telephone support during UK office hours and priority email support where we aim to respond to your email within 3 hours during UK office hours. You can call us 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where there may not be in-house support coverage all the time.
   - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue.
   - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1.02 per minute. This is most useful for short questions.

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