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faq:how_do_i_get_support [2009/05/15 18:32] – created paul | faq:how_do_i_get_support [2014/11/24 09:09] – [By email/web] paul | ||
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You can get support for our software products in several ways. | You can get support for our software products in several ways. | ||
=====By telephone===== | =====By telephone===== | ||
- | - Purchase | + | - You can purchase |
- Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | ||
- | - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1 per minute. This is most useful for short questions. | + | - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1.02 per minute. This is most useful for short questions. |
With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | ||
=====By email/ | =====By email/ | ||
- | - You can purchase an annual support contract. This costs £100 (+VAT if applicable) per year per software licence (or £150 including telephone support | + | - You can purchase an annual |
- | - Free email support | + | - Alternatively, |
- | You can use our email support by emailing | + | You can use our email support by going to [[http:// |
- | With the annual support contract we can [[remote access|remotely access your VPOP3 server]] to help if you wish. With the free email support this option is not available. | + | UK office hours are Monday to Friday, 9am to 5pm except during UK bank holidays and over the Christmas period. |
+ | |||
+ | With the annual | ||
+ | |||
+ | We also have a [[http:// | ||
=====Purchasing support options===== | =====Purchasing support options===== | ||
You can purchase support options by calling +44 (0)1484 855800 or online at http:// | You can purchase support options by calling +44 (0)1484 855800 or online at http:// |