faq:how_do_i_get_support
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| faq:how_do_i_get_support [2009/05/15 18:32] – created paul | faq:how_do_i_get_support [2014/06/10 11:30] – external edit 127.0.0.1 | ||
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| - Purchase an annual support contract on +44 (0)1484 855800. This costs £100 (+VAT if applicable) per year per software licence. This allows you to receive telephone technical support with no cost at point of use. You can call us 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where there may not be in-house support coverage all the time. | - Purchase an annual support contract on +44 (0)1484 855800. This costs £100 (+VAT if applicable) per year per software licence. This allows you to receive telephone technical support with no cost at point of use. You can call us 10 times a year for this, however we rarely enforce this restriction as long as the service is not abused. This service is often used by organisations where there may not be in-house support coverage all the time. | ||
| - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | - Purchase a single technical support incident on +44(0)1484 855800. This costs £20 (+VAT if applicable) per incident. You can call as many times as necessary to resolve a single issue. | ||
| - | - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1 per minute. This is most useful for short questions. | + | - Use our premium rate telephone number from within the UK. This number is 0906 2654505 and costs £1.02 per minute. This is most useful for short questions. |
| With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | With any of the above charged services we can optionally [[remote access|remotely access your VPOP3 server]] to resolve issues or help with configuration issues. (We do not have to do this if you don't want us to). | ||
faq/how_do_i_get_support.txt · Last modified: 2018/11/14 10:45 by 127.0.0.1
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