faq:gdpr_other_hosting
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| faq:gdpr_other_hosting [2018/05/23 10:29] – created paul | faq:gdpr_other_hosting [2018/11/14 10:45] (current) – external edit 127.0.0.1 | ||
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| - We do not analyse the data we hold in any identifiable way or in any way that would affect personal privacy or confidentiality. For instance, we look at the total size of your website or database to handle quota restrictions etc, but this is done on the whole of the data, not on individual messages. | - We do not analyse the data we hold in any identifiable way or in any way that would affect personal privacy or confidentiality. For instance, we look at the total size of your website or database to handle quota restrictions etc, but this is done on the whole of the data, not on individual messages. | ||
| - Although we can access your data, we do not do so except at your explicit request. This will only be done to try to identify problems with the service or to assist you at your request. We will not store or record data beyond what is necessary to assist you, and the data will be destroyed afterwards. These accesses are logged. (Note that we do not log access to your server where data is not accessed, e.g. to reboot your server or similar). | - Although we can access your data, we do not do so except at your explicit request. This will only be done to try to identify problems with the service or to assist you at your request. We will not store or record data beyond what is necessary to assist you, and the data will be destroyed afterwards. These accesses are logged. (Note that we do not log access to your server where data is not accessed, e.g. to reboot your server or similar). | ||
| - | - **The exception to the above statement** is if we have to access data to mitigate a serious problem. For instance, if we discover that your website is being used to host malware. This is only done in exceptional circumstances and we will notify you afterwards. Any data seen this way is not recorded or stored at all, except at your request or as required legally. | + | - **The exception to the above statement** is if we have to access data to mitigate a serious problem. For instance, if we discover that your website is being used to host malware. This is only done in exceptional circumstances and we will notify you afterwards. Any data seen this way is not recorded or stored at all, except at your request or as required legally. Again, these accesses are logged. |
| - In our company, only the senior technical support person (Paul Smith) has access to any of the data held on your hosted server. | - In our company, only the senior technical support person (Paul Smith) has access to any of the data held on your hosted server. | ||
| - In the case of a data breach due to our fault we will contact the account contact we have for you with the details of the breach. | - In the case of a data breach due to our fault we will contact the account contact we have for you with the details of the breach. | ||
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| - Websites are hosted on shared servers. They are protected from being accessed by other users of the same server by access restrictions (each website runs as a different restricted user). This means that there is no way for one customer to access another customer' | - Websites are hosted on shared servers. They are protected from being accessed by other users of the same server by access restrictions (each website runs as a different restricted user). This means that there is no way for one customer to access another customer' | ||
| - We backup websites daily for disaster recovery purposes. The backups are stored in the UK and are kept for 2 weeks. Weekly backups are stored at an alternate site in the UK and are also kept for 2 weeks. On your request we can delete the backups of your website, as long as you accept the risk of doing so. | - We backup websites daily for disaster recovery purposes. The backups are stored in the UK and are kept for 2 weeks. Weekly backups are stored at an alternate site in the UK and are also kept for 2 weeks. On your request we can delete the backups of your website, as long as you accept the risk of doing so. | ||
| + | - We do not have a Data Protection Officer because we are not required to do so under the GDPR regulations. If you want to contact us about data protection issues, contact support@pscs.co.uk | ||
faq/gdpr_other_hosting.1527067758.txt.gz · Last modified: 2018/11/14 10:44 (external edit)
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