======Not Working As Expected======

This is the page to come to if you think you've set something up correctly but it isn't doing what you think it should be doing. If you're getting an error message or some other concrete indication that something has actually 'gone wrong' then the [[error messages]] page is a better place to start looking for a solution.

=====Sending Mail=====
  * [[Outbound messages not appearing in monitor|Outbound Messages are not appearing]] in the monitor target's mailbox.
  * [[VPOP3 sending high volumes of unrecognised mails]]
  * [[Daily summary does not show all sent messages]]
  * [[Forwarded emails not arriving]]
  * [[Sending mail failing with an error about a blank sender or <> sender]]
  * [[Problems sending mail via BT from your own domain]]
  * [[When sending mail, VPOP3 adds 'PRVS=..' to the sender address]]
  * [[Outlook / Outlook Express are sending mail repeatedly]]

=====Downloading Mail=====
  * [[Backscatter]]
  * [[BCCs|BCCd mail not being routed properly]]
  * [[Duplicated Messages]]
  * [[RBL Checking not working in VPOP3 Enterprise]]
  * [[Attachments have been removed or renamed]]
  * [[Mail not downloading from ISP]]
  * [[Message downloads not completing]]
  * [[VPOP3 deleting messages as 'old' messages]]
  * [[VPOP3 re-downloading old messages from ISP POP3 server]]
  * [[Messages being put into an 'Unwanted' folder]]

===Customer questions===
  * [[Is it possible to stop messages that VPOP3 downloads from being marked as read?]]
=====Others=====
  * [[non-administrator|Admin button is missing in Webmail when logged in as administrator]]
  * [[Archiving not saving messages on a shared drive]]
  * [[Can't alter dates in Autoresponder Rules]]
  * [[Some Client PCs cannot access VPOP3]] when it is online.
  * [[Inbox size is zero but mailbox size is not zero]]
  * [[Many instances of Postgres.exe running]]
  * [[Outlook not able to connect to VPOP3 Enterprise v6.8 when using SSL/TLS]]
  * [[POP3/WebMail/IMAP4 can't see messages, but Admin can]] (V2 only)
  * [[Problems accessing VPOP3 Settings]]
  * [[Quarantine report email has invalid links]]
  * [[SAVSERVICE.EXE runs at 90%+ and slows the computer down]]
  * [[Spam filter not working]]
  * [[Status Service disabled]]
  * [[Unable to access Webmail/Admin when using Kaspersky Internet Security|Unable to access Webmail/Admin when using Kaspersky Antivirus/Internet Security]]
  * [[User receiving other users' messages]]
  * [[VPOP3 2.x crashes when user tries to download mail]]
  * [[VPOP3 is responding slowly]]
  * [[VPOP3 not starting properly]]
  * [[VPOP3 Status Monitor Problems]]
  * [[non-administrator|When trying to log into the VPOP3 settings you get an error "You are trying to perform an VPOP3 administration task while logged in as a non-administrator."]]
  * [[bad bindings|VPOP3 Webmail/admin service or Status service is not listening on correct addresses/ports]]